Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecess... See more
Company replied
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See what reviewers are saying
Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go... See more
Company replied
I was in need for sending a time-critical fax and working from home prevented me from using my office's service. I looked into what's available on the web and quickly trialled a few options. Go... See more
Company replied
Customer service phoned up within minutes of me signing up online and talked me through the activation process, as well as helping me setup my first SMS campaign. What could have been a few hours loo... See more
Company replied
Company details
Written by the company
GoFax® is a provider of online fax and SMS solutions. We are committed to providing exceptional customer service and our Australian-based sales and support team is available from 7:30 am to 5:30 pm AEST.
Contact info
15-17 Ocean Street, Maroochydore, 4558, Queensland, Australia
- 1300 928 872
- support@gofax.com.au
- gofax.com.au
4.9
Excellent
144 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
she was so helpful and easy to understand
she was soooo helpful and easy to follow - she was patient with me (I asked a lot of questions!) super happy so far - lets hope it works! haha Kim
July 23, 2021
Unprompted review
Reply from GoFax
Thankyou for your review Kim! Glad our team were able to assist you in your setup. Please don't hesitate to contact our support team anytime for assistance on 1300928872.
Have a great day,
Team GoFax
Janelle - is in Sales but owned support!
Janelle, immediately knew what i wanted when i could barely string a coherent sentence together. Outstanding service, smooth, friendly, controlled and most of all helpfully immediately solved my issue.
June 30, 2021
Unprompted review
Reply from GoFax
Thankyou for your awesome review Martin! We will definitely pass on your kind words to Janelle. It's great to have you with us at GoFax and please don't hesitate to contact us anytime for assistance 1300928872.
Have a great day,
Team
Fast, Efficient and Helpful
Fast, Efficient and very quick to respond to all requests, the product is great, the team behind it equally so.
June 10, 2021
Unprompted review
Reply from GoFax
Thankyou for your awesome review Matthew! It's so great to have you with us at GoFax. Our team strive for exactly what you've described; delivering a great product and service. Will be sure to pass on your kind words to our team.
Have a great day,
Team GoFax.
Excellent service
Excellent service and excellent customer service. Receiving fax via email and sending via email is so easy. Highly recommend. Also love that it is an Australian company.
June 4, 2021
Unprompted review
Reply from GoFax
Thankyou for your great review Amy! Glad you found us and that we could tick the box of having a great product and service for you!! Our Aussie based support team can be contacted on 1300928872 should you ever need us :)
Have a great day,
Team GoFax.
Keep up the Great Work!
I was very impressed with the technical support I received today from Anita. As a 'techno-immigrant' I always appreciate guidance from those more experienced from me to set up new platforms that will enhance my business. Keep up the great work!
Thank You
May 24, 2021
Unprompted review
Reply from GoFax
Thank you for the great review Rashelle! We're glad to have you with us at GoFax and glad to hear your appreciation of the great customer experience and support our team always endeavour to give :) don't forget you can always contact our Australian based team direct on 1300 928 872 or via our website on www.gofax.com.au
Have a great day,
Team GoFax
Great customer service from Anita and easy to use product
I rarely submit reviews and reserve them for the very best out there.
So I had this urgent challenge to replace 2 faxlines with an e-fax solution within 2 hours for a critical business unit.
Checked in Google and called a competitor twice and no one was picking up. Called Gofax and Anita was the friendly voice I spoke to.
She looked after my urgent requirement and assisted me from explaining the product/options, doing the sign up over the phone, emailing me info/guides, setting up the services and navigating the portal, etc. Thanks heaps Anita for your patience and getting this over the line!
The product solved my requirement, is very easy to set up/use and worked flawlessly. No complaints so far.
May 19, 2021
Unprompted review
Reply from GoFax
Thankyou Dom for your great review! We're glad to have been able to assist you in getting your urgent project over the line in a timely manner. Will be sure to pass on your thanks to Anita. It's great to have you with us at GoFax! Please don't hesitate to contact our Australian Support team direct on 1300 928 872 or via our website on www.gofax.com.au
Have a great day!
Team GoFax
Brilliant service
Janelle was incredible with her explanation of the service was professional, simple and very helpful. I look forward to transferring our business across to GoFax. The set up website was super easy to use too!
May 6, 2021
Unprompted review
Reply from GoFax
Thankyou for your great review Leigh! We really appreciate your feedback as our team are dedicated to providing you with not only a great product but excellent customer service each time. We're glad to have you with us at GoFax and don't forget you can always contact our Australian based team direct on 1300 928 872 or via our website on www.gofax.com.au
Have a great day,
Team GoFax.
Great experience
Great experience. Easy set up and quick and simple to talk to the support staff.
May 4, 2021
Unprompted review
Reply from GoFax
Ashleigh, great to hear the process was a simple and positive experience for you. We're glad to have you join us at GoFax.
Have a great day,
Team GoFax
Excellent service and support
We needed a faxing solution that was locally based - or at least in the country after a horrible experience with an offshore provider. We could not be happy with the service provided by Go Fax. The team helped us through every step of the set up and it was easy ! Even when we needed to call back it is no trouble at all for us to ask a simple question and get a easy to understand response. Could not be happier. :-)
March 24, 2021
Reply from GoFax
Thankyou for your great review! We really appreciate your feedback. Our team work hard to provide the best possible products and service to all our clients. We're glad to have you with us at GoFax and don't forget you can always contact our Australian based team direct on Zoiper Click2Dial1300 928 872GB or via our website on www.gofax.com.au
Have a great day,
Team GoFax.
Reply from GoFax
Thanks for your review Shane :) Happy to provide a user friendly experience for our customers. Just remember our customer support and sales team is only a phone call away.
Have a great day,
Team GoFax
Because I can talk to a human being for…
Because I can talk to a human being for help and not have to send messages to bloody robots or people who behave like robots
Thankyou
March 8, 2021
Reply from GoFax
Thankyou for your review Peter. We're glad to hear you appreciate the high level of support from our customer service team. Please don't hesitate to contact us anytime for assistance 1300928872.
Have a great day,
Team GoFax
I'm really happy with GoFax
I'm really happy with GoFax. I joined them a few years ago when my previous fax service provider went under without telling anyone and they have never missed a beat. I recently changed NBN providers and the new provider ported my fax number away from GoFax without telling me. GoFax has been super helpful in helping me get the number back onto their service, which is far superior to the one I was ported to.
February 17, 2021
Unprompted review
Reply from GoFax
Thanks Peter for your great review!! It's great to have you with us at GoFax! We appreciate the feedback as we are really committed to providing the best online faxing product and service possible. - please don't hesitate to be in contact with us at any time in the future by calling our Australian based team direct on 1300 928 872GB or via our website on www.gofax.com.au
Have a great day,
Team GoFax
Great Customer Service!
We are new to GoFax and hence there is a learning curve. I've contacted GoFax on numerous occasions from the setup through to the usage phase for different queries each time. Each team member I spoke with has been extremely professional and helpful in resolving my queries in full every single time - THANK YOU!
February 17, 2021
Reply from GoFax
You're welcome GR and thankyou so much for your awesome review!! Will be sure to pass this onto our team as providing you with an awesome product and service is what we're all about. Please don't ever hesitate to call us if you ever have any further questions.
Have a great day,
Team GoFax
Very helpful ,knowledgeable and patient.
January 18, 2021
Reply from GoFax
Thanks Merril for your review! Great to have you with us at GoFax! In the future please feel free to contact us with any questions.
Have a great day,
Team GoFax
Awesome company to deal with with a…
Awesome company to deal with with a great Aussie support team 👌🏼
January 1, 2021
Unprompted review
Reply from GoFax
Thanks James for your great review! We’re proud to be 100% Australian owned and operated with a fantastic local support team. Please don’t hesitate to get in touch with us at any time.
Have a great day,
Team GoFax.
Good Service
December 28, 2020
Reply from GoFax
Thanks for your review Rams :) If there's anything further we can do to help you with your new account, please don't hesitate to get in contact with our Australian support team.
Have a great day,
Team GoFax
Anita has been fabulous with her…
Anita has been fabulous with her assistance and it is very much appreciated.
December 22, 2020
Reply from GoFax
Thank you for the great review Julie! We're glad to to hear our team were able to provide you with a great experience. We will be sure to pass on your kind words to Anita. Please don't hesitate to reach out in the future if you need any assistance from our support team :)
Have a great day,
Team GoFax
Terrific company to deal with
Terrific company to deal with. Had a local lady (Anita ) help me get started on the phone and guided me through the whole process, couldn't do enough for me. Would highly recommend. AAA+++
November 25, 2020
Reply from GoFax
Thanks Dean for the great review! We're proud to have Anita and our Australian-based team here to provide you with an outstanding experience. Don't hesitate to reach out in future for any help :)
Have a great day,
Team GoFax
Reply from GoFax
Thanks Lyn :) We're glad to hear!
Have a great day,
Team GoFax
Reply from GoFax
Thanks Annabel, we appreciate your feedback :) Designed for all types of users, it's great to hear that the GoFax product is easy-to-use.
Have a great day,
Team GoFax
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