GO FLOORING & GO BATH Reviews 

I transition from carpet to LVP flooring and it's the best decision I could have ever made. The floors are beautiful.

Unprofessional Service and Poor-Quality Work

I recently hired Go Flooring to redo the floors in my home, and the experience has been nothing short of a nightmare. From start to finish, the service I received was unprofessional and the quality of work was subpar.

Initial Issues:
- Glue Residue: After the installation, I found glue left all through the house. This was not only unsightly but also a significant inconvenience.
- Damaged Property: The installers broke a closet door during the process. This added to the frustration and the overall negative experience.

Warranty Concerns: After removing the old flooring, the installers informed me that the floor was unlevel. They stated that in order to proceed with the installation, I would have to forfeit my 25-year warranty. Given the condition of my home after the old flooring was removed, I felt pressured to give up the warranty just to have the job completed.
Lack of Follow-Through: Upon contacting the office, the installation manager assured me that the door would be repaired, and the glue cleaned up. However, a month passed with no action taken. This lack of follow-through is unacceptable.

Unprofessional Communication: When I escalated the issue, I was referred to the president of the company. The message he left on my phone was shockingly unprofessional and condescending. He implied that I didn't understand how business works because I requested to speak with the owner. In my experience, when a customer is unfairly treated, they have every right to escalate their concerns to the highest level.

Poor Customer Service, I had been in contact with the district manager, who initially seemed to understand my concerns. However, after the president's unethical remarks, the district manager neglected to return my calls. This further demonstrates the company's lack of respect and professionalism.

I am extremely disappointed with Go Flooring. The quality of work was poor, the communication was unprofessional, and the follow-through on promises was nonexistent. I ask that someone from the company contact me with respect and professionalism to resolve these issues. If not, my next step will be to file a complaint with the Better Business Bureau (BBB).

The one star is for the salesperson that was my first contact and my one positive experience.

I didn't receive what the mission statement said I would: "At go flooring, we are dedicated to providing our customers with the best quality products and services possible. We strive to create a positive customer experience from start to finish by exceeding expectations and accommodating individual preferences."

We are so happy with the flooring that you did for us. From the in-house consultation to the installation and final approval this by far exceeded our expectations. I would recommend go-flooring to anyone that wanted a total flooring project for their home. The installation team was wonderful and went out of their way to make us happy.

the mess that we were left with was unacceptable, leveling compound stuck to the porch and the walkway will need to be removes. When they sanded the leveling compound (which I was charged $100 per bag!!) they did not put up dust barriers and there is dust throughout the house. you can feel the transition of the leveling compound when you walk on the floor, so it was not done well.There were utility blades discarded on the porch and dirty rags, pulled up carpet and debris and a pack of utility blades in the driveway. They charged a premium price for a mediocre job done. They asked to be notified of any issues to make it right, and they responded with a bunch of excuses and no solution. Premium price for mediocre work. I will not use them a 3rd time. If this is the final product for a floor install, I can't imagine a bathroom install.

leveling compound on the sidewalk, porch and platter on the baseboards and wall, dirty hand prints all over the furniture and walls, Dust throughout the house, mess left about and they were at the house from 8:30 am until 10:00, stating they could not come back tomorrow because they had another job to do.

The transition strips also needed replaced from the first install.

They did my flooring in my living room, hallway and entrance. I really love it. Thanks to my sales rep. Who helped me pick out the right color. All my concerns were taken care of immediately. The installer's were professional and very helpful. They left the house clean by removing all the trash. I would highly recommend Go Flooring and look forward to doing more business with them.

This company does not pay their sub-trades. We did a big job for them and they promised money time and time again but never paid. Run from this company as fast as you can.

Let me start by saying we had them year up the carpets/ linoleum and put down LVP in the entire house to the time of 19k. We had some bumps along the way, a cut water line to a big language barrier. In September we had them in our home to fix soft workmanship in the kitchen, their solution was to put self leveling concrete that didn't level that well. When they pushed the refrigerator back into place they must have made as small pinhole in the line to the ice machine that never leaked out from under it. It just leaked into the subfloor till the floor got soft six months later. We had them come out to see why and they pulled up the LVP to find the subfloor soaked and warping. They pulled the fridge trying to find the source and didn't see anything until he ran his hand along the water line and discovered the pin hole. They called the boss explaining the problem, he apparently told them to pack up everything and leave. I just happened to see them getting in the van and my wife ran out to ask them what they are going to do about the floor, they said their boss Miguel told them to leave... Without saying a word to us. They told us that we could have moved that fridge and caused the damage, us two handicapped people moved it .. what a joke. They refused to put in the claim with their insurance instead
told us to put it through our home owners insurance, to which I refuse. I had to pull my 401k and had to pay early withdrawal penalty and taxes on it because it was a year and a half early. So now I will have it fixed and file a lawsuit against this company I wish I had never heard of.
So in review we paid them 19k to do 25k in damage.

These folks are price gouging! Pricing is double or more for the same floors you can get anywhere else. Do yourselves a favor and make sure to get multiple estimates.

I had my flooring put in July and it’s already bubbling up. The strips at the base board is white for a gray floor. It’s not put down good either. Also the strip between living room and kitchen is cracked. I have been dissatisfied by the 2 guys that put it in. It took 3-4 days when if they had of stayed and worked it could have been a day or two. They would get here at 8:30, then go to lunch at 12:00, come back at 1:00 and leave at 3:00-3:30 for the day.

Salesperson lied to us about the product. They did a bait & switch on us. Then the installers were garbage. They reeked of pot and did such a sloppy job. We had terrible customer service. My wife has reached out multiple times, with no resolution. Do NOT use this company. Go Flooring sucks.

Completed floor looks great and professional. The only issue we had was timing, we were told installers would be at my house between 8am and 12pm. They didn't show up till around 3:30, messing up our whole day. And no compensation for time.

I wanted to add that the luxury vinyl plank flooring they installed is the cheapest route that Go Flooring could go. It is definitely not quality as I thought. They used 4.4 mm. That is nearly the lowest thickness of lvp and the cheapest! Nothing like adding insult to injury. I wonder where my 11,400 went. Too bad I didn’t do my homework. I regret that very much. If you see Go Flooring, run the other way, especially if the consultant you get is Andrew. He is only about getting the company a substantial profit and to take advantage to whoever he thinks will fall for his tricks!

It was pretty easy. The sales guy came out and with in 10 days we had new carpet. The folks that put it in were very fast and cleaned up everything. A great experience all the way from start to finish.

Go Flooring installed my new flooring yesterday and it is absolutely beautiful! They reminded me of the appointment and arrived on-time ready to work. The installers were friendly and professional. They were able to finish the job in one day which made the process go smoothly. I would highly recommend Go Flooring to others needing new floors.

Our experience was so easy from start to finish. Joveille was wonderful. The installers were friendly and did a great job. They arrived on time and cleaned up when they were done. Our floors look great. Highly recommend!

He came in completely removed the strip going in between the rooms and cleaned it and reglued. Polite and very effienient

From start to finish this has been a great experience . I had almost my entire home done in one day! Living room , dining room , family room, master bedroom, and two baths. Just two more bedrooms to finish it up and I will be using them for that project . The sales guy was great , he explained everything , showed me samples , and got the measurements done . Pleasing to work with. I can’t say enough about the installers !! On time ,polite , extremely hard workers . They went above and beyond doing this big project for me. They cleaned up , had me inspect it , it went extremely smooth . I highly recommend GoFlooring. Again huge shoutout to the installers yesterday!

My experience has been excellent. The rep that came to my house was very friendly, knowledgeable and took a lot of time helping me pick the right color at the right price. I highly recommend this company!

Good morning my husband and I just had Goflooring to install our wood floors. The two gentlemen were on schedule and timely efficient they did a wonderful job!. We love the customer Service and the complete job. I can say they are recommendable company. Thank you 😊