GO FLOORING & GO BATH Reviews 

155
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and installation teams for their professionalism, efficiency, and hard work. Many highlight the seamless process from sales to installation, noting helpful representatives and the high quality of the work. Reviewers are very satisfied with the beautiful flooring products, which transform their homes. Installation crews often complete jobs quickly, sometimes in a single day, while maintaining cleanliness. Consumers appreciate the personalized approach and excellent communication from sales representatives, leading to a stress-free experience. Many satisfied customers strongly recommend this company for future projects.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professionalism and helpfulness of sales... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the ease and professionalism of... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the finished... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the beauty and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with the 3 men who did the installation was fine. A lady, who one of them called, I assume to say they had finished, asked me if I had been given the cleaning package. When I told h... See more

Rated 4 out of 5 stars

The crew worked all day, no breaks. Did a good job. Just missed one spot for the border. And I have a chip on one of the titles pieces already. It’s only been a week

Rated 5 out of 5 stars

My wife and I are extremely satisfied with the work that was done to change out our entire household flooring! We used carpet runners, but our old carpet was thirty years old. The bathroom and Kitchen... See more

Rated 5 out of 5 stars

I am so happy with my new Vinyl Plank Flooring purchased and installed by Go Flooring. From the guidance of Charlie my Sales Representative to the stellar installation team, lead by Marlon, and suppor... See more


Company details

  1. Flooring Contractor
  2. Flooring Store
  3. Wood and Laminate Flooring Supplier
  4. Wood Floor Installation Service

Written by the company

Go Flooring is a specialized flooring installation business located in NC, SC, and GA. We have years of experience and expertise in the flooring industry, providing a wide range of high-quality flooring solutions to meet our customers' needs. At Go Flooring, we pride ourselves on our commitment to professionalism, ensuring that our clients are satisfied with the entire process, from consultation to installation. Our team of experts is equipped to handle every flooring installation project, be it residential or commercial. From hardwood, vinyl, laminate, carpet, to tile and more, we offer a variety of flooring options to suit your needs. We are dedicated to delivering exceptional results, making your flooring vision a reality.


Contact info

4.2

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(155)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From Horrid to gorgeous in an afternoon 🤗

I’ve been wanting to replace my horrid bedroom carpet for years, but previous quotes were out of my price range. I saw an ad for Go Flooring with great prices on product and installation AND 0% financing, so I contacted them for an estimate. I was contacted that same day and made an appointment for the following week. Bryce was right on time and very patient as I took my time choosing the flooring I wanted. His app that allowed me see what the flooring would look like in my room was awesome! I received a call two days after we met saying the product had arrived at the warehouse! We scheduled an install appointment for my next day off the following week. The installers were right on time, very professional and they were finished very quickly. I definitely recommend Go Flooring!

September 5, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your wonderful review! We're thrilled Bryce and our team could assist you in making your flooring dreams come true. Your recommendation means the world to us!

Rated 5 out of 5 stars

They took the time to do the best job…

They took the time to do the best job with my floors.They were polite and respectful.I would use them for any future projects.

September 7, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your positive feedback! We're delighted our team met your expectations and look forward to assisting you with future projects.

Rated 5 out of 5 stars

The communication was top notch from…

The communication was top notch from beginning to end. The in home consultation was very low pressure. The installation crew was here promptly both days and worked together to make sure everything was done to our satisfaction. It was a big project but they made it seemless. They snapped pictures of my furniture setup before beginning and set everything back up afterwards. We were very pleased and would recommend them to anyone looking to replace their flooring!

August 29, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for sharing your experience! We pride ourselves on clear communication and meticulous work. Your recommendation is highly appreciated!

Rated 5 out of 5 stars

Smooth as butter

Every thing went well every one was on time the job went smooth and I just love my floors.

September 4, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your feedback! We're delighted to hear you love your floors and had a smooth experience with us.

Rated 5 out of 5 stars

Great service

Great service, crew was very professional,on time and completed the job and I was very satisfied.

August 28, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your kind words! We're thrilled you're satisfied with our service and professionalism. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Great service

Crew showed up on time and did a great job.

September 6, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your review! Enjoy your new floors!

Rated 4 out of 5 stars

My wife was especially pleased...

The company rep., Javier, was friendly and easy to talk to, he helped us choose the color closest to what we wanted. We liked that it was an American company, using American manufactured (Mohawk) flooring and Made in the USA sub floor material. The installers spoke limited english so there was no communication with them, but they were professional and worked till 7pm trying to get the job done in a day. They did have to return for two hours in the am to finish and they brought a fourth person who spoke english more fluently. They removed linoleum from the kitchen and carpet from the living room and discovered a height difference of a 1/4" so we had to pay an additional cost to add plywood to the living room and hallway, but the seamless flow has a much better look. Sorry there's no photo option,

August 14, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for sharing your experience with us. We're glad Javier was helpful and that you appreciated our commitment to American-made products. We apologize for any communication barriers but are pleased the final result met your expectations. Your feedback is invaluable!

Rated 5 out of 5 stars

Great experience great value the…

Great experience great value the installers recommended and saved an additional couple of hundred dollars
Thank you GO Flooring

August 31, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your review! We're delighted you had a great experience and found value in our services. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Such an easy experience

Such an easy experience. From the consultation to the final product! Great staff and so friendly! I will recommend them all day long!!

September 4, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your glowing feedback! We're thrilled you found the process easy and our staff friendly. Your recommendation is truly appreciated!

Rated 4 out of 5 stars

No more cat urine..

Austin was amazing explaining the material and what makes it better. The 3 gentleman that put the flooring did a great job. They even took my desk downstairs and trashed it for me. Just a couple of things after the drying, a few bubbles underneath. They are fixing those now. Overall impressed.

August 26, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for sharing your experience. We're glad Austin provided clarity and that our team went the extra mile for you. We apologize for the minor hiccups but are pleased to be addressing them. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Great Experience!

Starting with my first call to Go Flooring I was impressed, they were professional, friendly, responsive and did excellent work. Joe was great to work with during the in-home consultation. Rodrigo and the two guys with him were on time, neat, courteous, did a great job! I love our new floor!!

August 29, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe, Rodrigo, and our team. Your satisfaction with your new floor means everything to us!

Rated 5 out of 5 stars

Love my new floors

Go Floorong was real nice experience the installers were wonderful shoot out to Luis, Ivan and there was another gentleman his name escapes right now ask me how would I like the floors laid out ( pattern set ) little dails that installers don't ask but they did anyway I can go on about how excellent the experience was I would be proud to recommend this company and last but certainly not least Joe thank you for coming to my home with such a professional matter you really represent the company much success to you. I want to send a pic

August 29, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you so much for your glowing review! We're thrilled to hear you had a great experience with our team, especially Luis, Ivan, and Joe.

Rated 5 out of 5 stars

Love the carpet

Love the carpet. If there is any problems, go flooring made it right! Would use them again!

August 26, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

We're delighted to hear you love your new carpet and that we met your expectations for service! Thank you for considering us for future projects; we look forward to working with you again.

Rated 5 out of 5 stars

Go-flooring was great

The men were professional, they did a great job, my floors look great. I have another 2 rooms that need to be done I will surely call Go-flooring when I get to the point where I them done!

August 25, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your kind words! We're thrilled to hear you're pleased with your new floors and our team's professionalism. We look forward to helping you with your next two rooms when you're ready!

Rated 1 out of 5 stars

Happy customer

Had Go flooring install new flooring in my sunroom and bathroom. From Holly who came with the flooring samples to the office staff online and installers the job went great. The work was done in a very timely manner. Very pleased

August 28, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Hi Linda - thanks for your positive words, but it looks like you gave us only 1 star? Would you mind updating?

Rated 5 out of 5 stars

Great Flooring

Go Flooring was great to work with. Never had to leave home and we picked out 1st quality flooring and had it installed the next week. Easy Pesy. I would recommend them highly.

August 26, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for the fantastic review! We're thrilled to hear you had such a smooth experience with Go Flooring, from selection to installation. Your recommendation means a lot to us, and we look forward to serving you again!

Rated 5 out of 5 stars

Positive experience with Go Flooring hat made our experience so positive…

What made our experience so positive was a high level of communication, great low pressure sales, great financing, great scheduling team, great install team, great carpenter to prep before floors were installed, and great follow up team to make sure everything was done to our expectation. Everyone was punctual. What a great experience! Would totally use them again and will highly recommend Go Flooring to friends and family! Have a blessed day!✌️

August 26, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

We're overjoyed to hear about your positive experience with every aspect of our service, from communication to installation! Thank you for choosing Go Flooring and for your high recommendation. We can't wait to work with you again. Have a blessed day too! ✌️

Rated 5 out of 5 stars

Our experience with Go Flooring was…

Our experience with Go Flooring was great! I appreciate the financial aspects but most importantly the end product. Thank you again!

August 26, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

We're delighted to hear you had a great experience and are satisfied with both the financial aspects and the end product. Thank you for choosing Go Flooring! We look forward to serving you again.

Rated 5 out of 5 stars

Awesome experience

The customer service was awesome. Tony and his staff did an awesome job with the installation. They were very fast and professional.

August 25, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for the wonderful feedback! We're thrilled to hear Tony and the installation team provided fast and professional service. Your satisfaction is our top priority, and we look forward to serving you again.

Rated 2 out of 5 stars

Know what you are buying

I can only rate this company a 2. We were initially told the installers are employees of the company - not true. We wanted samples sent to us before installation- never got them. The first attempt at installation the contractors showed up with the wrong floors. It the took many phone calls, samples finally arrived, prices might be changed from the original contract because product might be different and finally another sales person is sent. So after having already made two payments on the previous contract we were back at square one. We chose a product that supposedly was of higher value than the original, was supposedly brand new but we would get it at the same price. So now new contractors show up with the correct materials but this time they don’t know that the laundry room floor needs to be leveled first. We went ahead and let the work be done. Someone instructed the installation of the laundry room step by step remotely. The work was finished satisfactorily. The work was completed satisfactorily. In speaking with the manufacturer looking for the warranty I learned our floors are not a new product and are not an upgrade from our previous selection. It is never a good idea to buy flooring from the home. Get several offers but go to a flooring store to learn exactly what it is you are being sold. We now have different levels from each room. A true flooring expert would have advised against that. Just be careful with in-home sale only.

August 21, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look