Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very neutral, patient oriented professionals. Easy to talk to, and get all possible questions answered. Zero embarrassment, very comfortable to talk to, and communicate any of your concerns. I wa... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
Company replied
Freddie is the absolute best. They treat you with kindness and as a human. I appreciate that it truly is DISCREET. Conversations about sexual health can feel heavy and judgmental, but this didn't. I'v... See more
Company replied
Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
474 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Medical team are very approachable
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgable of any questions you need.
The Freddie PrEP itself is a really good tool to help and protect different communities. Cost-wise? Nothing really, if you are covered by the government or has a good insurance. Their medical team will assure and help you to get your needs.
February 9, 2026
Unprompted review
Reply from Freddie
Thank you for taking the time to share this. We’re glad you felt supported and well informed by the team, and that getting back on PrEP felt approachable and manageable. We really appreciate you highlighting both the care and access side of the experience.
Freddie Is Seriously The Best
Freddie is seriously the best! From start to finish, the whole experience was smooth and professional.
February 9, 2026
Unprompted review
Reply from Freddie
Thanks so much for the kind words! We’re really glad the experience felt smooth and professional from start to finish.
10/10 recommend
10/10 recommend. Amazing, fast and reliable service.
February 1, 2026
Unprompted review
Reply from Freddie
Thank you for the recommendation! We’re glad the service felt fast and reliable.
Freddy is an amazingly non judgemental…
Freddy is an amazingly non judgemental logical place to get tested for stis, and you don’t have to run into issues with sti clinic dysfunction, or general practitioner hesitancy and refusal to swab mouth and or rectum even in cis gender heterosexual individuals as you do it yourself. This isn’t just a place for the LGBT everyone should utilize this resource. It’s safe, logical, evidence based practice based, helpful, and you’re treated like a human. It’s also discreet as you just have a phone conversation and go to a regular lab and don’t have to worry about “being seen” if that’s your worry. Highly recommend for sti testing, prep, doxy pep, other recommendations and disease management.
February 6, 2026
Unprompted review
Reply from Freddie
Thank you for taking the time to share such a thoughtful review. We’re really glad you felt respected, supported, and treated like a human, that’s exactly the experience we strive to provide. We also appreciate you highlighting accessibility, discretion, and evidence-based care across communities. Thanks so much for the recommendation.
Highly recommended
Highly recommended, let’s get more responsibility and conscience about your life, they support us to have it, they are wonderful.
February 5, 2026
Unprompted review
Reply from Freddie
Thank you for the kind words and recommendation. We’re glad you felt supported and cared for, that means a lot to us.
The nurse who helped me is amazing
The nurse who helped me is amazing!
She made the whole process so fast and no hassles at all. I got tested an got my prescription on the way out.
February 5, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so glad the process felt quick and hassle-free, and that you felt well supported throughout.
The smart woman that knows
She was outstanding, everything I asked her, she told me, she was good and smart, she knew her stuff.
February 5, 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback. We’re glad you felt informed and well supported, and that all your questions were answered clearly.
Great friendly and quick service.
January 27, 2026
Unprompted review
Reply from Freddie
Thank you for the great feedback! We’re glad the service felt friendly and quick.
Reply from Freddie
Thank you for sharing this! We’re glad you found the experience polite and informative.
Very timely delivery
Very timely delivery, nurse check-in, and pharmacy response. Very courteous and caring physicians and nurses.
February 4, 2026
Unprompted review
Reply from Freddie
Thank you for taking the time to share this. We’re glad everything from delivery to check-ins felt timely, and that you experienced courteous, caring support from the care team.
Reply from Freddie
Thank you for the feedback! We’re glad everything felt simple and that your questions were clearly answered.
Quick exam on my schedule!
Quick, easy and on my schedule!! Love it!
February 3, 2026
Unprompted review
Reply from Freddie
Thanks for the great review Craig! We're so glad it was easy for you and your schedule.
Absolutely quick
Absolutely quick, easy, professional, non judgemental, and private. 5 stars!
January 16, 2026
Unprompted review
Reply from Freddie
Thank you so much for the kind feedback! We’re glad the experience felt easy, private, and supportive, that’s exactly what we aim for.
Physician was very caring and…
Physician was very caring and knowledgeable. Very pleased with the experience.
January 31, 2026
Unprompted review
Reply from Freddie
We really appreciate you sharing this. It’s great to hear you felt well cared for and supported throughout your visit.
Very nice and understanding and professional
Very understanding and nice
January 15, 2026
Unprompted review
Reply from Freddie
Thank you for taking the time to leave a review. We’re glad you felt understood and supported.
Good place and great care team!
January 5, 2026
Unprompted review
Reply from Freddie
Thanks so much! We’re happy to hear you had a positive experience with our care team.
Since I’m very satisfied with the Tim…
Since I’m very satisfied with the Tim thanks so much
January 30, 2026
Unprompted review
Reply from Freddie
We appreciate the kind words, thank you! We’re glad our team could provide a positive experience.
Reply from Freddie
Thanks so much! We’re glad the process felt fast and easy, and we're happy you found us.
How fast and convenient the service is.
January 7, 2026
Unprompted review
Reply from Freddie
We appreciate the feedback! Making care quick and convenient is a big priority for us.
Freddie made getting my 3 month supply…
Freddie made getting my 3 month supply of prep super easy and convenient! I wish I would have started using them years ago!
January 26, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the process felt simple and that Freddie has been a good fit for you.
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