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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and professional yet compassionate approach, making interactions comfortable and non-judgmental. The service is frequently described as easy, smooth, and efficient, with many appreciating the streamlined process from consultation to delivery. People also highlight the excellent customer service, noting the team's responsiveness and ability to address concerns effectively. However, some customers experienced issues with the delivery service, including delayed medications and prescriptions being sent to incorrect locations. A few also reported difficulties with insurance handling, stating that the company did not effectively manage their insurance claims or verify network compatibility before appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, praising its ease, efficiency, and accessibility. Many... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers found the staff easy to talk to,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more

Company replied

Rated 5 out of 5 stars

Very neutral, patient oriented professionals. Easy to talk to, and get all possible questions answered. Zero embarrassment, very comfortable to talk to, and communicate any of your concerns. I wa... See more

Company replied

Rated 5 out of 5 stars

I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more

Company replied

Rated 5 out of 5 stars

Freddie is the absolute best. They treat you with kindness and as a human. I appreciate that it truly is DISCREET. Conversations about sexual health can feel heavy and judgmental, but this didn't. I'v... See more

Company replied


Company details

  1. Specialized Clinic
  2. Free Clinic

Written by the company

Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfection.

The whole process is quick, efficient, respectful, discreet, easy to navigate. In a word 'PERFECT'.

February 9, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you so much for the kind words! We’re glad the process felt smooth, respectful, and easy from start to finish, we truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Above my expectations

I'm a newcomer and had my first appointment. Those positive reviews you see about Freddie are true - the process is simple to follow (and simple means organized, thorough, with well-trained personnel), staff are amazing (nice, diligent, competent and present) and the place is neat. David, my nurse, made it feel like a conversation you have with an old friend, gave me all the info I needed and performed the lab tests with care and dexterity.

February 27, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for such a thoughtful review. We’re so glad your first visit exceeded expectations and that the process felt organized and supportive. It’s wonderful to hear David made you feel comfortable and well informed, we’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Bravo

Bravo . Better than mistr

February 27, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the kind words! We’re glad you had a great experience and appreciate you taking the time to share it.

Rated 1 out of 5 stars

Still waiting

Awful. Waiting almost 2 weeks for medication to be filled. No responses, no followup to communication.

February 6, 2026
Unprompted review
Freddie logo

Reply from Freddie

We’re sorry to hear about this experience. In some cases, pharmacies may need to confirm shipping or insurance information before medication can be sent to ensure secure delivery. We'd love it if you could please reach out to our support team so we can look into your situation directly and help resolve this.

Rated 5 out of 5 stars

I dont have a family doctor in Alberta…

I dont have a family doctor in Alberta and having freddie gives me peace of mind for my sexual health.

February 24, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for your review. We’re glad Freddie can provide that peace of mind and help make sexual healthcare more accessible for you.

Rated 5 out of 5 stars

Nicole was great

Nicole was great. I felt comfortable. Thanks!

February 23, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this! We’re so glad you felt comfortable, we’ll be sure to pass your kind words along to Nicole.

Rated 5 out of 5 stars

Freddie made this so easy

The incredible breakthrough in STI/STD preventative medicine is life changing, for myself and so many others. I tell anyone I can about these medications. The discrete non judgmental care I received was amazing and meds were sent right to my door 👌🏼
Thank you to all at Freddie and your partnerships for making this not so easy moment as simple as 123

February 20, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for such a thoughtful review. We’re so glad the experience felt simple, discreet, and supportive during what can sometimes be a vulnerable moment. It means a lot to hear that the care and delivery process made things easier, and we truly appreciate you spreading the word.

Rated 5 out of 5 stars

Great experience & short wait!

Clinician was very knowledgeable and kind. I was open and honest about private things and there was absolutely no judgement or anything on their side of it. They were understanding of my situation and provided facts and insight into my options. Going into it i thought it was going to be heavy conversation or at the very least awkward, but there was none of that- it was light and easy.

Signing up was a breeze, the tele-health/virtual option is great for someone like me as ive been putting this visit off because im deterred from doctor visits to avoid sitting in a waiting room 2 hours passed when my appointment was supposed to be, after getting there early.

They tell you to sign in 5 minutes early for your Freddie visit so you’re ready- i was running maybe 2 minutes late, signed in, and someone was with me after about a minute of sitting there. A health provider being 2 minutes early may not seem like much to the average person but for someone like me that’s huge!

Would definitely recommend!

February 18, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing such a detailed review. We’re really glad the conversation felt comfortable and judgment-free, and that you felt informed about your options. It’s also great to hear the virtual visit made things easier and that your appointment started right on time, we know that matters. We truly appreciate the recommendation.

Rated 5 out of 5 stars

Lack of judgment

Lack of judgment, ease of conversation, questions answered efficiently, ease of process and technology

February 18, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the kind feedback. We’re glad the experience felt comfortable, efficient, and easy to navigate from start to finish.

Rated 5 out of 5 stars

Great Experience Using Freddie

The staff at Freddie are exceptional. They are quick to respond, friendly, clear in their communication, and the process of receiving my prescriptions or blood work requisition is convenient and easy.

February 5, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the thoughtful feedback. We’re glad the communication felt clear and responsive, and that getting prescriptions and lab requisitions was convenient and easy. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Seamless and Stress-Free Experience

From start to finish — from the app and website to the pharmacist and the delivery of my medication to my door — the entire process was simple and accessible. The platform was easy to navigate, communication was clear and timely, and I felt supported every step of the way. The pharmacist was knowledgeable and helpful, and my medication arrived quickly and securely. Overall, it was a smooth, stress-free experience that I would highly recommend.

February 11, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for such a detailed review. We’re so glad the entire process, from booking to delivery, felt smooth, clear, and supportive. We truly appreciate the recommendation and are happy to hear the experience was stress-free from start to finish.

Rated 5 out of 5 stars

Working through Freddie for getting…

Working through Freddie for getting labs and medication is something that makes life so easy. It's all managed effortlessly from my side.

February 6, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this. We’re so glad the process feels effortless and easy to manage, that’s exactly what we aim for.

Rated 5 out of 5 stars

I like the way they made it easy to…register and book an appointment

I like the way they made it easy to register and book a virtual appointment. The test kits are already in progress and the consultant was very thorough and friendly during the visit

February 11, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this. We’re glad registration and booking felt easy, and that your visit was thorough and friendly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

For All Your Prepscription Needs

A reliable and convenient way to request my prescriptions. The staff are informative, helpful and considerate of their client needs. Nuff said!

February 13, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the kind words! We’re glad the process has been convenient and that our team has felt helpful and considerate. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Really reliable

February 12, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you! We’re glad you’ve found the service reliable, we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Freddie is a great and very professional company

Freddie is a great and very professional company. They thoroughly explain everything in detail and easy to comprehend. The intake nurse was friendly and informative.

February 9, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the thoughtful review. We’re glad everything was explained clearly and that you felt supported by the team from the start.

Rated 5 out of 5 stars

Exceptional…

The clinician demonstrated exceptional knowledge, was very polite, and understood my concerns perfectly. Every query was addressed clearly, and the entire process was handled smoothly and efficiently. Booking a phone consultation with Freddie was incredibly easy, making the overall experience seamless and stress-free. Highly recommend.

February 10, 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for such a kind and detailed review. We’re glad you felt heard and well supported, and that the process was smooth and easy from start to finish. We really appreciate the recommendation.

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