Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very neutral, patient oriented professionals. Easy to talk to, and get all possible questions answered. Zero embarrassment, very comfortable to talk to, and communicate any of your concerns. I wa... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
Company replied
Freddie is the absolute best. They treat you with kindness and as a human. I appreciate that it truly is DISCREET. Conversations about sexual health can feel heavy and judgmental, but this didn't. I'v... See more
Company replied
Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
475 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over Three Years of Exceptional Support
I’ve been a Freddie patient for over three years, and I can honestly say their services are outstanding. The staff and team are not only professional but genuinely supportive, always there whenever I need guidance or assistance. I also really appreciate their strong commitment to the community. From hosting inclusive parties to creating fun merch, they consistently find ways to give back and make a positive impact. Being part of the Freddie community feels welcoming, caring, and empowering.
December 10, 2025
Unprompted review
Reply from Freddie
Thank you so much for being part of Freddie for over three years! We’re truly grateful for your trust and kind words. It means a lot to hear that our team’s support and our commitment to community have made a positive impact. Creating care that feels welcoming, empowering, and genuinely supportive is exactly what we strive for, thanks for being part of it with us.
I missed my scheduled televisit
I missed my scheduled television, but they still took me so I could finish my appointment. Thank you
December 18, 2025
Unprompted review
Reply from Freddie
Thank you for sharing! We’re glad our team could still take care of you and make sure you got the support you needed. We always do our best to be flexible and meet patients where they’re at.
The thoughtfulness of the clinician
The thoughtfulness of the clinician
December 17, 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad the clinician’s thoughtfulness stood out to you. Providing attentive, compassionate care is always our priority.
Freddie is super discreet
Freddie is super discreet. Not to mention it can all be kicked off from your very own cellphone.
December 16, 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re glad you appreciated how discreet and easy the process is. Being able to get started right from your phone is exactly what we aim for.
I honestly wasn't sure what to expect
I honestly wasn't sure what to expect, but the clinician was knowledgable and friendly, and the entire process was well thought-out. Quick appointments, at-home testing, and mail-order delivery make this a no-brainer.
December 16, 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing this! We’re glad the experience exceeded your expectations and that our clinician and process helped make everything feel easy and approachable. Quick access, at-home testing, and convenient delivery are exactly what we aim for. We appreciate you trusting Freddie with your care.
Very helpful and nonjudgmental
Very helpful and nonjudgmental. I have a mental health problem that makes me have a higher than normal sex drive. They listen and will be giving me prep medicine.
December 12, 2025
Unprompted review
Reply from Freddie
Thank you for sharing this with us. We’re really glad you felt listened to and supported, everyone deserves care that’s respectful, affirming, and free from judgment. We’re happy to be part of your care and support you in making the choices that are right for your health.
Freddie helps me find a doctor by…
Freddie helps me find a doctor by giving me the right tool and website. Not only that provide a good help with medications but also providing the steps. Helpful and very understanding people.
December 12, 2025
Unprompted review
Reply from Freddie
Thank you for the kind review! We’re glad we helped you find the right care and clearly walk you through each step. It means a lot to hear our team felt helpful and understanding, that’s exactly what we aim for.
Freddie keeps getting better & better 💜
Freddie keeps getting better & better. The clinical staff and practitioners are very knowledgeable, efficient, & provide compassionate, non-judgmental care, every time. They truly take the patient experience seriously and do their absolute best to meet patients where they’re at with empathy & guidance. As a healthcare professional myself who has been on the other side of things as a patient, I can say Freddie absolutely has set the bar for quality & efficiency for care provided over-the-phone & online through the patient portal.
December 9, 2025
Unprompted review
Reply from Freddie
Thank you so much for this thoughtful review! It truly means a lot, especially coming from a healthcare professional. We’re grateful for your trust and for recognizing the care, empathy, and effort our team puts into every interaction. Setting a high standard for virtual care is exactly what we strive for, and feedback like this reminds us why we do what we do.
Amazing
I never have any complaints with getting lab works or really any questions and when I do everyone reaches out within a few hours usually. Customer support is absolutely spot on
November 24, 2025
Unprompted review
Reply from Freddie
Thank you so much for the kind words! We’re really glad to hear everything has been smooth with your lab work and that our team is there when questions come up. Providing timely, reliable support is a big priority for us, and it’s great to know it’s making a difference for you.
The nurse was incredibly informative…
The nurse was incredibly informative and friendly. I felt comfortable discussing everything, including how the medication works. Kudos to them!
December 3, 2025
Unprompted review
Reply from Freddie
Thank you for sharing this! We're so glad to hear your nurse made the conversation informative and comfortable. We’ll be here anytime you need us.
The Nurse was great
The Nurse was great, very smart and right on top of things and it was very comfortable to speak with her.
December 5, 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We're so glad to hear your nurse made the appointment clear, comfortable, and supportive. We're always here if you need anything.
I had an amazing experience!
I had an amazing experience!! The lady I spoke with was extremely nice and I never felt judge! I felt comfortable being completely honest and open with my answer which was nice!! Overall, Amazing experience!!
December 4, 2025
Unprompted review
Reply from Freddie
Thank you so much for sharing this! We’re really glad you felt comfortable and supported during your consult, that’s exactly the experience we want every patient to have.
Very professional staff
Very professional staff. I appreciate the staff showing their concerns and taking the time to thoroughly explain the medications. They are very knowledgeable in their field.
December 4, 2025
Unprompted review
Reply from Freddie
We really appreciate you sharing this! Our clinicians work hard to ensure every patient understands their care and feels confident in the process. We're glad your experience reflected that.
Freddie not only walks you through the…
Freddie not only walks you through the steps, but supports you and your health. They go above and beyond to make the process welcoming and comforting. If all healthcare was like this, more people would be actively participating in their health.
November 28, 2025
Unprompted review
Reply from Freddie
Thank you so much for this thoughtful review. We're really glad to hear the process felt supportive and welcoming, that’s exactly the kind of care we want our patients to experience. It means a lot to know it’s helping you feel more engaged in your health!
Friendly and knowledgeable clinician
Friendly and knowledgeable clinician. Made me at ease with our consultation
November 26, 2025
Unprompted review
Reply from Freddie
Thank you for your review! We’re so glad to hear your clinician made you feel comfortable and supported during your consultation.
I was surprised when I got to…
I was surprised when I got to appointment the next day for PREP, everything is free. I was surprised.
November 26, 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing your experience! We’re really glad the process felt smooth. Our goal is to make accessing PrEP as easy and affordable as possible, and we’re happy we could support you.
Bad Service
Had my consultation on November 17th for prep and DoxyPEP. At the time i had 4/5 days of prep until i was out. they said that they would provide a bridge medication until i get my prescription and never got it. They sent my prescription to pharmacy in NY when i live in IA. I ran out last Thursday. I get my prep (but no DoxyPEP) today (Nov 25) its only a 30 day supply instead of a 90 day that my insurance recommends. And when you call no one will answer your call and are forced to leave a message and they wont call back until the following business day and the same when you email them.
November 25, 2025
Unprompted review
Reply from Freddie
Thank you for sharing your feedback, and we’re truly sorry to hear about the experience you had. Our team has already been in touch to resolve the issues with your prescription, but if there is any anything still outstanding or if you need further support, please reach out to us directly at supportUS@gofreddie.com.
Great service
The lady I spoke too she was good at what she do
Great fast service
November 24, 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad to hear your clinician made the experience smooth and that everything felt quick and helpful. We appreciate you taking the time to share your review!
Amazing Service!
The nurse I spoke with was extremely knowledgeable and friendly. He took time to ask all the pertinent questions while ensuring all my doubts were addressed.
November 21, 2025
Unprompted review
Reply from Freddie
Thank you so much for sharing this! We’re really glad to hear your nurse made the experience clear, comfortable, and thorough. Our team works hard to create a space where every question gets the attention it deserves.
I recently switched to Freddie after mistr
I recently switched to Freddie after difficulties with "mistr", and the difference has been remarkable. I ran out of PrEP, but they provided a 30-day supply immediately. My new account and insurance were processed while making sure I stayed covered. The process was smooth, efficient, and patient-focused- exactly what a sexual health service should offer. Freddie responded quickly and made sure I had the medication I needed without delays
November 1, 2025
Unprompted review
Reply from Freddie
Thank you so much for sharing this. We’re really glad to hear the switch felt smooth and supportive for you, staying covered and never missing a dose is exactly what we want for every patient. We're here for you anytime you need us!
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