The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
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Review summary
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Reviews shaping this summary
The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
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The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
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Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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My name is Charles Wilson
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions without first verifying them. I will call today to express my apology and to renew my membership if it's been cancelled. This company went out of its way to try and settle the issue fairly but I became very defensive and thought they were trying to take advantage of a 77 year old senior citizen. It was quite the opposite! I do highly recommend GoGo Grandparent for any travel help and assistance needs.
May 1, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and your thoughtful reflection. It takes courage to revisit a situation, and we're grateful you felt comfortable reaching out to clarify things with our team. As part of your membership, you can also access grocery and meal delivery, home services like cleaning and handyman work, and pharmacy pickups to help with daily needs.
Warm regards,
The GoGoGrandparent Team
Excellent
It's truly a wonderful and helpful service.they are prompt.so glad they have this service available for so many things thank you are doing a excellent job .
April 30, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad you've found our service to be wonderful and helpful. It's great to hear that our promptness has made a positive difference for you, and we're thrilled that you recognize the range of support we provide. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes—you're welcome to join anytime!
Warm regards,
The GoGoGrandparent Team
Help me in so many ways.
Help me in so many ways. Not only did they give excellent driving experience, but they even found us an excellent housekeeping company. It's been great!
April 30, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience! It's wonderful to hear that both the ride and the housekeeping service we connected you with have been working out so well for you. As part of your membership, you can also access grocery delivery, meal services, and pharmacy pickup whenever you need them.
Warm regards,
The GoGoGrandparent Team
I’m thankful for finding Go Go…
I’m thankful for finding Go Go Grandparent for my transportation needs.
I always have had a positive experience with Go Go.
Their telephone operators are always very pleasant & efficient in making sure I get my ride on time.
I feel safe with their identification system when letting you know the make & model, color of the car, last 3 letters of the marker plate & drivers name. Very good system, especially today with all the crime in this day & age.
The drivers cars are always very clean, & the drivers are always very professional.
And their system of letting their customers have an account & pay via their charge cards is another plus as well.
Thank you again Go Go for your wonderful service.
Sincerely,
Janet M.
April 30, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our representatives have been pleasant and efficient in coordinating your rides, and we're especially glad that our safety features like vehicle identification details give you that extra peace of mind. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes where you can stay active from the comfort of home.
Warm regards,
The GoGoGrandparent Team
Great service.
Both of the drivers who took me to my doctor's office and back home were on time, very courteous, and helpful. I am pleased with how smoothly things go when I call Go Go for transportation.
April 29, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that both drivers arrived punctually and provided the courteous, helpful service you deserve during your medical appointments. With GoGo, you also have access to grocery delivery, meal services, and home assistance like handyman work and house cleaning to make daily life more convenient.
Warm regards,
The GoGoGrandparent Team
Hi, Grateful 🙏
Hi, what made my experience great is that both of the drivers were kind and awesome. The driver who picked me up from the grocery store, kindly opened the back of the SUV so that I could put the groceries in the back of the SUV. He also helped me. While I was waiting for the Uber Go-Go driver, a "look-alike" vehicle pulled up. I called Uber back and spoke with Joan who was so nice too. She stayed on the line until the Uber driver arrived. When I got home after unpacking my groceries, I called Uber and spoke with Ruel who was also kind and professional. I advised Ruel how awesome, the two drivers and Joan were. Also, Ruel was awesome, too. Thank you so much 😊.
May 1, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share such wonderful feedback about your grocery trip experience. It's heartwarming to hear how both drivers we matched you with went above and beyond to help with your groceries, and we're especially glad our team members stayed on the line to ensure you got home safely when that mix-up with the similar vehicle occurred. Many members like you also enjoy our meal delivery service, pharmacy pickups, and virtual senior fitness classes—we'd love for you to join us for a workout session anytime!
Warm regards,
The GoGoGrandparent Team
Professional and helpful
Professional and helpful. Entire process went smoothly. This was my first time using GoGo Grandparent, and I was thankful for the respect, and availability of this service now that I no longer have a vehicle. Thank you.
April 29, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us, especially as a first-time user! It's wonderful to hear that everything went smoothly and that you felt respected throughout the process — that's exactly what we strive for when helping members navigate life without a personal vehicle. Many members like you also enjoy our grocery delivery, meal services, and home assistance options to help with daily needs.
Warm regards,
The GoGoGrandparent Team
Do not use this service
Do not use this seevice. They have no consideration for life changes and will not refund even a part of a prepaid membership. In addition, they "open a case" for a supervisor to call you back to discuss and it does not happen. I now have to be sure that they do not try to automatically renew this account.
April 27, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially when dealing with important life changes.
We’d like the opportunity to look into this further, but we were unable to locate an account based on the information provided. Our memberships do follow a no-refund policy, but we still want to review what happened in your specific case, including the concern about a supervisor callback.
Please contact us directly and ask to speak with a supervisor so we can locate your account, review the details, and address your concerns. We can also confirm the current status of your account and ensure there are no unwanted renewals.
Thank you for bringing this to our attention.
Warm regards,
The GoGoGrandparent Team
My mom ended up walking home after appointment.
Update: I appreciate the quick and thoughtful response from GoGo. Without going into a bunch more detail, I am happy the company has forwarded part of the problem to their engineering department. I still am curious about how drivers are vetted and how the system could work with a landline; but that’s not specific to this situation. Also, I realize my mom could have called a cab or Lyft herself, but she didn’t. She has never needed to ask for rides or rely on her cellphone, so this is all new to her. Thank you again for your quick response and detail related to her specific situation.
I set this service up for my 86 year old mom, who just recently had to stop driving. She used it for the first time yesterday, and ended up walking over a mile home, with her walker, after just receiving a painful eye injection.
The first driver picking my mom up after her appointment cancelled. When my mom called back, she was told the price had increased. This upset her, she was already stressed, started crying, and hung up (I am paying this for her). GoGo did not call back.
This is just my mom’s experience, but for a company whose goal is to provide safe rides for seniors, and peace of my mind to their family members, they dropped the ball on this.
A couple of comments: The website states that the drivers are vetted. When I asked how the Uber and Lyft drivers were vetted, the person on the phone didn’t seem to know what I was talking about, which wasn’t reassuring. Perhaps some more training is needed for their phone reps. Also, how are the drivers vetted?
The website also states that you can use their service even if you just have a landline, but I couldn’t figure out that works . What if you’re grocery shopping and don’t know when you’ll be ready to be picked up?
I’m writing all of this because the thought of my elderly mom walking home in the afternoon Florida sun ( at least it wasn’t the middle of summer) breaks my heart. I thought I was doing something to help her.
I know this service seems to work well for most seniors, didn’t go so well for my mom.
April 26, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear that your mother’s first experience with our service was so frustrating. We understand how upsetting this must have been, especially after an eye appointment when she was already dealing with limited vision and relying on us to help her get home safely.
We reviewed the account and looked into the pickup location. We found that the business has multiple entrances and multiple mapped locations, which appears to have contributed to difficulty locating the correct pickup point. We have forwarded this information to our engineering team for review.
We have also added that specific address as one of your mother’s preferred saved locations to help avoid similar issues in the future. If there are any other locations she uses often, please feel free to contact us by phone or through Facebook Messenger, and the team member assisting with this review will be happy to help add them to the account as well.
In addition, we have forwarded this case to the team lead for review of how the call was handled so we can continue improving how these situations are supported.
We have requested a supervisor callback, and a member of our team will reach out to the phone number ending in 1252. If they are unable to reach her, they will leave a message. She is also welcome to call us anytime and ask to speak directly with a supervisor. We’re always happy to review the account and make adjustments that help create a smoother experience moving forward.
We’re truly sorry again for the stress and disappointment this caused your mother.
Warm regards,
The GoGoGrandparent Team
HORRIBLE
HORRIBLE! CUSTOMER SERVICE! I called to find out about this service and if they cover the area I am looking to move to and how much and how, just to get a quick Idea. The woman had a strong accent and I could not hear her because of that, she then became very age discriminatory towards me. How rude, I do not recommend this service to anyone, it seems like a scam!
April 26, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience. Reaching out for simple information about a service should feel helpful and respectful, and we regret that this interaction left you feeling otherwise.
We were unable to locate a matching account or call record based on the information provided, so we have not yet been able to review the specific interaction. We would genuinely appreciate the opportunity to listen to the call and better understand what happened.
Please feel free to contact us directly and asking to speak with a supervisor. We will need to know the phone number used during this interaction, and we will be happy to review the call and address your concerns appropriately.
Thank you for taking the time to share your feedback.
Warm regards,
The GoGoGrandparent Team
Over charged me by doubling my monthly…
Over charged me by doubling my monthly fee without notice.. I don't trust these people and is the second time I caught them doing this.
April 17, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the concern and frustration this caused. We understand how upsetting it is to feel like you were charged unexpectedly, especially more than once.
We reviewed your account and can confirm that the membership is a monthly subscription, and a reminder is sent prior to renewal. Based on the account history, the membership had been deactivated and later reactivated, which continued the billing cycle.
We understand how this may have felt confusing, and we’re sorry for that experience. Your account is now fully closed, and there are no further charges moving forward.
If you would like us to review anything further with you, please feel free to call and ask to speak with a supervisor.
Warm regards,
The GoGoGrandparent Team
Summer was excellent
Summer was excellent. A great effective communicator, she explained how the services work. She was kind, thorough, very helpful. She said, I would receive the hard copy booklet in the mail at my request.
April 7, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our representative provided such clear explanations about how our services work and was so attentive to your needs, including arranging for that booklet to be sent your way. Many members like you also enjoy our grocery delivery, meal services, and home assistance options, all designed to help you live independently with confidence.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear Earl,
We appreciate you taking the time to share your experience! It's wonderful to hear that the driver we matched you with made everything so smooth for you, especially with navigating those pickup locations seamlessly. As part of your membership, you can also use GoGo for grocery delivery, meal services, and our virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Great People Like Down Home Folks
April 7, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our team feels like family to you – that down-home, caring approach is exactly what we strive for in every interaction. As part of your membership, you can also count on us for grocery delivery, meal services, and our popular virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
When can’t take Breeze because of…
When can’t take Breeze because of destination, call GoGo… However very pricy… How can I get discounts?
Thank you and God Bless GoGo!
❤️🙏🏻😇🦋🌠💥🌈🚖
April 7, 2026
Reply from GoGoGrandparent
Dear Anna,
We appreciate you taking the time to share your experience and your kind words mean so much to us! It's wonderful that you think of GoGo when Breeze isn't an option for your destination needs. For information about potential discounts or promotions for the membership, we'd encourage you to reach out to our customer service team directly - they can review your account and discuss any available options. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes where you can stay active from home.
Warm regards,
The GoGoGrandparent Team
Fast Response Answer the phone immediately with a…
Answer the phone immediatly with a well qualified agent. Good experiences followed
March 31, 2026
Reply from GoGoGrandparent
Dear Pete,
We appreciate you taking the time to share your experience with us. It's wonderful to hear that you connected immediately with one of our knowledgeable representatives and that everything went smoothly from there. Many members like you also enjoy our grocery delivery, meal services, and home maintenance assistance alongside ride coordination.
Warm regards,
The GoGoGrandparent Team
Set up for use
It was a smooth process to set up the account. Staff was friendly, helpful and professional.
April 8, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad setting up your account felt smooth and straightforward. It’s wonderful to hear our team came across as friendly, helpful, and professional along the way. With your membership, you can also arrange rides, grocery delivery, and prepared meals whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
10 STARS OUT OF FIVE
10 STARS OUT OF FIVE. Well organized, provides information and follows up with reminders and makes sure contact with driver is kept until pickup has been completed.
THANK YOU !
April 6, 2026
Reply from GoGoGrandparent
Dear Robert,
We appreciate you taking the time to share such enthusiastic feedback! It's wonderful to hear that our coordination and communication process worked so well for you, especially keeping that connection with the driver we matched you with throughout your entire pickup. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes to help with daily needs and staying active.
Warm regards,
The GoGoGrandparent Team
The driver was on time and made it a…
The driver was on time and made it a safe trip! The program seems great for senior citizens. I plan to use it many times.
April 8, 2026
Reply from GoGoGrandparent
We appreciate you taking the time to share your experience with us! It's wonderful to hear that the driver we matched you with provided such reliable and secure transportation for you. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes that you can join from the comfort of your home.
Warm regards,
The GoGoGrandparent Team
This company is a scam
This company is a scam. I called to get some information before signing up. I wanted to know how much it would cost to go from my house to a business. They told me $13. I told them that's fair and I would sign using it one time as a trial. They took all my information and then told me it was $25 and she didn't understand why it jumped so high. That's bullshit! They get you to sign up and then raise the price. Stay away from this company. They do very underhanded business.
April 10, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the frustration and confusion this experience caused. We understand how upsetting it must have been to hear one estimate and then see a different price when trying to move forward.
We reviewed how this typically occurs, and we’d like to clarify. The initial estimate you were provided was based on a “ride now” request, which reflects real-time pricing at that exact moment. When a ride is scheduled for a later time, the pricing can change because our system works with transportation partners whose rates vary depending on factors like timing, availability, and demand.
That said, we understand how this can feel unexpected, especially if the difference wasn’t clearly explained during the call, and we’re very sorry for that.
We can confirm that your account has been closed, and there are no active memberships or ongoing charges.
Thank you for taking the time to share your experience.
Warm regards,
The GoGoGrandparent Team
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