The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We're glad the driver we matched you with arrived right on time—it’s great to know the coordination worked smoothly. With GoGo, you also have access to groceries, pharmacy deliveries, and home services when you need an extra hand.
Warm regards,
The GoGoGrandparent Team
This company exploits uber drivers with…
This company exploits uber drivers with extra labor while taking their cut and not compensating drivers or tipping
March 4, 2026
Unprompted review
Reply from GoGoGrandparent
Dear Driver,
Thank you for sharing your perspective. We’re sorry to hear that your experience working with rides arranged through our platform has been frustrating.
GoGoGrandparent partners with third-party transportation providers such as Uber and Lyft to arrange rides on behalf of older adults and individuals who may not be able to use smartphones.
Many of the people who use our service are seniors. Some receive subsidies through local community partners, while others live on fixed incomes, which can sometimes affect their ability to tip. At the same time, we absolutely recognize that drivers often go above and beyond while assisting our members, especially when additional help is requested or needed.
We always encourage our customers to tip drivers. We let them know they can tip in cash or contact us within an hour after the ride so we can add a tip to the ride on their behalf.
We also hear the feedback from drivers and are actively working internally on ways to better encourage tipping from customers. We are currently testing different approaches to make tipping easier and more consistent for drivers who provide that extra assistance.
We appreciate you taking the time to share your concerns and the work you do helping our members.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—so glad to hear our representative was such a help. We’re sorry to hear another member of our team didn’t feel as supportive, and we’ll use your feedback to keep coaching for a more consistent experience. With GoGo, you also have access to rides, groceries, and pharmacy deliveries whenever that makes life easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking a moment to share this—it's great to hear everything moved quickly and that the driver we matched you with was friendly. Your membership also gives you access to grocery delivery, pharmacy pickups, and home services whenever you need them.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing, and we're so glad the driver we matched you with made your Sunday ride to church feel kind and courteous. It means a lot to know you felt well cared for. With GoGo, you also have access to grocery and pharmacy deliveries, plus virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking a moment to share your experience. We're glad the driver we matched you with arrived promptly and got you to your appointment on schedule. Your membership also gives you access to grocery and pharmacy deliveries, plus virtual senior fitness—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
I love this service
I love this service, I’ve never had to wait very long for a ride and so far all the drivers I have encountered have been very nice.
February 27, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re thrilled to hear you’ve had quick pickups and that the drivers we matched you with have been so kind. Keeping wait times low and rides comfortable is exactly what we aim for. Your membership also gives you access to grocery and pharmacy deliveries, and we offer virtual senior fitness classes—we’d love for you to join.
Warm regards,
The GoGoGrandparent Team
A good start to a good day
Your ability to listen when I speak my needs and open to helping me feel safe and well taken care of
March 1, 2026
Reply from GoGoGrandparent
Dear customer,
It means a lot that you shared this, and we’re so glad that being heard helped you feel safe and looked after to start your day right. Being there in the way you prefer is exactly what we aim for. Your membership also gives you access to rides, grocery delivery, and pharmacy support if you ever need them.
Warm regards,
The GoGoGrandparent Team
Great service, reliable with good communications
Great service, really good communications with several forms of contact, voice, text & Email. Good follow up. Reliable with current information. Little bit of a time lag between concierge contact and the actual driver to be expected as there are two entities. All is good, great experience and great follow through and follow up with this organization. Professional, courteous expedient and reliable. A good choice for consumers
March 1, 2026
Reply from GoGoGrandparent
Dear customer,
We truly appreciate you taking the time to share such thoughtful feedback about your experience. It’s great to hear that the clear communication through calls, texts, and emails helped you feel informed and supported, and that our team’s follow-through made the process reliable even with the small coordination delay. Your membership also gives you access to rides, grocery delivery, and prepared meals to help make everyday errands and appointments a little easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s wonderful to hear our service is making you happy. If there’s anything we can do to make things even smoother, please let us know. Your membership also gives you access to rides, grocery delivery, and pharmacy support whenever you need them.
Warm regards,
The GoGoGrandparent Team
The driver was very pleasant.
February 28, 2026
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing your experience — we’re delighted to hear the driver we matched you with was so pleasant and made the trip feel easy. We appreciate you taking the time to let us know it went smoothly. Your membership also gives you access to rides anytime plus help with groceries and pharmacy deliveries if you ever need them.
Warm regards,
The GoGoGrandparent Team
I was very satisfied with the rides I plan on using them always
I was very satisfied with the rides I have gotten drivers were professional and very friendly
I would recommend GoGo grandparents to all my friends
February 27, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear the drivers we matched you with were both professional and friendly. Knowing you plan to keep using GoGo and would recommend us to your friends means a lot; we’ll keep working to make every ride just as dependable. Many members like you also enjoy grocery and pharmacy deliveries, plus prepared meal options.
Warm regards,
The GoGoGrandparent Team
It is convenient and notifications are…
It is convenient and notifications are very important. I am greatful for the experience
February 27, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad to hear the service feels convenient and that the notifications help you stay informed. Knowing those updates make a difference means a lot to our team. Your membership also gives you access to rides, grocery delivery, and pharmacy pickups whenever you’d like a hand.
Warm regards,
The GoGoGrandparent Team
Disappointing Experience
This company failed to register our parents phone numbers and every time we called to test the service we are asked to confirm our names, birthdays, and address. Multiple representatives attempted to assist but none could set up the account properly. Given this service is to help seniors, it is a frustrating experience. One representative advise for our parents to set up a trial account when we had already registered and paid for the service. It does not work senior parents or the caregiver. We do not recommend this service.
March 1, 2026
Unprompted review
Reply from GoGoGrandparent
Dear Alfred,
Thank you again for taking the time to share your experience. We truly understand how frustrating this must have felt, especially when your goal was simply to set up something helpful and reliable for your parents.
After carefully reviewing everything, we were able to identify the source of the confusion. Two separate accounts had been created through our online registration process, which caused overlapping and conflicting information in our system. To be transparent, even during our internal review this created some confusion on our end as well. Once we located both accounts, we were able to consolidate and properly update everything.
The account is currently closed, as requested. However, we have corrected and updated all information so that:
• The account is now properly structured under your parents’ names.
• Their correct phone numbers are listed as the primary contact numbers.
• You have been added appropriately as the loved one/contact.
• The pickup pin has been adjusted to the correct roundabout/canopy location to ensure accurate driver arrival.
We also confirmed that two complimentary rides (up to five miles each) remain available on the account. In addition, the membership fee was refunded as a courtesy, even though memberships are typically non-refundable.
If you decide to test the service again, those two rides are still available for you to use. We genuinely hope that if you choose to try it again, the experience will feel much smoother now that everything has been properly structured.
To make things even easier moving forward, we highly recommend adding saved locations. Saved locations significantly reduce confusion when ordering rides. We can assist with this by phone, email, or through Facebook Messenger. Messenger can be especially helpful because we’re able to share screenshots and confirm map pins in real time to ensure the pickup location is placed exactly where it should be.
Beyond transportation, your membership also provides access to grocery and meal delivery coordination, prescription pickup assistance, home services, and our virtual fitness classes held twice a week via Zoom.
We sincerely regret that your first experience felt complicated. Our goal is always to make things simple and dependable, and we appreciate the opportunity to review and correct what happened.
If you’d like to revisit the service, we’re here and happy to help.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—so glad you got home safely and that the driver we matched you with took good care of you. With GoGo, you also have access to grocery and meal deliveries, plus pharmacy support if you ever need it.
Warm regards,
The GoGoGrandparent Team
Excellent service fpr new member
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen. Ride pick-up drivers (both from Uber) were prompt, polite and drove clean, comfortable cars.
February 27, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience as a new member. It’s wonderful to hear our representative clearly explained how everything works and set up your reservations smoothly, and that each driver we matched you with was prompt and made for a comfortable ride. As part of your membership, you can also arrange grocery and pharmacy deliveries and even book trusted home services through GoGo.
Warm regards,
The GoGoGrandparent Team
My first time won’t be my last
Instructions were easy to follow. Loved the updates on drivers progress and description.
February 27, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re thrilled your first ride went so smoothly. It’s great to hear the step-by-step instructions were clear and that the real-time updates and description of the driver we matched you with made things easy. With GoGo, you also have access to groceries and meal deliveries as well as pharmacy pickups.
Warm regards,
The GoGoGrandparent Team
Was given an estimate and charged ~40%…
Was given an estimate and charged ~40% more than estimate. Got two different stories from poor people that answer the line. Won’t give up and will continue to fight for full credit of overcharge
February 5, 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
We’re sorry to hear that you’re frustrated and appreciate you bringing this to our attention.
After reviewing your account, we do see that a partial refund has already been processed in relation to the fare difference you mentioned. If you have not yet seen that adjustment, please allow 5–10 business days for it to reflect, depending on your bank’s processing times.
We also want to gently clarify something important regarding billing. Our records indicate that you are enrolled in a subsidy program through the Needham Council on Aging, which provides 100% coverage for two one-way rides per week. For those rides to be fully subsidized, they must be scheduled directly through the Council on Aging. When rides are booked directly through us instead, the standard fare structure applies and charges are processed accordingly.
We understand how confusing this can feel, especially when estimates and final totals differ due to real-time pricing factors. If you would like us to walk through the specific trip charges with you step-by-step, we’re more than happy to do so.
We appreciate your feedback and the opportunity to clarify.
Sincerely,
The GoGoGrandparent Team
Absolutely horrible company
Absolutely horrible company. Driver dropped an elderly woman outside our business today and told her he had to pick someone else up. She had several errands she had told him she needed to run, he dropped her outside the DMV and LEFT HER THERE AND NEVER RETURNED. It was a very cold day, she was from a neighboring town and was basically abandoned. AND SHE WAS CHARGED! When she called them, after waiting nearly an hour, she was told they had no drivers available. Disgusting way to treat seniors.
February 25, 2026
Unprompted review
Reply from GoGoGrandparent
Dear Reviewer,
We’re very sorry to read this and understand how upsetting it must have been to see someone waiting that long for a ride.
At this time, we are unable to locate an account based on the name shown in this review. Since this appears to be posted by a third party, we would need the rider (or an authorized family member) to contact us directly so we can locate the correct account and review exactly what happened.
If the rider can please call us, email us, or contact us via Facebook Messenger with their full name and phone number linked to the account, we will immediately review the trip history, dispatch attempts, and driver activity. If there was a delay, we want to understand why and address it properly.
We take situations involving our customers very seriously and would appreciate the opportunity to look into this further.
Sincerely,
The GoGoGrandparent Team
Thieves!!!
This scam company charged an unauthorized amount of $245.88 to my bank account in addition to the fare and cancellation fee! These thieves are unscrupulous and if you are crazy enough to use them, you deserve what you get!
February 20, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry to read this and understand how alarming it is to see a charge you did not expect.
At this time, we were unable to locate an account based on the name in this review, so we cannot verify the membership, fare, or cancellation fee referenced.
We would like the opportunity to investigate this thoroughly. Please contact us directly by phone, email, or Facebook Messenger with the full name, phone number, and email associated with the account. If you reach out via Facebook Messenger, please mention that you are contacting us regarding this review so we can quickly locate and review the correct account.
We appreciate the chance to look into this for you.
Warm regards,
The GoGoGrandparent Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.