The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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This company cares nothing about elders…
This company cares nothing about elders or disabled individuals in my opinion.
June 4, 2025
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way.
After reviewing our records, we were able to locate your account and can see that the registration was completed over the phone with an operator in June 2025. Our records also show that the account was canceled the same day, and the matter was later resolved through your bank.
At this time, we are not seeing any ongoing activity or charges associated with the account. If there is something specific that occurred which led to your concerns, we would truly appreciate the opportunity to understand it better.
You are welcome to contact us by phone, email, or Facebook Messenger and share any additional details. When we receive more specific information about what went wrong, it helps us review the situation and identify if there is anything we can improve.
We appreciate you taking the time to share your experience.
Sincerely,
The GoGoGrandparent Team
signing up
the lady told me everything i needed to know. was very nice. give her a raise
March 3, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad our representative made sign-up easy and pleasant. Your compliment means a lot, and we’ll be sure to share your kudos with our team. Your membership also gives you access to rides, grocery deliveries, and pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
Horrible
Horrible. I was thrilled when I heard about GoGoGrandparent 'Elbow Assist' service. I am a senior citizen and broke my ankle and in crutches so I needed a reliable service. When I scheduled the appt. with GoGo, they assured me that I would have 'Elbow Assist' where the driver would meet me at the door and escort (elbow assist) me to the car. My appointment was early in the morning, still dark, in the dead of winter with snow on the ground. THE DRIVER DID NOT GET OUT OF HIS CAR. I had to make the appointment, so it was by the grace of God that I made it to the vehicle. I was devastated. The GoGo drivers that they assign are not even aware of Elbow Assist.' However, they now claim that, "It is up to the driver discretion if they want to assist a passenger." This is appalling because they did not mentioned this when I made the appointment, otherwise I would not have gambled with an medical appointment. Seniors beware!
January 2, 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this situation was, especially given your injury and the difficult conditions you described. We can absolutely understand why this would have been upsetting and disappointing.
We would genuinely like the opportunity to look into what happened with this ride, including the request for elbow assistance and the details provided to the driver. Unfortunately, we were unable to locate an account under the name used in this review, which makes it difficult for us to review the ride and determine what occurred.
If you’re willing, please contact us so we can investigate this further. You can reach us by phone, email, or Facebook Messenger. If you contact us through Facebook Messenger, please mention that you are reaching out regarding this Google review and include the details you shared here so we can quickly locate the account and review the ride.
We take feedback like this seriously and would appreciate the chance to review the trip and better understand what happened.
Sincerely,
The GoGoGrandparent Team
My first GoGo experience
It was easy to schedule my first ride a few days ahead. It was also easy to request a ride back home after my medical appointment, by texting "READYING reply. Both drivers I encountered were happy to help with my walker, and were personable as well as safe drivers.
March 5, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your first experience, and we’re glad scheduling ahead was straightforward and that texting for your pickup worked well after your appointment. It’s wonderful to hear the drivers we matched you with were kind, safe, and able to lend a hand with your walker. Your membership also gives you access to grocery delivery, pharmacy pickups, and help with home services when you need them.
Warm regards,
The GoGoGrandparent Team
Very helpful on phone always answer …
Very helpful on phone always answer your questions if you have any. Drivers on time get you their on timely matter
March 5, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re glad our representative was helpful on the phone and could answer your questions, and that the driver we matched you with arrived promptly and got you where you needed to be. Your membership also gives you access to grocery delivery, pharmacy pickups, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
The driver was friendly and helpful
The driver was friendly and helpful. He helped me carry my packages up o e flight of stairs.
March 5, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear the driver we matched you with was so friendly and even lent a hand with your packages up the stairs. Your membership also gives you access to groceries and meal deliveries, plus pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
That you guys work hard and take a lot of proud in your work
I think that all of you've been doing a good job, I have no complaints, just keep up with the good job 👍
March 5, 2026
Reply from GoGoGrandparent
Dear Customer,
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are very glad to hear that you’ve had a good experience with our service. Our team works very hard and takes a lot of pride in helping our members, so your message means a lot to us.
We did notice that the review shows a one-star rating, even though your comments are very positive. Regardless, we’re very grateful to hear that you’ve been happy with the service and that you have no complaints.
As a reminder, with your membership you have access to much more than just rides. You can also use GoGoGrandparent for grocery delivery, meal delivery, prescription pickup, and home services. In addition, we offer fitness classes twice a week via Zoom, and we would love to have you join us.
Thank you again for your encouragement and support.
Sincerely,
The GoGoGrandparent Team
Receiving reminders by texts and emails…
Receiving reminders by texts and emails for the requested rides. The expediency for pick ups and return trips are great. If the ride is requested and the assigned driver cancels it, there is an immediate search for a new driver. Added note: I also appreciate that I do not have to re-identify myself when calling to request return trip home-your system already identifies the caller.
March 2, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad the text and email reminders help you feel prepared for each ride. It’s great to hear your pickups and returns have been timely, and that when the driver we matched you with had to cancel, the immediate re-match kept your plans on track. Many members like you also enjoy help with groceries and pharmacy deliveries, and even home services when needed.
Warm regards,
The GoGoGrandparent Team
Friendly & helpful people.
Go Go is a great service for homebound people like me. They provide rides, groceries and deliver food. I would recommend them for anyone who needs a little help.
March 3, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and for recommending GoGo to others. It’s wonderful to hear our friendly, helpful team has made it easier for you to get what you need while staying comfortable at home. Your membership also gives you access to pharmacy deliveries, help coordinating home services, and our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
It’s just nice to know that I have a…
It’s just nice to know that I have a way of getting around cause like around here there’s no transportation as far as buses so I appreciate having the go-go lift bye
March 5, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you sharing this, and we’re so glad you feel confident getting around, especially in a place where buses aren’t available. Knowing we can be there when you need a ride means a lot to us, and we’ll be here anytime you call. With GoGo, you also have access to groceries, pharmacy deliveries, and home services.
Warm regards,
The GoGoGrandparent Team
They were prompt and courteous.
March 3, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear everything was on time and you were treated with care. Your membership also gives you access to grocery delivery, pharmacy pickups, and help with home services.
Warm regards,
The GoGoGrandparent Team
Eye surgery
The drivers to both of my medical visits were kind, considerate and patient. They also exhibited great skill in maneuvering heavy traffic.
March 4, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we hope your eye surgery recovery is going smoothly. We’re so glad the driver we matched you with was kind and patient and handled the heavy traffic well for both of your medical visits. Your membership also gives you access to pharmacy deliveries, grocery orders, and home services if you ever need an extra hand at home.
Warm regards,
The GoGoGrandparent Team
I don’t know yet my first time I having…
I don’t know yet my first time I having trying yet maybe next week ok
March 4, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking a moment to leave a kind rating, especially as you’re just getting started. Whenever you’re ready next week, we’ll be here to help make that first trip smooth and simple. With GoGo, you also have access to rides, grocery delivery, and pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
Timely Cars
I was picked up on time for my appointment and arrived with time to spare. My return trip was also very punctual.
March 4, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad your pickup and return were right on schedule so you reached your appointment with time to spare. Reliability is at the heart of what we do, and it's wonderful to hear both legs of the trip went so smoothly. Your membership also gives you access to grocery and pharmacy deliveries, and our virtual senior fitness classes—we’d love for you to join.
Warm regards,
The GoGoGrandparent Team
The frist was great
The frist was great
The 2nd time not so good The driver had the wrong address for the drop off
For the 2nd pick up.2 drivers had the wrong address
The 3 rd driver was great he knew we're he was going
Matter a fact he plays golf were I live
But I will use you again I'll just double check on the address
Thank you Michelle
March 4, 2026
Reply from GoGoGrandparent
Dear Customer,
Thank you so much for your kind review and for sharing your experience. We’re very happy to hear that overall you had a positive experience and that the third driver was able to get you where you needed to go without any issues.
We did review the rides on your account and noticed that during the return trip, the first ride for the return trip was ordered through the automated system and the destination selected thru the automated system was different from the intended address. Our team was able to cancel that ride and arrange a new one for you so you could get to the correct location. We sincerely apologize for any confusion that caused.
To help make future rides even easier, we’ve confirmed that you currently have a few saved locations on your account:
- Dial 1: Your Home Address (this is the default when using the automated system)
- Dial 3: Hospital – Emergency Entrance
- Dial 4: Fry’s Marketplace – Main Entrance
When using the automated system, pressing 1 will always send a driver to your home, and the other options can be used for those saved locations.
If any of these saved locations need to be adjusted, or if you would like to add additional locations, please feel free to call us and we will be more than happy to update them for you. Being specific about entrances (like the Emergency Entrance or Main Entrance) is very helpful for drivers and can make pickups and drop-offs much smoother.
And of course, if anything ever seems confusing while ordering a ride, you can always call us and we’ll gladly assist you.
Thank you again for your kind words, Michelle. We truly appreciate you using GoGoGrandparent and look forward to helping you again.
Sincerely,
The GoGoGrandparent Team
GoGo Grandparent's Customer Service…
GoGo Grandparent's Customer Service Agents/Reps listen to you because they care about your welfare and well-being. They are easy to talk to and do not rush you. They are very helpful with suggestions and recommendations to make your experience with GoGo Grandparent a happy transit/delivery/pickup experience. They are truly worth five stars out of five!
March 3, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with our team. It means a lot to hear that a member of our team listened carefully, didn’t rush you, and offered thoughtful suggestions to make each trip or delivery go smoothly. With GoGo, you also have access to rides, grocery delivery, and pharmacy pickups whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
The drivers are polite and really nice…
The drivers are polite and really nice especially Edith Mills the driver. They are on time the cars are clean I love it
March 2, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re delighted to hear the driver we matched you with was courteous, on time, and that the ride felt clean and comfortable. Your membership also gives you access to grocery and pharmacy deliveries, and we’d love for you to join our virtual senior fitness classes whenever it suits you.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re glad the driver we matched you with arrived quickly so you didn’t have to wait long—reliable pickups are what we aim for. Your membership also gives you access to groceries, pharmacy deliveries, and home services when you need a hand.
Warm regards,
The GoGoGrandparent Team
Polite friendly respectful patiently
March 3, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s wonderful to hear everything felt polite, friendly, and patient. Knowing that tone came through means a lot to us. Your membership also gives you access to on-demand rides, help with groceries, and coordinated pharmacy deliveries whenever it’s convenient.
Warm regards,
The GoGoGrandparent Team
Never tells you it's a subscription…
Never tells you it's a subscription until after you give them your credit card information! Then they charge your card $1 saying they will deposit it back. They never put the $1 back into my card. I would never trust this site for anything!
March 2, 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify a few points.
Your account was created through our online registration process, where the membership options and terms are displayed before completing enrollment. During that process, customers select the membership plan they wish to use in order to access GoGoGrandparent’s services.
Regarding the $1 charge, this is not an actual charge but a temporary authorization hold used to verify the card on file. According to our records, this authorization was released on February 25, typically within 24–48 hours. Because it is only a hold, it often does not appear as a finalized transaction on bank statements. If you are still seeing it pending, your bank will be able to confirm that the authorization has already been released.
We apologize if any part of the process was unclear and appreciate you bringing your concerns to our attention.
Sincerely,
The GoGoGrandparent Team
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