It's very good. The only issue i have is if you pay manually before the allowance is due to your child, you are hit with allowance reminders through email/texts it wasn't paid directly through them.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I have noticed is that there is not very many lessons to do and nothing to do with the xp you earn. You can earn xp by doing the money missions apart from as far as I can remember there aren't ve... See more
Company replied
Very handy, but constantly asks me to set up my son's pocket money, when I don't use it for that and no way to turn it off. Sometimes doesn't 'load' and I have to go back out and retry. The card mostl... See more
Company replied
Wanted Go Henry to automatically take out of my account £15 a week to cover spending money for 17 yr old. Regards Andrea Ray
Company replied
Company details
- Alternative Financial Service
- ATM
- Bank
- Educational Institution
- Financial Institution
- Non-Bank Financial Service
About GoHenry
Written by the company
GoHenry is the UK’s #1 debit card & learning app for kids and teens, loved by over 2 million members worldwide.
Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated pocket money, task lists, and gamified educational quizzes and videos. Then they can practise their skills in the real world with their own personalised debit card—all while parents watch and guide with flexible parental controls.
That’s why 92% of parents say their children are more money-confident since joining GoHenry.
Written by the company
- Our Mission
- We’re on a mission to help millions of kids be good with money.
- The smart debit card for kids
- Help your kids feel financially independent with a GoHenry kids' prepaid debit card—it's a great way for them to learn the value of money.
- The debit card for teens
- Money gets a glow-up with the GoHenry debit card and app made just for teens. Spend, save, earn, send money to friends—and more.
First Month Free
Try 30 days free and start learning instantly
Join Over 2 Million GoHenry Customers and Get Your First Month Free, With No Contract! Choose Where Your Kids Can Spend, Get Spending Alerts, & Create Savings Goals & Rewards.
Contact info
GoHenry Limited, Spectrum Point, 279 Farnborough Road, Farnborough , GU14 7LS, Hampshire, United Kingdom
- 0330 100 7676
- help@gohenry.co.uk
- gohenry.com/uk
3.9
Great
12K reviews
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Reply from GoHenry
Hi Yinka, thank you for your 5 star review. We are so pleased to hear you are finding the app useful. 😊
Reply from GoHenry
Hi Emma,
I attempted to contact you today regarding your 1* Trustpilot review. We’re keen to better understand what prompted your review and the rating, as we haven’t been able to identify any specific issues or feedback linked to your account.
If there is anything that has caused concern, or if there’s something we can do to improve your experience, please do let us know. We truly value our customers' feedback and are always looking for ways to enhance our service where possible.
As I wasn't able to reach you on the phone, I have sent you an email instead. If there is anything specific that led to your review, then we would be grateful if you could respond to that email so that we can take a look into it for you.
Kind regards,
Ella - GoHenry Supervisor
Not able to activate shows error each…
Not able to activate shows error each time
April 25, 2026
Unprompted review
Reply from GoHenry
Hi Kiran,
Thank you for taking the time to leave your review, and it was a pleasure speaking with you earlier.
Again, we are truly sorry you are having trouble activating the account and cards. I have sent you a follow-up email to the registered email address following our discussion, so we can get this resolved for you as soon as possible. If you can review and provide the requested information, our team will assist with the query as a priority.
If you ever have any queries, please do not hesitate to contact us at 0330 100 7676 or via help@gohenry.co.uk. We are available 7 days a week from 8am to 8pm
Kind regards
Emily - GoHenry Supervisor
The User experience is HORRIBLE AND T
April 25, 2026
Unprompted review
Reply from GoHenry
Hi there, this doesn't sound right at all. Please contact us at 0330 100 7676 or send an email to help@gohenry.co.uk and we'd be keen to help!
It helps me save up my money and get…
It helps me save up my money and get money for tasks
April 25, 2026
Unprompted review
Reply from GoHenry
Hi George, thanks for the great review! It is great to hear that GoHenry is helping you to save up money, through completing tasks and chores. ⭐
Good services
April 24, 2026
Unprompted review
Reply from GoHenry
Hi Felix! Thank you for your review. We're happy to hear you're loving GoHenry!🙂
12 days so far to fix their error.
£40 taken from grandson's account in error. Their error. They have been 'investigating' and 'looking into it' for 12 days. A blind man on a galloping horse can see what has happened. Three times I've spoken to their helpline. Promised to get back to me within 24 hours. Never happened. Once they sort their mess out, I'm closing the account. All other transactions that benefit gohenry have been seamless, of course.
April 24, 2026
Unprompted review
Reply from GoHenry
Hi Kate,
Thank you for taking the time to leave a 1 star Trustpilot review. We’re very sorry to hear about your experience with GoHenry.
We are pleased that we have been able to discuss this with you. We understand how frustrating the £40 error and the lack of follow-up within the promised 24 hours must have been, especially given the inconvenience caused to both you and your grandson. While we continue investigating this with the relevant teams, we have credited £40 to your account as a gesture of goodwill.
We value your custom and are sorry that this experience has led you to consider closing your account. As soon as we have further updates, a member of our Supervisor team will be in touch.
Kind regards,
Calumn - GoHenry Supervisor
Love this app for my grandkids so easy…
Love this app for my grandkids so easy to use
April 15, 2026
Unprompted review
Reply from GoHenry
Thanks for sharing, Janet! We’re really happy your family is loving Acorns Early Card!
It's ok but shop around
It's ok but shop around, there are cheaper options
April 24, 2026
Unprompted review
Reply from GoHenry
Hi Leo! Thank you for your review. Every provider has something to offer. We’re proud to go further, with earning, saving and spending tools that give kids a practical money education, and a Junior ISA so you can start investing in their future. 🙂
Fees for everything!
I had been a customer for two years paying £3.99 per month. The first card expired and the new one sent is not personalised which I paid for when setting up the account. I'm expected to pay £4.99 for a new personalised card each time the old one expires, on top of all that money I've already spent on the monthly fee! It's made me move to Monzo for their FREE non-personalised cards. I'll give my child the extra £3.99 per month!
April 23, 2026
Unprompted review
Reply from GoHenry
Hi there! I'm really sorry to hear of the experience you've had regarding a replacement card and we completely understand the frustration caused. We would only charge for a card replacement if a new design was picked and would be more than happy to assist further if you're able to reach out to us via any of the following channels: please call us on 0330 100 7676 or email Help@gohenry.co.uk . We are open 7 days a week from 8am to 8pm!
Don't like being changed 50p for every…
Don't like being changed 50p for every transaction.
April 24, 2026
Unprompted review
Reply from GoHenry
Hi Dean, we understand that the 50p service charge when topping up isn't ideal. Charging for the service allows us to continue adding and improving features on the app to make our members and their family's lives easier. Of course, it’s not for everyone and we respect that.
You are experiencing a service charge as the Everyday membership tier does include one, we do have other membership tiers which don't include a service charge and have more benefits on the GoHenry account, more information about this can be found through our community page: https://uk.community.gohenry.com/s/article/gb-How-much-is-the-GoHenry-membership-fee
If you would like to query this further, please do reach out by emailing us at help@gohenry.co.uk or give us a call at 0330 100 7676, we can then take a look into your account with you to make sure your query is resolved!
Brilliant way of teaching your kids…
Brilliant way of teaching your kids about managing money but still having a say on their spending
April 22, 2026
Unprompted review
Reply from GoHenry
Hi Lee, thank you so much for the 5* review! It's great to hear that you are enjoying GoHenry and that this is helping your kids build money confidence ☺️
Reply from GoHenry
Hi Rory! Thank you so much for your 5-star review and for sharing your feedback! We're delighted to hear that GoHenry is working well for you. We wanted to let you know that GoHenry cards are contactless, and the contactless feature will be activated after you complete a chip and PIN transaction. GoHenry cards are also compatible with Apple Pay for children over 13, in line with Apple’s age restrictions. Google Pay is something we're planning for the future, but we focused on Apple Pay first since Google Pay requires users to be 16 or older. Stay tuned for updates! - Naomi 😀
Easy to use and great incentives for…
Easy to use and great incentives for kids to do chores for some extra pocket money
April 23, 2026
Unprompted review
Reply from GoHenry
Hi Suzanne! Thank you for your 5 star review. We are delighted to hear that you find GoHenry easy to use and that it is working well for you and your family! - Naomi 😊
Reply from GoHenry
Thanks for sharing, Eugene! We’re really happy your family is loving GoHenry!
Trying to activate my account but keeps…
Trying to activate my account but keeps saying something went wrong.
April 21, 2026
Unprompted review
Reply from GoHenry
Hi! We understand it must be disappointing that you are having issues with the card activation within the app. So that we can help you with this, please can we ask you to send us an email to help@gohenry.co.uk, or can you give us a call at 0330 100 7676, where one of our agents will be happy to assist with getting this resolved.😊
Reply from GoHenry
Hi Sarah! Thank you for your review. We're glad to hear you're enjoying GoHenry! If you have any questions, don't hesitate to reach out to us via any of the following channels: call us on 0330 100 7676 or email Help@gohenry.co.uk . We are open 7 days a week from 8am to 8pm. 🙂
Miscommunication
**GoHenry have since been in touch and have honoured half the bonus for the referral which met the terms which is better than nothing and I’m appreciative of. **
Referred 2 friends as I had a promotion of £30 each referral plus a £150 bonus for 2 referrals. 2 friends signed up but one did not receive the card and didn’t notice straight away. It was therefore not activated by the deadline. We got in touch and I was ASSURED the bonus promotion was still active on my account and once the criteria had been met I would get it, even clarifying this was the case even though the deadline was missed. I thought as the card had not reached her they were still honouring it out of good will as she said I would get it. New card was sent out to friend and activated as soon as she got it. Waited the 70 days as per the terms and no bonus £150. Got in touch and told terms weren’t met and there had been a “miscommunication” in my previous conversation and they meant the £30 referral fee which I got. I specifically said bonus! Told me to clarify I needed to get both my friends to get in touch, one who got the card and activated in the time frame etc so no need to involve a busy mum who works full time and has enough on her plate as it is! I didn’t need clarification, I know what happened and explained it the first time I got in touch but was told I would still get it and now it comes to the date I should have been paid it I’m being told I won’t.
April 22, 2026
Unprompted review
Reply from GoHenry
Hi Nicole,
We’re really sorry to hear about your experience, and we completely understand how frustrating this situation must feel, especially after referring friends in good faith.
We take feedback like this seriously, particularly where expectations may not have been met or where there has been any confusion around promotional offers. We’re sorry for any miscommunication that may have occurred during your previous interaction with our team.
I have attempted to contact you by phone today, but was unable to reach you. I have followed up with a detailed email so we can look into this properly for you. We’d really appreciate the opportunity to review your case in full, including the conversations you’ve referenced, and work towards a fair resolution.
Please could you respond to our email and get back in touch with us at your convenience, so we can look into this further for you.
You can also give us a call on 0330 100 7676. Our offices are open 8 AM - 8 PM, 7 days a week. We look forward to hearing from you
Regards
Thomas
GoHenry Supervisor
honestly it was good till they started…
honestly it was good till they started delaying the payments again it’s not good
April 21, 2026
Unprompted review
Reply from GoHenry
Hi Liv! We are sorry to hear that there has been disappointment regarding delayed bank transfers. With GoHenry, some of our users have bank details that can take up to 24 working hours to apply to the account, as a credit. As well as this, if a transfer exceeds our single transfer limit, we need to seek manual approval from our internal team, due to the fact that we are a pocket money service designed for children.
If you are looking to add funds to an account instantly, we do offer giftlinks, which are an instant way of adding funds into the GoHenry accounts, or the main parent account holder can complete a manual top-up via the app, which would also go through straight away! You can read more on giftlinks here: https://uk.community.gohenry.com/s/article/gb-How-do-Giftlinks-work 😊
Reply from GoHenry
Hi Josh! Thank you for your lovely review. We're happy to hear that GoHenry is working well for you and your family! - Naomi 😊
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