Going Reviews 827

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the prices and discounts they find, often saving hundreds or even thousands of dollars on flights. Many people mention that the deals on holidays are particularly good, allowing them to travel to destinations they previously thought were unaffordable. Reviewers appreciate how the service helps them explore the world and fulfill their travel dreams. However, some customers expressed dissatisfaction with the subscription process and the website. Issues included unexpected renewals and difficulties canceling memberships. Additionally, some users found the website to be unresponsive or experienced problems with dropdown menus. A few people also noted that while the service is excellent for economy flights, it doesn't always cater to those looking for premium economy or business class deals.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting significant savings on flights, sometimes... See more

Holidays

Clients share positive opinions on holidays, with many expressing that the service has enabled them to travel... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express satisfaction, highlighting... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site as diligent and helpful... See more

Discount

Customers consistently note positive experiences with discounts. Reviewers frequently receive notifications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a member of Going for a few years on the Premium tier. I've upgraded to Elite this year and can wholeheartedly say both memberships pay for themselves thousands of times over. Mistake fares,... See more

Company replied

Rated 5 out of 5 stars

There was some internal problems with the fact I didn’t remember I had an old registered email which made it that I had two accounts. It seemed like the correspondence actually had a caring personalit... See more

Company replied

Rated 5 out of 5 stars

I run the sales team at a SaaS company. Seeing another ethical company like Going.com being around was amazing. I had forgotten to cancel my renewal (as usual) - and without any hassle, or questio... See more

Company replied

Rated 5 out of 5 stars

I love Going. The way it’s changed my view on traveling has been life changing. As someone who wants to go everywhere, scouting the best deals with this service has gotten me to places I wouldn’t have... See more

Company replied


Company details

  1. Flights Search Site
  2. Airline
  3. Travel Aggregator

About Going

Written by the company

Going

Since 2015, Going has been on a mission to ensure no one has to overpay for flights.

Going is a travel service that sends amazing flight deals daily to more than 2 million travelers. Members save hundreds of dollars on airfare to destinations all over the globe.

The company does not take commission from airlines or travel agencies — the only goal is to find and send amazing flight deals directly to travelers’ inboxes.

Join Going for free and save hundreds on airfare.

“We just returned from Cape Town, South Africa, thanks to $600 roundtrip flights! Adopting the Going travel philosophy of prioritizing price first, rather than date/destination, has been a game-changer. With open minds and our Going subscription, we’ve been places we never thought possible.”

- Brianne & Chris V.

Here's how it works

  1. Find your airport.
    Choose US departure airports like your biggest airport, closest airport, and maybe even your parent’s.
  2. Watch the deals roll in
    Going keeps a close eye on airfare to over 900 destinations around the world. When the prices drop, you know.
  3. Then book it
    With flight details and booking links, all that’s left to do is say, “Let’s go!”

Join for free


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fun and Exciting!

I've been using Going for 5 years now, and it's always an exciting and great website. Even for experienced travelers, it's nice to get an email for a place that wasn't quite on your radar. I let them know I booked a deal, and got an email with a guide to the country I was visiting!

November 20, 2025
Going logo

Reply from Going

Wow, 5 years with us, thank you for sticking around! We’re thrilled to hear our emails and guides add a little extra excitement to your travels. Happy adventures! ✈️

The Going Team

Rated 5 out of 5 stars

There was some internal problems with…

There was some internal problems with the fact I didn’t remember I had an old registered email which made it that I had two accounts. It seemed like the correspondence actually had a caring personality versus the generic response. I didn’t have to get angry thank god. The whole experience was like taking a deep breath. I’m excited to delve into the site.

November 20, 2025
Going logo

Reply from Going

Thank you so much for your kind words! We’re glad we could make the experience smooth and welcoming, and we hope you enjoy exploring the site! 💚️

The Going Team

Rated 5 out of 5 stars

Get tips and great deals!

I've subscribed to Going forward several years now and use it first for trip planning. I highly recommend using it for planning your travels, both at home and abroad.

November 6, 2025
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Reply from Going

Thank you so much for your kind words and for being a loyal member! We’re so glad Going makes your travel planning a breeze. ✈️😊

The Going Team

Rated 5 out of 5 stars

excellent customer service

When I had a question I couldn't figure out for myself, they went "above and beyond" to get me the information I needed and even fixed the problem for me!

November 8, 2025
Going logo

Reply from Going

Thank you so much for your kind words! We're thrilled we could help and really appreciate your support 💚️

The Going Team

Rated 3 out of 5 stars

Places that you want to go and the timing are not always lined up.

I see a lot of good deals but they are usually the places that I am not planning to go or the timing is wrong. Even setting up a watchlist doesn't help because I am usually looking for Premium Economy or Business Class deals.

November 1, 2025
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Reply from Going

Thanks for the feedback! We appreciate you sharing this and will keep your preferences in mind.

The Going Team

Rated 5 out of 5 stars

Best Finds for Flights with Going!!

Have been getting Going’s emails for a good bit now and when I see these stellar deals to places on my bucket list, like St. Maarten, I can’t pass it up. So excited to visit this beautiful island!! Thanks Going for finding great prices on flights so I can explore the world.

November 7, 2025
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Reply from Going

We’re thrilled to hear you’re excited! Enjoy St. Maarten and happy travels! Thank you for being part of the Going community 💚️

The Going Team

Rated 5 out of 5 stars

Great customer support

I've been on the Going mailing list for many years, way back when it was still known as Scott's cheap flights. Often they had great deals, and were super helpful with with emails with traveling tips. Unfortunately, for a while now they have only US airports to travel from, and I don't reside there any more - so when I accidentally purchased their premium account, I contacted them and they were super expedient in refunding me. Probably the fastest customer service I ever encountered.
I'd totally recommend them, especially if you're based in the US.

November 4, 2025
Going logo

Reply from Going

Thanks so much for your kind words! We’re glad we could help quickly and appreciate your recommendation. Safe travels!

The Going Team

Rated 5 out of 5 stars

World traveler

I have been fortunate to travel the world and I find this site to be extremely helpful in my planning and execution of trips. I get daily tips on great flights all over the world. I don't think you would regret subscribing because I am glad I have.

October 30, 2025
Going logo

Reply from Going

Hi Penelope,

Thank you for taking the time to share this review with us. We're so happy to hear that  our service has helped you in planning your trips 🙂 . We look forward to finding and sending you many more fantastic deals for your future travels! 

The Going Team

Rated 3 out of 5 stars

Still testing out

While I like getting the alerts, I have not yet actually been able to use any of them to make flight reservations.
As a premium subscriber, I don't understand why I cannot see alerts for other than basic economy tickets, which I never use for flights of any length such as to Europe. Also, I would like more ability to filter alerts and to group alerts together to avoid multiple alerts.

October 25, 2025
Going logo

Reply from Going

Thank you for your feedback! We appreciate your suggestions on ticket types and alert filtering. We’re constantly working to improve our service and will take your input into account for future updates.

The Going Team

Rated 5 out of 5 stars

They published a "mistake" fare to…

They published a "mistake" fare to India which saved me 100's of $s. If a person is patient and has flexibilty, you'll be alerted to some great options to be had if you can decide quickly.
Even with not so much patience/flexibilty you'll be alerted to good bargains.

October 22, 2025
Going logo

Reply from Going

Thanks so much for your review! We're thrilled you were able to snag a great deal ✈️

The Going Team

Rated 5 out of 5 stars

awesome

You all are very helpful and respond quickly and very polite.

October 18, 2025
Going logo

Reply from Going

Thank you for your kind words! We’re glad our team could help and that you had a positive experience 💚️

The Going Team

Rated 5 out of 5 stars

There was a mistake with my billing…

There was a mistake with my billing payment. Going support corrected it very efficiently. Thank you !!

October 20, 2025
Going logo

Reply from Going

Hi there! Thanks for taking the time to leave us this message. We're glad to hear about your positive experience with our support team! Feel free to reach out to us if you ever have a question about your Going membership. 

The Going Team

Rated 2 out of 5 stars

I'm very happy to go accepted me to go…

I'm very happy to go accepted me to go to abroad

October 17, 2025
Going logo

Reply from Going

Thank you so much for taking the time to leave this review! We're so glad to hear you've been able to find international deals using our service. We noticed that you left a 2 star review, so if there's anything we can help you with, please feel free to reach out to our support team (support@going.com) and we'll be happy to assist! 😊️

The Going Team

Rated 5 out of 5 stars

We Just Wanna Go Somewhere

At a point in our lives when we want to travel a lot. Not sure where we want to go, and finding low fares somewhere we’d like to go soon is a nice thing. Had a trip planned already to Hawaii, and I bought the flights when a deal came through.

October 16, 2025
Going logo

Reply from Going

Hi David,

Thanks so much for taking the time to leave this review! We're glad to have you on board and thrilled to hear you've already been able to book that trip to Hawaii!

The Going Team

Rated 5 out of 5 stars

New Zealand for domestic flight points!

Great deal! Plenty of availability. Can’t wait to go to New Zealand! Thanks for alerting me to this deal Going!

October 9, 2025
Going logo

Reply from Going

So excited for your trip to New Zealand! Thanks for the kind words. We’re glad we could help you snag this deal! Happy travels ✈️

The Going Team

Rated 5 out of 5 stars

Quick Response!…

Quick response to my problem and solved satisfactorily!

October 4, 2025
Going logo

Reply from Going

Thanks so much for the review! We’re glad we could resolve your issue quickly!

The Going Team

Rated 5 out of 5 stars

Cstomer service

I got a response right away from Customer service regarding a question. Getting a reply right away was huge!

October 3, 2025
Going logo

Reply from Going

Thank you so much for your feedback! We're thrilled our team could help you quickly 💚️

The Going Team

Rated 1 out of 5 stars

SCF was way better

SCF was way better (took several trips across the globe with their deals) this site is a joke tbh.

September 26, 2025
Unprompted review
Going logo

Reply from Going

Sorry to hear you’ve been disappointed! We are always working to improve and would love to learn more. Please reach out to support@going.com so we can help.

The Going Team

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