I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service h... See more
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Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Super-fast broadband - Excellent customer service
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, United Kingdom
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Replied to 87% of negative reviews
Typically replies within 1 week
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My experience with Go Internet has been really good so far from the initial call to get set up to the installation from the friendly & efficient engineer (apologies to him for my puppy who kept climbing all over him) Great coverage throughout my place. Would definitely recommend.
Great to speak to a person straight away. Sam and Ashley will give you the best help possible and will always try and find a quick solution for you. Excellent experience so far with Go Internet.

Reply from Go Internet
The two workers were polite, friendly and did the work efficiently. Many thanks and I would recommend you to others

Reply from Go Internet
Waited home all-day on install date no service or phone call l phoned at 1600 hrs and told my lnstall would take place two days later. l was told my monthly rate was £30 per month but am being billed £32 per month. Regards

Reply from Go Internet
There was an issue with my internet connection (a technical issue with BT). Ashley spent half an hour on the phone with me trying to get my router up and running, which eventually he did - it was an example of fantastic customer service and I'm pleased I chose Go Internet.

Reply from Go Internet
Great service staff very helpful and patient.
Smi ternet seems to be fine so far

Reply from Go Internet
Your customer service is quick and efficient, explaining in an easy manner what is required
Your engineer turned up at the specified time and proceeded to install the equipment in a timely manner
He went on to explain how to use said equipment and helped to fully set up other items

Reply from Go Internet
Excellent service!
The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I wanted it. He checked everything was working and even offered to get rid of our old copper connection.
Now we have very high speed internet at last as our existing 5Mbps was getting really unusable.

Reply from Go Internet
Internet seems to be working well however we cannot get a television working yet.

Reply from Go Internet
Decent customer service at the start until we had to deal with potentially moving house.
Back and forth emails with customer support with no solution just patronising emails where they speak to you like a child.
Our hands on experience with the “managing director” was appalling, very rude individual with no care for his customers at all.
They would rather see you financially struggle than give an adequate solution.
We have had no end of problems with the OFNL service they provide. We could not play any online PlayStation games instead I used my mobile hotspot which gave better speeds anyway.
Absolutely could not be convinced to sign on with go internet again

Reply from Go Internet
The engineer did a great job in the pouring rain, installing the dish. The result is internet speed of 38 versus less than 2 that we had previously through Openreach telephone line!

Reply from Go Internet
customers servies was great and very helpful

Reply from Go Internet

Reply from Go Internet
Amazing service. Ordered a few days before, set the date and they turned up first thing, quickly fitted it with no fuss or mess and I have 40mb internet in the chalet and can ‘work from home from home’ now! Would definitely recommend

Reply from Go Internet
So nice to deal with a company where you can speak to a person with a name and then call back and ask to speak again to them.
Good service, a small bump on the way was rectified in about an hour.

Reply from Go Internet
Sam made the switchover quick and easy couldn’t recommend more highly!

Reply from Go Internet
Very easy to deal with and contact. Polite knowledgeable staff. Only issue was some technical oversight at their end which meant my router wouldn’t connect when first plugged in, so had to call them but they fixed it over the phone within 15 mins. So far, so good.

Reply from Go Internet
I had to phone 3 times & repeat the process of ordering. However, once they started the process after the 3rd phone call,the service was amazingly quick, friendly,& my daughter was gutted that she missed the handsome young man who installed my WiFi! He was also very knowledgeable ,& the job was finished with no hassle & very quickly & quietly.
Thank you all so much!!

Reply from Go Internet
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