I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful and friendly also easy to get through. Equipment arrived in good time made more complicated because of house move. Relatively easy to set up help available if needed. So far fast speeds a... See more
Company replied
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised a... See more
The service I have received is excellent. It is wonderful to get through to someone on the phone that can rectify your issue whilst on the phone. A truly wonderful experience. This company know h... See more
Company replied
Company details
Written by the company
Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Fast and fuss free broadband!
Super-fast broadband - Excellent customer service
Our call centre is and will always be based in the UK. We are truly fanatical about delivering the best customer experience.
Contact info
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, United Kingdom
- 01983770000
- sales@gointernet.co.uk
- gointernet.co.uk
4.2
Great
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Easy and problem free installation
September 4, 2023
Reply from Go Internet
Thanks for taking the time to leave us a review Jacky. We're very pleased that your installation was easy and problem free.
Kind Regards,
Go Internet.
Reply from Go Internet
Hello Peter,
Welcome aboard, thanks for choosing Go Internet. We're very pleased you our service is meeting your expectations.
Kind regards,
Go Internet.
Great service and very prompt…
Great service and very prompt installation, many thanks 😊
August 17, 2023
Reply from Go Internet
Hey, thanks for choosing Go Internet - really please we could you get you connected nice and quickly.
Kind Regards, Go Internet.
Reply from Go Internet
Hi There,
Thanks for reviewing is. We're really pleased our team were able to help and met your expectations.
Kind Regards, Go Internet.
Efficient and friendly
Efficient and friendly. Would recommend. Very easy set up, and the man explained everything to us.
July 24, 2023
Reply from Go Internet
Hi Paula,
Thanks very much for taking the time to review us. We're delighted to have you onboard.
Kind Regards, Go Internet.
New to this company
New to this company. Easy to join and been trouble free. I had one issue connecting the router and gave them a call. They fixed my error within seconds back up and running
Excellent service
July 26, 2023
Reply from Go Internet
Hey Paul, thanks for choosing Go Internet. Delighed to hear the support team were on their A-Game.
Kind Regards, Go Internet.
Great service
Great service , and the young gentleman that fitted my go internet was very professional and helpful
July 12, 2023
Reply from Go Internet
Hey Sioban, Thanks very much for taking the time to review us and and thanks for choosing Go Internet.
Great service from the start.
Great customer service from day one! Installation was end of April and even though I wasn't at home, the engineer contacted me by phone to discuss where I wanted the router and was polite, courteous and professional at all times. I had purchased a new SKY GLASS TV so was a little anxious about if it would work but I needn't have worried as connection to the broadband was immediate and very simple and the speeds are excellent with no buffering so I am very happy. Another small yet, I think, great addition is the use of 'actual (albeit not easily guessed) words' for the router password and not loads of numbers, letters and characters which you can never remember.
July 12, 2023
Unprompted review
Reply from Go Internet
Hey there, thanks for taking the time to review our service. We're delighted to know it is meeting your needs.
Kind Regards, Go Internet.
Fast and reliable company
The installers come on time, done the job quickly and tidy and the broadband works perfect! Very happy
July 10, 2023
Reply from Go Internet
Thanks for your feedback, we're delighed to hear you're happy with our service.
Kind Regards, Go Internet.
Took quite a while to respond to…
Took quite a while to respond to installation requests. The cable installation was not great - straight over roof tiles, conspicuous and not secured. The internet reception has been sketchy and unstable since installation and non-existent on one our our sky boxes.
June 11, 2023
Reply from Go Internet
Hi Richard,
We're sorry you don't feel the service is upto scratch. The team will be in touch you shortly to resolve any issues with the service and installation.
Kind Regards, Go Internet.
Tristan(?) Was very efficient and…
Tristan(?) Was very efficient and answered any questions I asked .He. Was also very tidy and pleasant.
July 9, 2023
Reply from Go Internet
Thank you for your kind works. we think Tristan is great too.
Kind Regards, Go Internet.
Excellent service..highly recommend
Excellent service... Read emails promptly and answered immediately... engineer arrived polite and professional and on time and resolved problem quickly
July 4, 2023
Unprompted review
Reply from Go Internet
Thank you very much for your kind words, we're pleased to hear that our engineers are doing a great job.
Great rural broadband solution
I use Go Internet's wireless Internet offering for my rural office, where the speeds offered by traditional copper lines are poor.
Go Internet's technology allows me to base my office in the beautiful countryside whilst still enjoying a fast and reliable Internet service - for a reasonable price.
The team are always friendly and quick to resolve any queries or issues we may have.
June 29, 2023
Unprompted review
Reply from Go Internet
Thanks for taking the time to leave us a review. We're pleased to read that our service enables you to work effectively in a rural location.
Great
New customer, I am still checking, for the last 5 hours that the internet has been connected. It’s been working.
That’s a good sign.
June 25, 2023
Reply from Go Internet
Great stuff, thanks for choosing Go Internet. Of course our friendly team are always on hand to help if you need us.
These guys are amazing
These guys are amazing! All fine quickly and easily with no trouble or delay! Thank you!
June 8, 2023
Unprompted review
Reply from Go Internet
Hi Megan, thanks for the lovely review.
Team went to great trouble to cut down…
Team went to great trouble to cut down a branch that was in the way.
Polite and efficient service
June 13, 2023
Reply from Go Internet
Hey John, Thanks for choosing Go Internet, we're pleased you're enjoying our service.
The company promised they would get me…
The company promised they would get me up and running as I have had problems and they got me up and running thankyou Ashley
May 9, 2023
Reply from Go Internet
Thanks for the great review Angela
Very friendly and helpful
Very friendly and helpful. Cannot fault the service. Excellent.
April 25, 2023
Reply from Go Internet
Hey Anita, thanks for the great review.
Customer service was excellent…
Customer service was excellent throughout onboarding and speeds are very quick. Would highly recommend.
April 24, 2023
Reply from Go Internet
Thanks for taking the time to review us Alexandria.
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