The internet service itself is great - very reliable, and the guy who did my installation was awesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-... See more
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I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... See more
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... See more
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
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Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
754 reviews
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I had a very pleasant experience with…
I had a very pleasant experience with my technician I have had him before he is very professional and knows his job very well and knew exactly what to do and I love my kinetic I don't have no problems with it dropping and whenever it does drop on my Wi-Fi it's only out for maybe an hour or less as to with Spectrum they are always out at least 3 hours I highly recommend kinetic to anybody they are the greatest!!!!
November 11, 2025
Reply from Gokinetic
It's great to hear that when issues arise with your service, they're corrected quickly, Edwin, and we can't wait to tell your tech that they left such a fantastic impression! We're always here if you ever have questions or concerns, and we hope that you'll consider giving us a follow @gokineticfiber on any of our social channels to stay connected with us!
The Staff was very helpful In helping…
The Staff was very helpful In helping me pay on my account
February 9, 2026
Reply from Gokinetic
Woohoo! So happy to hear that the crew helped you out, Allen, and we can't wait to let them know that they did outstanding work. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
The technician did an excellent job
The technician did an excellent job. The service was installed on time and he explained the service and its components well. The ongoing 300 Mbps service is not as reliable as expected. Many times the actual throughput is less that the old 25 Mbps DSL service we had before the fiber was installed.
December 15, 2025
Reply from Gokinetic
Thanks for letting us know that your tech gave you such an excellent appointment, Steve, and know that we appreciate the feedback, as it helps shape the future of our customer support. Should you have concerns, the best way to reach us is by sending us a direct message on social @gokineticfiber — we can work with you to help optimize your current connection.
Very good customer service.
The customer service is friendly and professional. The serviceman we have had out a couple of times is very good and makes absolutely sure everything is working correctly before he leaves.
January 16, 2026
Reply from Gokinetic
We love to hear it, Cathy, and we'll be sure to let your tech know that his hard work didn't go unnoticed. Know that we're always here if you ever have questions or concerns, and feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Each person I talked to was polite and…
Each person I talked to was polite and did everything they could to answer my concerns.
February 10, 2026
Reply from Gokinetic
Love hearing about this awesome teamwork, and we really appreciate you taking the time to share your feedback, Dennis! We'll be sure to share the compliment with the crew, and we hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Did not solve problem
Did not solve problem. Pushed me off to a different department.
February 10, 2026
Reply from Gokinetic
HI Donald! I'm sorry that you're still experiencing any issues with your service. Please reach out to me at uniticanhelp@uniti.com if you still need assistance. Thanks! <Maggie
Honestly,nothing hidden,promise is…
Honestly,nothing hidden,promise is promise,thank you for all things you do did for me.👍👍😁😁
February 2, 2026
Reply from Gokinetic
Aww! This review makes our day, DrAgan, as nothing makes us happier than knowing that our customers are enjoying their time with us! Thanks for stopping by, and please don't hesitate to reach out should you ever need our support again. We hope that you'll keep up with us on Facebook and Instagram @gokineticfiber
I haven't had an outage since getting…
I haven't had an outage since getting it and down loads are really quick
February 10, 2026
Reply from Gokinetic
Great to hear that your service is running smoothly and dependably, Mark, and we really appreciate you taking the time to drop your feedback! Know that we're always here if you ever need us, and feel free to stay connected by giving us a follow on social @gokineticfiber
They came like they said.
They came like they said. They were very polite and careful.
December 10, 2025
Reply from Gokinetic
It makes our day to hear that our techs left you impressed with their manners and professionalism, Judy, and we really appreciate you taking the time to share your feedback with us! Please feel free to reach out should you ever need us again, and stay connected and share more about your experience by giving us a follow on social @gokineticfiber
All the expectations for service
All the expectations for service, support, and availability of my internet service have been exceeded.
February 10, 2026
Reply from Gokinetic
Thanks for letting us know that we've met your expectations, Jim, and know that we'll always strive to give you consistently awesome service 😁 We really appreciate you taking the time to share your feedback, and we hope that you'll stay up to date with us on our socials @gokineticfiber
The customer service was excellent
The customer service was excellent. She went above and beyond to help me get the best plan and price.
January 22, 2026
Reply from Gokinetic
Woohoo! We're happy to help find the plan that's right for you 💚 Let us know how you're loving your service by giving us a follow and tagging us @gokineticfiber on any of our social media channels!
Spell my last name RIGHT ITS PULLUM!!!!
February 9, 2026
Reply from Gokinetic
Hi Glenda, I am showing we have it spelled correctly on your account. <Maggie
Contacted a tech
Contacted a tech, took care of the problem four hours later. Was very happy with their knowledge and quick response.
On a downer, I had a freaking terrible experience having to deal with your automated system to try and get a hold of a tech. All I wanted to do was talk to a person and I couldn’t get to them. You need to do something about that it is very stressed stressful.
January 29, 2026
Reply from Gokinetic
We're glad to get you taken care of, but we're sorry to hear you had some trouble getting assistance. If you're ever having trouble reaching us, please feel free to send a DM our way on social media, or you can get ahold of us via email as well: wincanhelp@windstream.com
I was told my new bill would be $25.00…
I was told my new bill would be $25.00 and I was billed double that. Also, where is the box to return the Hopper ?
February 6, 2026
Reply from Gokinetic
HI Mary! I've located the issue and made that correction. I'm not sure on the Hopper return, normally Dish will send out a return package for the return of their equipment. <Maggie
A little disappointed
Downloads are slower than Spectrum and in just a few weeks there have been 3 interuptions. The only thing better is the cost.
February 9, 2026
Reply from Gokinetic
Hi Terry! I’m sorry for the slower download speeds and the three interruptions you’ve experienced—reliability and performance matter, even when the cost is better, and I want to fix this. Please email me at uniticanhelp@uniti.com with your full name and account information, and use “Trust Pilot Review” as the subject so I can locate your message quickly. I’ll review your service, check for any recent outages, and make sure your plan, equipment, and signal are optimized to improve speed and stability. <Maggie
We’ve had no issues at all
We’ve had no issues at all, everything handled quick and professionally and cut our bill in 1/3. Turns out we didn’t need the huge package another company told us we did, love this!!
February 10, 2026
Reply from Gokinetic
We're glad we were the right fit for you 🤗 Appreciate you being a customer with us! If you ever need our team again, just reach out on one of our social platforms @gokineticfiber
Reply from Gokinetic
We love a smooth fix 😌 Appreciate you sharing this with us, Shannon! Be sure to stay connected by giving our socials a follow @gokineticfiber
The retention customer service…
The retention customer service department in the USA is the best, most helpful and friendly and the only reason I’m still with kinetic. The outsourced people in third world countries are horrible and you almost lost my business. Stick with the USA employees.
February 2, 2026
Reply from Gokinetic
Thank you so much for the shoutout to our support staff! Glad they could get you the help you need. Don't hesitate to DM us on social @gokineticfiber if you ever need them again 💚
No issues and customer service has been…
No issues and customer service has been great
February 2, 2026
Reply from Gokinetic
Love to hear it! Our support team is always here for you if you need them again 💚 Just reach out on any of our social channels @gokineticfiber
Overall good service
Overall good service. For the installation to be done in freezing conditions was going above and beyond. I really appreciate the service.
January 31, 2026
Reply from Gokinetic
Well we appreciate you 🫶 Our team is always here to get the job done. Stay connected with all of us at Kinetic by following our socials @gokineticfiber
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