The internet service itself is great - very reliable, and the guy who did my installation was awesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... See more
Company replied
For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... See more
Company replied
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
Company replied
Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
754 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m so happy with Kinetic
I’m so happy with Kinetic. It was a bit stressful to have to have new lines placed. It went smoothly. The staff was really nice answering all of my questions :). I am now enjoying great service - yeah!!! Thanks for being out there for me to get.
January 5, 2026
Reply from Gokinetic
Love to hear you're enjoying your service, Diane — that's exactly what we strive for! Please let us know if there's anything we can do for you by reaching us on our socials @gokineticfiber 💚
Reply from Gokinetic
Love to see it, Brittney! So glad we could get everything done seamlessly. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber!
Repair of wifi.
My technician was wonderful and extremely knowledgeable. The speed in getting the new cable buried was awesome. A very good experience!
January 28, 2026
Reply from Gokinetic
Thanks for taking the time to share this, Cathy! So glad to hear everything went smoothly. Don't hesitate to send us a message on our socials @gokineticfiber if you ever need anything.
She listened to my situation and helped…
She listened to my situation and helped me with a clear solution.
February 1, 2026
Reply from Gokinetic
We love to hear it! If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Had to call and end credit for no phone service
Not great credit was to be done this payment have to wait u til next bill.
February 9, 2026
Reply from Gokinetic
Hi Sharon, we'd love to look into this more and see what billing concerns we can help with. Just reach out to us via email at wincanhelp@windstream.com, and our support team will gladly assist you further.
They charge me what most of my friends…
They charge me what most of my friends pay for fiber internet. They have told me they were bringing fiber to my area for 15 years and have yet to do so. In order to do most things I have to ensure only one thing is turned on and connected or I have terrible speeds. Charging an arm and a leg for 25m/s and 1mb upload.
THIS INTERNET IS HORRIBLE AND ITS TOO BAD THEY ARE THE ONLY OPTION IN THE AREA. I would not use them if I had a choice.
February 10, 2026
Unprompted review
Reply from Gokinetic
Hello! I’m sorry for the frustration with your speeds and pricing, and for the disappointment around fiber not reaching your area yet—I understand how difficult it is to manage everyday tasks when you have to limit connected devices, especially with 25 Mbps down and 1 Mbps up. I want to review your account, check the network conditions in your area, and see what we can do right now to improve performance and value while keeping you informed about any upgrade timelines. Please email me at uniticanhelp@uniti.com with your full name and account information, and use “Trust Pilot Review” as the subject so I can locate your message quickly. I’ll investigate and follow up with specific next steps. <Maggie
The tech was good
The tech was good, friendly and helpful. He said he would have replacement equipment ordered for me. Waiting on this is what kept me from giving 5 stars.
February 10, 2026
Reply from Gokinetic
We appreciate the review and feedback, Ed. We're always working to keep things speedy around here. If you ever need any help from our team in the future, don't hesitate to reach out on social @gokineticfiber 💚
She understood my issue
She understood my issue. I hope that it is truely fixed this time. I have called 3 months in a row trying to get the issue resolved.
February 9, 2026
Reply from Gokinetic
We hope so too 🙏 We definitely want to make sure you're getting proper help, so if things still aren't fixed, send us a DM on either Instagram or Facebook @gokineticfiber so we can escalate the issue.
Reply from Gokinetic
Thanks for the love, Deborah 🫶 Stay connected with all of us by following us on social @gokineticfiber
Quick repair
I was having repairs done around my house, the wifi was accidentally cut. I called and the repair was done the next day.. I think it was even a holiday week. Very impressed
November 25, 2025
Reply from Gokinetic
We're always here to keep you connected 🤝 If you run into anything like that again, just reach out on one of our social platforms @gokineticfiber
I was surprised that Kinetic uses a…
I was surprised that Kinetic uses a bait and switch technique. The sales rep walked thru our neighborhood with a nifty sign up and get $50 gift card. He said just activate and you will see the card. 😆 BO card and to that WT Heck
December 9, 2025
Reply from Gokinetic
Hello! Once your account reaches 90 days and is paid up to date, the rebate offer is sent to your email used to sign up. <Maggie
Hook up went well
Hook up went well ! Also seems to be working well , able to streaming a lot of shows. Thanks!
February 10, 2026
Reply from Gokinetic
Absolutely love hearing that! We're here for all of your binge-watch sessions 🍿 Be sure to stay connected with us by giving our socials a follow @gokineticfiber
What I need we’re done 100 percent.
February 10, 2026
Reply from Gokinetic
Glad it was a job well done 👏 If you ever need us again, be sure to reach out on one of our social channels @gokineticfiber
Very polite and understanding the…
Very polite and understanding the situation and had a quick decision
December 31, 2025
Reply from Gokinetic
Sounds like the team was on top of it 👏 Just what we want to hear! Be sure to give us a follow on our socials @gokineticfiber
Reply from Gokinetic
We love a smooth experience! Appreciate you leaving us a review 💚 Stay up-to-date with all things Kinetic by following us on social @gokineticfiber
So far you’re doing what you said
So far you’re doing what you said, service is very good
August 20, 2025
Reply from Gokinetic
Glad things have been going well! If that ever changes, DM us on Instagram or Facebook @gokineticfiber so we can get you the help you need.
Reply from Gokinetic
Just what we like to hear 🤩 If that ever changes, we're just a DM away on social @gokineticfiber
Reply from Gokinetic
It's great to hear that your concerns were handled so efficiently, Frank, and we hope that you'll always feel free to give us a ring if you need us again. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Reply from Gokinetic
It's wonderful to hear that your connection stayed stable during such inclement weather, Lena, and we appreciate you taking the time to leave your feedback. Know that we're always here rain or shine if you ever need us, and we hope that you'll feel free to follow us on social @gokineticfiber
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.