The internet service itself is great - very reliable, and the guy who did my installation was awesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-... See more
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I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... See more
Company replied
For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... See more
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
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Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
754 reviews
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Customer ramps were very helpful and…
Customer ramps were very helpful and courteous!!!
February 12, 2026
Reply from Gokinetic
So great to hear that we were able to get you the help you need! Don't hesitate to reach out on any of our social platforms, @gokineticfiber, if you need us again.
Super service
It just there we you need them. Up time on fiber high 99+. Very happy and great value.
February 16, 2026
Reply from Gokinetic
Love to hear the satisfaction! Glad we got you on some solid speeds 🙌 Be sure to stay up-to-date with all of us on social by following us @gokineticfiber
Reply from Gokinetic
Hey Billy, glad our support team was on it! If you ever need help from them again, be sure to send us a DM on Instagram or Facebook @gokineticfiber
Just all-around company to do business with.
Kinetic was at my house to install fiber when they said they would. They made sure that everything was up and running, like my computer, TV and a couple of other things that had to be reset the passwords due to changing over too fiber. The tech that showed up was very nice and friendly. I would recommend Kinetic to anyone. Thanks for everything.
February 4, 2026
Reply from Gokinetic
Happy to hear our team made it an easy transition for you! We hope you enjoy this upgrade ⚡ Be sure to stay connected with all of us here at Kinetic on social @gokineticfiber
Good experience
The fiber optic cable underground was installed by two guys 12/31/2026, they did a great job. For some unexplained reason the in-home installation was cancelled. I called Kinetic, was able to reschedule. On 2/2/2026 Tyler called when on his way, he was proficient in his work installing the fiber optic equipment. We haven't had any problems with the service.
February 2, 2026
Reply from Gokinetic
Apologies for the delay, but glad you're all set up now 🙏 We hope things continue to run smoothly for you, but don't hesitate to reach out on social @gokineticfiber if you need us for any reason.
The technician was very knowledgeable…
The technician was very knowledgeable and courteous dealing with the situation and explained everything that he was doing. He also explained that eventually everything will be buried under ground.
February 14, 2026
Reply from Gokinetic
We always want to make sure you're connected with confidence 🙌 Let us know how you're loving your service by giving us a follow and tagging us @gokineticfiber on any of our social media channels!
Presently did not increase my bill
Presently did not increase my bill, thanks.
But, my current speed does not accommodate my needs & you require an increase to upgrade. I rely on SS for a living & can not justify an increase.
February 2, 2026
Reply from Gokinetic
HI Charles! Thank you for reaching out. I have checked into your service and was able to get your service upgraded without any additional cost. If you have any questions about this, please email me directly at uniticanhelp@uniti.com. Thanks! <Maggie
Reply from Gokinetic
Thanks for the review, Debbie! Always love hearing that 🙌 Don't forget to follow us on social @gokineticfiber
Kenneth provided excellent service!
Kenneth was prompt in arriving, friendly and personable, and made the repair very quickly. I was very satisfied with the service provided!
February 2, 2026
Reply from Gokinetic
We're happy to hear Kenneth was able to get everything sorted out 🙌 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Poor record keeping
Last month I got notification that my credit card was out of date I called kinetic talked to a live individual they updated my record and for an entire month I kept on getting notifications that my credit card was out of date I ended up recalling back and giving my number again I hope this doesn't affect my service
January 20, 2026
Reply from Gokinetic
Hi Charles! I'd be happy to confirm the card we have on file if you'd like to email me directly. Email me at Uniticanhelp@uniti.com using the subject "trust pilot review" with the last four digits of the card number and I can check if it matches what we have on file. Thanks! <Maggie
Tech was awesome and very knowledgeable!
February 5, 2026
Reply from Gokinetic
We love to hear it! If you share your shoutout on social media, be sure to tag us @gokineticfiber so we don't miss it!
I have a HUGE billing issue with…
I have a HUGE billing issue with Windstream/Kinetic Business. In an area that MAKES you use this company. Been a customer 23 years which means nothing. Landline only two numbers and a fax ( yes, some still do that). Using old copper lines so extra charges of 63.00 until THEY change to fiber, but is that my fault they want to UPGRADE? No. We get nothing from them but LANDLINE phone. A bill that was 381 is now 500. Crap Company and if could change it would happen.
February 16, 2026
Unprompted review
Reply from Gokinetic
Hi Dottie! I’m sorry for the billing increase and charges tied to the copper lines—especially after 23 years as a customer in an area with limited options—and I appreciate you sharing the details. I want to review your account, the copper-related fees, and any available pricing or credit options while confirming what’s planned for fiber in your area so you’re not paying more than you should for landline service. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information so I can look into this immediately and work toward a clear, fair resolution. <Maggie
All the guys that came here to help me…
All the guys that came here to help me were wonderful. Very considerate and very understanding of my need to get Internet fixed. I am 75 years old and you don’t know how special it is to have a group of young men to come and help me like they did.
February 6, 2026
Reply from Gokinetic
This just made our day, Betty! Thanks for sharing this sweet experience with us. Please don't hesitate to send us a message on our socials @gokineticfiber if you ever need anything at all 💚
My bill went up when promised it would…
My bill went up when promised it would not, spoke with 2 people who were very nice and seemed to know what they were doing. I was told I would be given a discount but had to pay today to get the discount, but was assured my auto draft would not go through as scheduled at the higher price. Assured by 2 people all was fixed and good. Today I find that the auto did indeed go through as well as the discount, so I called because of a higher bill and get charged twice! when I called to get my money back, I was argued with, then sent to another person who said even though they could clearly see I was double billed, I needed to send proof that it went through my bank and then it would be up to 10 days to reverse the charge! Really it took you 1 day to pull the money why on earth does it take 10 days! SO unhappy with Kinetic should have switched to Verizon months ago like I wanted to. Don't fall for the "we can beat that price" they just go up randomly to get you back to the same high, ridiculous price as before!
February 13, 2026
Unprompted review
Reply from Gokinetic
HI Jacquelyn! I’m sorry for the double billing and the frustrating experience with the auto draft, the discount, and the refund process—especially after being assured it was fixed. I want to review your account, confirm the discount, correct any duplicate charge, and make sure your auto draft settings and pricing are clear and accurate going forward. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information so I can address this immediately and work toward a prompt refund and resolution. <Maggie
They came out right away and repaired…
They came out right away and repaired the downed line. They also called us to check that the service was working before they left.
February 2, 2026
Reply from Gokinetic
We hope our team left you feeling confident in your service with us. Just know we're a private message away on any of our social channels @gokineticfiber if you need us again 💚
the techs were very mannerley and new…
the techs were very mannerley and new their job
December 12, 2025
Reply from Gokinetic
Glad they were able to help! Don't hesitate to reach out on one of our social channels, @gokineticfiber, if you ever need them again.
Thank you for everything that I want…
Thank you for everything that I want and appreciated
February 11, 2026
Reply from Gokinetic
We're always here for you anytime you need us 💚 Never hesitate to reach out on social @gokineticfiber
Great customer service focus!
February 10, 2026
Reply from Gokinetic
Thank you for saying that, William. We love our support team 🥰 They're always here for you if you need them again. Just reach out on one of our social channels @gokineticfiber
techs help and are said they will call…
techs help and are said they will call back next day and so do but most won’t. Been trying for weeks to get computer fixed.
January 21, 2026
Reply from Gokinetic
Hello! I certainly apologize the issues were not resolved when speaking with internet support. Please email me at uniticanhelp@uniti.com if you still are unable use the internet and I can take a look. <Maggie
Lies
I was told nothing would change as far as my account besides the price. Speed wouldn’t change. Well the guy lied. Now my internet is slow when I’m only streaming ONE tv.
January 21, 2026
Reply from Gokinetic
HI Nick! Thank you for reaching out. I checked the recent order and there wasn't any changes made to your speed. If you still need assistance with your service, please email me at uniticanhelp@uniti.com. Thanks! <Maggie
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