deposits instant. cashouts 5 to 7 days. bonus terms in 3 places with 3 figures that do not match. documents wanted after the request rather than before... the slots are the only part behaving... See more
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just spent 20 minutes reading about "optimal slot strategy" like my brother in christ it is random pixels spinning on a screen
on a phone this is a deposit machine and not much else... no document upload, no spend export, no self exclusion, and a cashier that loses the form if you rotate the screen. the slots run beautifully... See more
that feeling when you try to do a quick $5 blackjack hand before bed and now it's 4:12 AM and you're calculating variance in your head... tragic
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so the wagering figure on the offer…
so the wagering figure on the offer said 30x, the account panel counted to 40x and the agent quoted 35x, and none of the 3 matched what ran on my £25 bonus, which was 40x
lost a round on Wolf Gold when the page…
lost a round on Wolf Gold when the page reloaded itself mid spin. the stake had gone, the balance was £2 down and the game history had no entry for that round at all afterwards.
the bonus panel does not fit the phone…
the bonus panel does not fit the phone screen, the progress bar is cut off on the right, and the figure is nowhere else in the app.
so how is anybody meant to track 40x?
no idea
on a phone this is a deposit machine…
on a phone this is a deposit machine and not much else... no document upload, no spend export, no self exclusion, and a cashier that loses the form if you rotate the screen. the slots run beautifully though
the pattern across 3 months is that…
the pattern across 3 months is that anything which takes money off you is instant and anything which returns it goes under review. i have the deposit and cashout dates written down and nobody disputes them.
so the tile said a £250,000 max win
so the tile said a £250,000 max win, the game info inside said £125,000, and chat said the tile was right
then the next agent said the game info was right
nobody will say which figure is real
the terms say verification may be…
the terms say verification may be required at any time. mine was required the exact moment i asked for £150, and never once across 4 months of deposits before that. why only then?
no document list before you request…
no document list before you request money. no KYC status while they check. no reason when they reject. no email when they pass it. the only way to know where a £65 withdrawal stands is to open a chat and ask, 3 times so far.
the wagering contribution table is…
the wagering contribution table is clear enough when you eventually find it, and thats the problem, because it lives three clicks in and nothing on the offer points you at it.
Katie said the payout had gone
Katie said the payout had gone, then Dan said it was still sat unapproved, then the account page said approved and paid, all inside one afternoon. who are you meant to believe when three of them see one screen?
four minutes to get into a live…
four minutes to get into a live blackjack seat, then the table closed with the shoe half played and dropped everybody back to the lobby. no message about why, and the hand i was in just vanished.
ticket #18427 has been open eleven days…
ticket #18427 has been open eleven days about a £130 payout that shows as sent on their side and has never arrived at the bank 😑 two agents, two different reference numbers on it so far, no answer.
tried to cancel a withdrawal on the…
tried to cancel a withdrawal on the phone and the confirm button hides behind the keyboard, couldnt reach it, ended up digging out the laptop to stop £40 going back into the balance
had half an hour before work and spent…
had half an hour before work and spent ten minutes of it waiting on a live blackjack seat that never came free, while the lobby kept telling me tables were available in that section
deposit limit set at £40
deposit limit set at £40. deposits blocked at £40.
good. then the cashier offered a £10 top up from the game screen and took it without touching the limit. so which number is the limit actually on?
counted them
counted them. the lobby claims over 900 games and the A to Z list shows 612, which does not match, and the rest look like duplicate tiles for the same titles under two names each.
right so the bonus was 100% up to £50
right so the bonus was 100% up to £50, i put in £50, got £35 of bonus back, asked why, and the answer was something vague about a maximum on that particular payment method.
the game i had played every week for…
the game i had played every week for months was pulled with no notice at all...
found out by opening the app and seeing the tile gone from favourites.
no email, nothing on the site, and chat just said providers change.
ticket 84019
ticket 84019, raised late on a sunday with the house finally quiet and time to write it out properly. 3 replies over 11 days, none saying which document was rejected or why, and the £130 cashout is still behind it.
the KYC email lands in spam every…
the KYC email lands in spam every single time, which they know because 2 agents have said as much... and nothing on the account page tells you a document has been asked for.
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