Rented a car from GOLDcar through VIPcars.com in London. When we arrived in Lanzarote to pick it up they tried to charge 196 euros for 5 days insurance - despite me already having taken out insura... See more
Goldcars
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rented a car through Goldcars (Allicante, Spain). Ordered the car online as a "Easter deal 40 % discount" for 100 Euro. When we had to pick up the car, new expenses kept coming: Child seat: 80 euro pe... See more
Long wait time on collection. Approx 50 minutes. Initially the woman that was dealing with my rental was very friendly but when I declined the full insurance PACKAGE, which was EXTORTIONATE, she tr... See more
Had to pay double insurance as they did not accept Visa debit card, even though I had pre-paid full insurance through rentalcars.com Paid extra charge 25 Euro, for administration of re-fuelling e... See more
Company details
Information provided by various external sources
Review/Reportaje del Costa Diadema de Costa Cruceros, por Alejandro Alonso – Tuvimos la oportunidad
Contact info
DO NOT USE GOLDCAR
DO NOT USE GOLDCAR - SCAM AND DONT REFUND MONEY.
WORST CAR SERVICE EVER
August 8, 2017
Unprompted review
Very bad car rental business
Very bad car rental business, you get a very reasonable price on the Internet, but when you are sitting in the car on the way out you are really angry.
We opted for the insurance from the website we used to book, as supposed to from Goldcars. Upon arrival we found out that they do not recognize that insurance and they wanted to charge my credit card EUR 1100 as a deposit. When I refused, they started saying that they would charge EUR 2200 if we did not pay for their insurance.
You pay extra for a diesel car (god knows why), EUR 9 extra per day for an additional driver, they charge EUR 126 for a full tank (for a Lancia Ypsilon)
So, when you are sitting in the car, it is more than likely that you will have paid double the amount for the car. Avoid theses crooks if at all possible
July 31, 2017
Unprompted review
Beware extra charges, it cost me an extra 200 pounds nearly the same amount as I paid to rental cars.com, even though I like to think I am experienced in the rental car business.
Had to pay double insurance as they did not accept Visa debit card, even though I had pre-paid full insurance through rentalcars.com
Paid extra charge 25 Euro, for administration of re-fuelling even though I returnered the car full.
Paid extra Daily charge for for the Extra service needed on a Diesel car (Never heard that one before).
When I contacted them was told that it is all in small text on the contract, but small text is very unclear.
So beware....
July 28, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.