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See what reviewers are saying

Rated 2 out of 5 stars

Have not recieved order. Cannot contact them, do not reply to emails, phone is switched off. Have not replied to Instagram message. Have had to get bank involved. Finally recieved package, though... See more

Company replied

Rated 5 out of 5 stars

I before had put a 1 star because I couldn’t get in contact with anyone at the store . But then I realized they are in California where all these horrible things are happening . Even through the crisi... See more

Company replied

Rated 5 out of 5 stars

Best pants out right now bought 1 pair for a client 48 hrs later on my 2nd purchase and patiently waiting to see what drops nextweek. Trust me the heat and diversity of these pants/ jeans dosent stop... See more

Rated 1 out of 5 stars

It is now July 17th and I have yet to hear anything despite me contacting them through email a few times. All I know is that my order had been placed but since then I have received nothing. It woul... See more

Company details

  1. Men's Clothing Store
  2. Jeans Shop
  3. Streetwear Store

Information provided by various external sources

Luxury Jeans Made In The U.S.A: Carrying on a 30 year old family business. GOLDEN continues to make the same quality denim it was raised on. -StayGolden


Contact info

3.4

Average

TrustScore 3.5 out of 5

99 reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Goldendenim 👎🏽

I regularly shop with brands and stores like Valabasas, MNML, CultureKings & FSFNYC, always had smooth experiences with fast shipping and solid customer service. I decided to try GoldenDenim to see how they compare, but the experience has been disappointing. I’ve waited far too long with no communication or movement. I’ve never left a negative review before, but this one earned it. Atp I’m over it they can keep it 👎🏽

December 29, 2025
Unprompted review
Rated 2 out of 5 stars

No communication

Have not recieved order.
Cannot contact them, do not reply to emails, phone is switched off.
Have not replied to Instagram message.
Have had to get bank involved.
Finally recieved package, though they never replied to my request, no updates on delivery, no apologies for poor customer service. All they have done is contact trust pilot for me to review my review, saying thst don't think it's relevant, well this is me reviewing my review

October 15, 2025
Unprompted review
GOLDEN logo

Reply from GOLDEN

Hi Simon,
Thank you for updating your review. Unfortunately, after a full investigation, we still cannot locate any order or communication from you. We are a US-based company and have not shipped to Great Britain in quite sometime, which suggests your experience was with a different business.

We only reached out to Trustpilot because your review does not correspond with any customer in our system, and we wanted to ensure it wasn’t an honest mix-up.

We’re glad you received your package from the seller you purchased from, and we wish you the best moving forward. Should you ever order from us in the future, we’re here and happy to help.

GOLDEN.

Rated 5 out of 5 stars

BEST CUSTOMER SERVICE EVER

I before had put a 1 star because I couldn’t get in contact with anyone at the store . But then I realized they are in California where all these horrible things are happening . Even through the crisis they contacted me as fast as they could about my order . They have the most respectful professional customer service I have ever experienced. Being a smaller business that runs off word of mouth has its perks becuase these guys treat you like family . I will definitely be shopping with them again & AGAIN .

June 27, 2025
Unprompted review
GOLDEN logo

Reply from GOLDEN

Thank you so much for the kind words and for taking the time to share your experience. We truly appreciate your patience and understanding, especially during such a challenging time. It means the world to us to know that our efforts made a positive impact. We look forward to serving you again soon, welcome to the family!

Rated 5 out of 5 stars

Omg! So love this website

Omg!
I have received my first ever order from this website.
I am already inlove with their tank dresses.
To be honest it’s absolutely good quality and so worth it.
If I can give 10 start I would.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality, unmatched styles

The items I recieved were amazing. I couldn't be happier with my order. I love the brand, & have been doing for years, & will continue to do so. Stay golden

December 1, 2024
Unprompted review
GOLDEN logo

Reply from GOLDEN

Thank you so much for the continued support — it truly means everything to us. We're glad you're loving your order and proud to have you rocking with us all these years. Stay GOLDEN.

Rated 5 out of 5 stars

Best jeans ever

Golden denim has always gone above and beyond with customer service. They even made me a code for a pair of jeans that weren’t on sale. I have purchased about 12 pairs of pants from them and they all have been amazing. I’ve never had any problems I would recommend them to anybody One of one Place to buy jeans I would recommend it to anybody

November 21, 2024
Unprompted review
GOLDEN logo

Reply from GOLDEN

Derrick, we seriously appreciate you, man. Thank you for rocking with us and for your loyalty over the years. It means a lot to hear that every pair has hit the mark. We're always here to take care of our day ones. Thank you for spreading the word and for being part of the GOLDEN family. 🙏

Rated 5 out of 5 stars

Professional

Guy, Abe, actually called me personally when I was worried about my order. Handled it professionally. Website could use more variety (items & prices), but the pants are great. I will shop again. 👍🏾💯

October 15, 2024
Unprompted review
GOLDEN logo

Reply from GOLDEN

MJ — thank you for the kind words and honest feedback. I’m glad we could help and that you’re happy with the pants! We’re actively working on expanding the site with more variety and pricing options, so your input means a lot. Appreciate you giving us a shot — can’t wait to have you back!

Rated 1 out of 5 stars

THIEVES

They are thieves Spent $125 on a pair of jeans on April 4th it's April 16th as of writing this and they never shipped them even baught the package protection. I tried contacting them for an update called numerous times just rang rang and rang than went to voice-mail. Tried the help chat gave them my order number and they just stopped responding. They seem to be ignoring me.

Update: They contacted me back to say the order was cancelled and that if I want to re order them I half to pay with PayPal took them 2 weeks to let me know the order was canceled customer service service is a joke!

April 3, 2024
Unprompted review
GOLDEN logo

Reply from GOLDEN

Hi,

We understand your frustration and apologize for any inconvenience. Your order was automatically flagged by our system due to a potential security concern, which is why it was placed on hold. As a brand that takes fraud prevention seriously — for the protection of both our customers and ourselves — we followed up by canceling the order and fully refunding the payment to the original method.

We did reach out to offer PayPal as a more secure payment option, and we’re still happy to help you complete your purchase that way if you're still interested.

We appreciate your patience and understanding as we work to ensure safe, secure shopping for all customers.

Thank you,
The GOLDEN Team

Rated 5 out of 5 stars

Most definitely five stars

Most definitely five stars I bought a tons of different jeans from ksubi to purple and honest all bs a side the quality lacks in those brands just after a few washes the colors either fade or the material loses its durability. Now with that being said with my Golden denims I don’t have any of those problems my jeans are durable never fade too fast and fit the best out of any jeans I own like I’ve said before these jeans are quality awesome designs and worth my money best part of it is they’re always delivered to me very fast they never lack I order them that week and they’re here on my porch within two days or 3 maximum super fast so stop lacking no what ifs and just get you a pair and you’ll see what I’m talking about you feel me!

September 21, 2023
Unprompted review
GOLDEN logo

Reply from GOLDEN

Michael — your review is 🔥 and we appreciate you big time! It means everything to hear that our quality stands out, especially compared to the bigger brands. We put a lot into making sure our jeans last, fit right, and show up FAST — so knowing you feel that on your end makes it all worth it. Thank you for the continued support and for spreading the word. You already know, we got you.

Rated 5 out of 5 stars

Best pants out right now bought 1 pair…

Best pants out right now bought 1 pair for a client 48 hrs later on my 2nd purchase and patiently waiting to see what drops nextweek. Trust me the heat and diversity of these pants/ jeans dosent stop with golden and customer service was beyond great if there's a problem someone will always respond thank you so much again. Keep going you will most definitely have our attention to see what's new weekly....

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

It was a great convenient experience

It was a great convenient experience. Curbside pick up was quick and easy, then I tried them on and needed a smaller size so I mailed them in and they sent the correct size I needed back to me, quicker than I expected. A1 customer service & the quality of the denim was immaculate I’ll definitely be purchasing more real soon. I have over 80 pairs of stacked & flared pants & to be completely honest the two pairs I just purchased are by far by favorite pants out of my whole collection! Thank you guys for making it so easy! & thanks for making such top quality stacks they fit amazing!

March 31, 2023
Unprompted review
GOLDEN logo

Reply from GOLDEN

Johnny! This made our day! We're hyped to hear everything went smooth for you, from curbside pick-up to the exchange. Knowing our jeans stand out in a collection of 80+ stacked and flared pairs? That’s the highest compliment we could ask for. Thank you for the love and support — we got more heat coming your way soon. Appreciate you big time!

Rated 5 out of 5 stars

Golden denim is the absolute best when…

Golden denim is the absolute best when it comes to the Quality,Fit,Style! I searched all over for the perfect pair of stacked jeans. Golden denim did not disappoint! And more importantly the customer service is remarkable. Absolutely the best! I can’t say enough good things about this company and the staff!

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

The “golden” child

Honestly the best jeans I’ve ever had from the designs and variety of color ways they have it all I felt very welcomed the staff is great and last but not least the communication they have with the clientele is spot on thanks for everything I cant wait for my next pair of “golden” jeans.

November 23, 2022
Unprompted review

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