We had a fabulous experience at the Milano original store. I have shoooed for golden goose for over one year and essentially bought a pair in Milan because of the kind attentive staff who made the sho... See more
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I once again used the rejuvenation at the cobblers of some old sneakers at your Chadstone store. Herman was marvellous in helping me pick the correct matches. I love this service as I feel I have new... See more
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What an exceptional store. The customer experience was next level. The team (the two gentlemen who helped me, specifically) were so attentive, helping me find an amazing design and shoe fit. The glass... See more
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it was such an amazing experience! I was buying my first pair, and everyone was so kind and helpful at the Miami design district. Unlike the houston location where i was not even greeted or assisted.... See more
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Company details
About Golden Goose
Written by the company
About Golden Goose
Golden Goose is a Next Gen global luxury company founded on a passion for all things that are “perfectly imperfect”, authentic and unique.
Born in 2000, it operates at the intersection of luxury, lifestyle and sportswear. It is specialized in the sourcing, design, and distribution of sneakers, some of which have become icons in the market, as well as apparel, bags, and other accessories. High quality, attention to detail and a "lived-in" look have become the distinctive features of Golden Goose.
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With the ambition of bringing Italy’s “hand-made tradition” to the world, the brand blends artisanal craftsmanship with “Made in Italy” manufacturing, creating products that combine Italian wearability with an urban vintage flavor. Today, Golden Goose, whose products resonate deeply with a new generation of luxury consumers, has a community of 2 million Dreamers. Golden Goose is present in the Americas, Europe, the Middle East and APAC, with more than 200 stores, and a strong online and wholesale distribution.
Contact info
Golden Goose Group S.p.A. HQ, Via Privata E.Marelli 10, 20139, Milan, Italy
- goldengoose.com
4.3
Excellent
2K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Great experience
Great experience, great customer service, great staff, Maggie at the melrose location she was amazing very friendly and helpful love my new shoes!!!!😍
July 3, 2026
Reply from Golden Goose
Dear Palig,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you had such a great experience and that the service provided by our team made your visit so enjoyable.
It is wonderful to hear that the friendliness, professionalism, and support you received contributed to making your purchase even more special.
Your kind words are truly appreciated and inspire us to continue creating memorable experiences for our customers.
We wish you a lovely day.
Best regards,
Golden Goose
so much attention to details
so much attention to details
Olivia is a great seller! and her manager was so nice too and caring
July 3, 2026
Reply from Golden Goose
Dear Alexandra,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you appreciated the attention to detail and the care shown by our team throughout your visit.
It is wonderful to hear that the professionalism, kindness, and dedication of our Sales Associates contributed to making your experience such a positive one.
Your kind words are truly appreciated and inspire us to continue delivering exceptional experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
All of the staff at the store were so…
All of the staff at the store were so friendly and so helpful! We were on a time crunch and they made sure to have my special add-ons complete in time for me. Just so nice.
June 26, 2026
Reply from Golden Goose
Dear Amy,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that our staff made you feel so welcome and provided you with such attentive service throughout your visit.
We are especially pleased to know that our team's dedication helped make your time with us enjoyable from beginning to end.
Your kind words are truly appreciated and inspire us to continue creating memorable experiences for our customers.
We wish you a lovely day.
Best regards,
Golden Goose
The customer service was unique and…
The customer service was unique and excellent, the young man that attended us was very knowledgeable and Karine was awesome, the Champaign was a nice touch!!!! 10 if 10
June 29, 2026
Reply from Golden Goose
Dear Kevin,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you enjoyed the service provided by our team and that their professionalism and expertise made your visit so memorable.
It is wonderful to hear that every aspect of your visit contributed to creating such a special experience for you. Your kind words are truly appreciated and motivate us to continue delivering exceptional experiences to our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
great service and kind staff.
great service and kind staff.
general note: The product is getting way too expensive.
June 29, 2026
Reply from Golden Goose
Dear Alexandra,
Thank you very much for taking the time to share your feedback with us.
We are delighted to know that you appreciated the service provided by our team and their kindness throughout your visit.
At the same time, we truly appreciate the observations you shared with us. Feedback such as yours is invaluable in helping us continuously improve the experience we offer our customers.
Thank you once again for your valuable comments. We hope to welcome you back soon and wish you a wonderful day.
Best regards,
Golden Goose
5 Star⭐️🤩
The worker was nice and theres alot of options to customize my own shoe and its my first golden goose which is 5 star :)
June 24, 2026
Reply from Golden Goose
Dear Customer,
Thank you very much for sharing your experience with us.
We are delighted to know that your first Golden Goose purchase was such a positive one and that you enjoyed the co-creation experience.
It is wonderful to hear that you appreciated the support provided by our team and the many customization options available to create a pair that reflects your personal style.
Your kind words mean a great deal to us, and we hope to welcome you again for another memorable experience.
We wish you a lovely day.
Best regards,
Golden Goose
Cassidy was incredibly helpful
Cassidy was incredibly helpful, knowledgeable and so fun! Her customer service was top notch from start to finish. The store was beautifully merchandised with a wide selection of products, it was a great overall experience. In a world of online shopping, this store and staff are treasures.
June 27, 2026
Reply from Golden Goose
Dear Lynn,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that your visit was such a positive one and that the support you received made your shopping experience enjoyable from start to finish.
It is wonderful to hear that you appreciated both the welcoming atmosphere of our Store and the attentive, knowledgeable service provided by our team.
Your kind words are truly appreciated and inspire us to continue creating memorable in-Store experiences for our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
We came in to buy 3 pairs of shoes
We came in to buy 3 pairs of shoes, 2 turned out great, and the one was picked up the day after with the customization not what we asked and missing after paying extra for painting and to have us all matching. After we saw that we asked for a full refund or to exchange and the first option was to paint over our 800€ shoes. Disappointing. After we argued for a resolution they agreed to exchange it out and did a half ass job and gave us the wrong size, and had an attitude with us. Wouldnt be shopping here again.
June 26, 2026
Reply from Golden Goose
Dear Connor,
Thank you for taking the time to share your feedback with us.
We are sincerely sorry to learn about the experience you described and regret that your visit did not meet your expectations. The situation you reported does not reflect the level of service and attention we strive to provide to our customers.
Should you wish to share any additional details regarding your experience, we invite you to contact our Customer Care team. Our agents will be glad to review the matter internally and further investigate what occurred.
Thank you again for bringing this to our attention. Feedback such as yours is invaluable in helping us improve the experience we offer our customers.
We hope to have the opportunity to regain your trust in the future and wish you a pleasant day.
Best regards,
Golden Goose
Very kind and prompt
June 25, 2026
Reply from Golden Goose
Dear Monica,
Thank you very much for sharing your feedback with us.
We are delighted to know that you appreciated the kindness and promptness of the assistance provided by our Customer Care team.
Providing attentive, efficient, and professional support is one of our top priorities, and we are pleased to hear that your experience reflected this commitment.
Your kind words are truly appreciated and motivate us to continue delivering the highest level of service to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
The people at Golden Goose in Athens…
The people at Golden Goose in Athens were super friendly. I went with my daughter and bought some for myself and some for her. We loved Xenia's service!
June 23, 2026
Reply from Golden Goose
Dear Tiago,
Thank you very much for sharing your experience with us.
We are delighted to know that you and your daughter enjoyed your visit and that the warm welcome from our team made your experience even more special.
It is wonderful to hear that you found the perfect pairs and that the service you received contributed to creating such a memorable moment together.
Your kind words are truly appreciated and motivate us to continue delivering exceptional experiences to our customers.
We wish you both a wonderful day.
Best regards,
Golden Goose
Very disappointed with Golden Goose
Very disappointed with Golden Goose. I own seven pairs, and every single pair develops the same problems. They squeak loudly when walking, which is both annoying and embarrassing, and the heel lining eventually tears at the back. This is clearly not wear-related damage and not part of the brand's distressed aesthetic.
Given the premium price point, I would expect far better quality and durability. A shoe that squeaks and falls apart in the same area across multiple pairs is simply not fit for purpose. I can no longer justify the cost when the quality is so consistently poor.
June 22, 2026
Unprompted review
Reply from Golden Goose
Dear Jil,
We appreciate you taking the time to bring your concerns to our attention and regret that your experience with our products did not meet your expectations.
The situation you described does not reflect the standards of quality and satisfaction we strive to offer our customers. Feedback such as yours is extremely valuable, as it helps us continue improving both our products and the overall experience we provide.
Unfortunately, we have not been able to identify your purchases based on the information available to us, which has prevented our Customer Care team from reviewing the matter in greater detail.
Should you wish to explore a possible solution to the inconvenience encountered, we kindly invite you to contact the original place of purchase, whose team will be able to assess the situation and, where possible, provide support or useful guidance regarding the concerns you described.
We hope to have the opportunity to regain your trust in the future and wish you a pleasant day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Nina,
Thank you very much for sharing your experience with us.
We are delighted to know that you appreciated the professionalism and courtesy of our team during your visit.
Providing a welcoming and attentive experience is at the heart of what we do, and we are pleased to hear that your time with us reflected this commitment.
Your kind words mean a great deal to us and motivate us to continue delivering exceptional service to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Omar,
Thank you very much for sharing your feedback with us.
We are delighted to know that you enjoyed your visit and appreciated the kindness and support provided by our team.
Creating a welcoming and enjoyable experience for our customers is always our goal, and we are pleased to hear that this was reflected during your time with us.
We truly appreciate your kind words and hope to welcome you again soon.
We wish you a wonderful day.
Best regards,
Golden Goose
Excellent service and creative support
Excellent service and creative support. Happy with my new GG!
June 21, 2026
Reply from Golden Goose
Dear Tessa,
Thank you very much for sharing your experience with us.
We are delighted to know that you enjoyed both the service and the support provided during your visit, and that your experience was such a positive one.
It is wonderful to hear that you are satisfied with your new Golden Goose sneakers and that our team contributed to making your purchase even more special.
Your kind words are greatly appreciated and motivate us to continue creating memorable experiences for our customers.
We wish you a lovely day.
Best regards,
Golden Goose
it was such an amazing experience
it was such an amazing experience! I was buying my first pair, and everyone was so kind and helpful at the Miami design district. Unlike the houston location where i was not even greeted or assisted. I am so happy I waited until visiting miami to purchase my first pair of shoes :)
June 22, 2026
Reply from Golden Goose
Dear Victoria,
Thank you very much for sharing your experience with us.
We are delighted to know that your first Golden Goose purchase was such a memorable one and that our team helped make your visit enjoyable from start to finish.
It is wonderful to hear that you felt welcomed, supported, and well assisted throughout your purchase journey, making your first pair even more special.
Your kind words are greatly appreciated and motivate us to continue creating exceptional experiences for our customers.
At the same time, we are sorry to learn that a previous experience did not meet the same standards of service. We truly appreciate you bringing this to our attention.
We wish you a wonderful day.
Best regards,
Golden Goose
The 2 women had great customer service…
The 2 women had great customer service however the guy cashing me out for my purchase was totally different. Customer service wasn’t great. Wasn’t patient either.
June 22, 2026
Reply from Golden Goose
Dear Rashi,
Thank you for taking the time to share your feedback with us.
While we are pleased to hear that part of your experience was positive, we are sorry to learn that the service you received did not consistently meet your expectations.
The situation you described does not reflect the level of care and attention we strive to provide to all our customers, and we regret any disappointment this may have caused.
Should you wish to share any additional details regarding your experience, we invite you to contact our Customer Care team. Our agents will be glad to review the matter internally and further investigate the situation.
Thank you again for bringing this to our attention. Feedback such as yours helps us continue improving the experience we offer our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
Milis was very helpful at the Emaar…
Milis was very helpful at the Emaar branch. She guided me throughout the process and made my purchasing experience smooth and enjoyable. I truly appreciated her professionalism and support.
June 21, 2026
Reply from Golden Goose
Dear Arman,
Thank you very much for sharing your experience with us.
We are delighted to know that the support you received during your visit helped make your purchasing journey smooth and enjoyable.
It is wonderful to hear that you felt well guided throughout the experience and that the professionalism and dedication of our team contributed to such a positive impression.
Your kind words are greatly appreciated and motivate us to continue offering exceptional service to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Amazing people and products
Maritina the girl that helped us create our own pair of GG was amazing and so nice!
June 21, 2026
Reply from Golden Goose
Dear Valia,
Thank you very much for sharing your experience with us.
We are delighted to know that you enjoyed your visit and that the support received during your co-creation experience made it even more special.
Creating unique and memorable moments for our customers is something we truly care about, and we are pleased to hear that your experience reflected this commitment.
Your kind words are greatly appreciated and motivate us to continue delivering exceptional experiences every day.
We wish you a wonderful day.
Best regards,
Golden Goose
A Truly Personal Shopping Experience
Miza was incredibly patient, attentive, and thorough throughout my shopping experience. She took the time to show me a wide range of sneaker styles and helped me narrow down my options before I tried on a few pairs.
As I was testing the different sneakers, she regularly checked in on the fit, size, and comfort, ensuring I found the right pair for my needs. Thanks to her guidance, I eventually found the pair that I absolutely loved.
Even though it was a busy evening in the store, Miza remained committed to helping me from start to finish. She stayed with me through the customisation process and personally handed over my completed shoes once everything was ready.
Her professionalism, patience, and excellent customer service made the entire experience enjoyable and memorable. She deserves a raise and bonus!
June 18, 2026
Reply from Golden Goose
Dear Jacinta,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you felt so well supported throughout your visit and that the assistance you received helped make your shopping experience both enjoyable and memorable.
It is wonderful to hear that the dedication, attentiveness, and professionalism shown during your purchase and co-creation journey contributed to finding the perfect pair for you.
Your kind words are truly appreciated and motivate us to continue delivering exceptional experiences to our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
We had the best experience
We had the best experience! Miko was very accommodating and went above and beyond for us!!
June 19, 2026
Reply from Golden Goose
Dear Mindy,
Thank you very much for sharing your experience with us.
We are delighted to know that your visit was such a positive one and that the support you received helped make it especially enjoyable.
Providing attentive and dedicated service is at the heart of what we do, and we are pleased to hear that your experience reflected this commitment.
Your kind words are truly appreciated and motivate us to continue creating memorable moments for our customers.
We wish you a lovely day.
Best regards,
Golden Goose
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