We had a fabulous experience at the Milano original store. I have shoooed for golden goose for over one year and essentially bought a pair in Milan because of the kind attentive staff who made the sho... See more
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I once again used the rejuvenation at the cobblers of some old sneakers at your Chadstone store. Herman was marvellous in helping me pick the correct matches. I love this service as I feel I have new... See more
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What an exceptional store. The customer experience was next level. The team (the two gentlemen who helped me, specifically) were so attentive, helping me find an amazing design and shoe fit. The glass... See more
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it was such an amazing experience! I was buying my first pair, and everyone was so kind and helpful at the Miami design district. Unlike the houston location where i was not even greeted or assisted.... See more
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Company details
About Golden Goose
Written by the company
About Golden Goose
Golden Goose is a Next Gen global luxury company founded on a passion for all things that are “perfectly imperfect”, authentic and unique.
Born in 2000, it operates at the intersection of luxury, lifestyle and sportswear. It is specialized in the sourcing, design, and distribution of sneakers, some of which have become icons in the market, as well as apparel, bags, and other accessories. High quality, attention to detail and a "lived-in" look have become the distinctive features of Golden Goose.
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With the ambition of bringing Italy’s “hand-made tradition” to the world, the brand blends artisanal craftsmanship with “Made in Italy” manufacturing, creating products that combine Italian wearability with an urban vintage flavor. Today, Golden Goose, whose products resonate deeply with a new generation of luxury consumers, has a community of 2 million Dreamers. Golden Goose is present in the Americas, Europe, the Middle East and APAC, with more than 200 stores, and a strong online and wholesale distribution.
Contact info
Golden Goose Group S.p.A. HQ, Via Privata E.Marelli 10, 20139, Milan, Italy
- goldengoose.com
4.3
Excellent
2K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Golden Goose
Dear Samar,
Thank you very much for sharing your feedback with us.
We are delighted to know that you found exactly what you were looking for and that our team was able to assist you throughout your visit.
Providing a smooth and enjoyable experience for our customers is always our goal, and we are pleased to hear that this was reflected during your time with us.
We truly appreciate your kind words and hope to welcome you again soon.
We wish you a wonderful day.
Best regards,
Golden Goose
Always
Always! Outstanding service at the San Francisco store! Thank you Kelly & Caesar!
June 17, 2026
Reply from Golden Goose
Dear Margo,
Thank you very much for taking the time to share your feedback with us.
We are delighted to know that your experience in one of our Stores was such a positive one and that the support provided by our team left such a great impression.
Delivering attentive, welcoming, and memorable service is always our goal, and we are pleased to hear that your visit reflected this commitment.
Your kind words are truly appreciated and encourage us to continue creating exceptional experiences for our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
The girls in the store were so kind
The girls in the store were so kind, helpful and patient as I selected the perfect shoe & customization of my very first pair of goldens! 😍
June 18, 2026
Reply from Golden Goose
Dear Ashley,
Thank you very much for sharing your experience with us.
We are delighted to know that your first Golden Goose purchase was such a special one and that our team helped make the experience enjoyable from start to finish.
It is wonderful to hear that you felt well supported throughout the selection and co-creation process, allowing you to create a pair that truly reflects your style.
Your kind words are greatly appreciated and motivate us to continue delivering memorable and personalized experiences to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Amazing stuff and experience
June 17, 2026
Reply from Golden Goose
Dear Mirjana,
Thank you very much for sharing your feedback with us.
We are delighted to know that your visit was such a positive one and that you enjoyed both the experience and the support provided by our team.
Creating memorable moments for our customers is at the heart of what we do, and it is always rewarding to hear when we have succeeded in doing so.
We truly appreciate your kind words and look forward to welcoming you again in the future. Have a wonderful day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Mingxiu,
Thank you very much for sharing your feedback with us.
We are delighted to know that you had a positive experience during your visit and that your time with us was enjoyable.
Comments like yours are always appreciated and encourage us to continue providing attentive service and memorable experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
I had very warm and qualified service…
I had very warm and qualified service from HK harbour city shop. Kalinda, Davis and Mike are all kind and super supportive!
June 17, 2026
Reply from Golden Goose
Dear Omar,
Thank you very much for taking the time to share your feedback with us.
We are delighted to know that your experience in one of our Stores was such a positive one and that you felt well supported throughout your visit.
Providing attentive, professional, and welcoming service is a priority for us, and we are pleased to hear that our team contributed to making your experience enjoyable and memorable.
Your kind words are truly appreciated and inspire us to continue delivering exceptional experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
The customer service was great
The customer service was great, the guy understood exactly what I was looking for
June 17, 2026
Reply from Golden Goose
Dear Maria Carolina,
Thank you very much for sharing your experience with us.
We are delighted to know that you enjoyed your visit and that the assistance provided by our team met your expectations.
It is wonderful to hear that you felt understood and well supported throughout your experience, making your visit both smooth and enjoyable.
Your kind words are greatly appreciated and motivate us to continue delivering attentive and personalized service to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Happy Customer!…
Was contacted by Andrew when he found out I was looking for a particular pair of sneakers that were unavailable locally.
Very helpful with shipping to make sure I received them before I went out of town.
June 13, 2026
Reply from Golden Goose
Dear Debra,
Thank you very much for sharing your experience with us.
We are delighted to know that our team provided attentive and dedicated support throughout your purchase journey and helped make your experience a positive one.
It is always our goal to offer thoughtful assistance and ensure that our customers feel well looked after every step of the way.
Your kind words are greatly appreciated and motivate us to continue delivering exceptional service and memorable experiences.
We wish you a wonderful day.
Best regards,
Golden Goose
Cool sales gal at store
Cool sales gal at store. Impressive ! The manager of store is also friendly. Good advice and of course, I’ll buy more shoes in future. Let me show my shoes and cool with it now
June 12, 2026
Reply from Golden Goose
Dear Bongkot,
Thank you very much for sharing your experience with us.
We are delighted to know that you enjoyed your visit and appreciated the assistance, friendliness, and support provided by our team.
It is wonderful to hear that your experience left such a positive impression and that you felt well guided throughout your purchase journey.
Your kind words are greatly appreciated and motivate us to continue creating memorable experiences for our customers.
We look forward to welcoming you again in the future, and wish you a lovely day.
Best regards,
Golden Goose
poor customer service
I received shoes that didn’t match the photo. After contacting customer service, it turned out that the shoes in the photo didn’t exist. The color of the laces and the logo on the tongue of the shoes didn’t match at all. I didn’t want to return the shoes since I couldn’t get the original shoes from the photo anyway. But I would have liked to receive that pair of laces or another pair of laces to compensate for this mistake. After a long back-and-forth, it turned out that I could only get the laces if I first bought something else on the site, but the laces are literally the cheapest item on the site, so I would have to spend at least 70 euros for my “free” laces. To be clear, Golden Goose hadn’t noticed their mistake, because it wasn’t until after I contacted them about the incorrect photos that the original photos were removed from the site. I received the useless customer service from Vlada.
May 27, 2026
Unprompted review
Reply from Golden Goose
Dear Tess,
Thank you for taking the time to share your experience with us.
We are sincerely sorry to learn about the disappointment caused by both your order and your subsequent interactions with our Customer Care team.
We would like to assure you that our agents did their best to investigate the situation and explore a solution that could meet your expectations.
Unfortunately, based on the outcome of those verifications, no alternative option was available other than offering a full refund for the order.
With regard to the gesture of goodwill you mentioned, we would like to clarify that the specific solution you requested was unfortunately not possible due to a technical limitation.
However, the proposal shared by our agents remains valid and can still be applied to a future purchase completed directly with the support of our Customer Care team.
While we regret that the outcome did not meet your expectations, we appreciate the time you took to bring your concerns to our attention.
We hope to have the opportunity to regain your trust in the future and wish you a pleasant day.
Best regards,
Golden Goose
Abigail and the other 2 salesmen were…
Abigail and the other 2 salesmen were amazing! The 3 of them made my purchase easy and efficient.
June 10, 2026
Reply from Golden Goose
Dear Judy,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that our team provided such attentive support and contributed to making your visit smooth and enjoyable.
It is always our goal to ensure that every customer feels welcomed and well assisted throughout their experience, and we are pleased to hear that this was the case during your purchase.
Your kind words are greatly appreciated and motivate us to continue offering exceptional service to our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Hernan,
Thank you very much for sharing your feedback with us.
We are delighted to know that you had a positive experience during your visit and that the service provided by our team met your expectations.
Comments like yours are truly rewarding and inspire us to continue delivering the level of care and attention our customers deserve.
We wish you a wonderful day.
Best regards,
Golden Goose
wonderful associates at the Scottsdale…
wonderful associates at the Scottsdale Fashion Square location
June 10, 2026
Reply from Golden Goose
Dear Christina,
Thank you very much for sharing your feedback with us.
We are delighted to know that your experience in one of our Stores was such a positive one and that you appreciated the support provided by our team.
Delivering attentive service and creating a welcoming environment for our customers are priorities for us, and we are pleased to hear that this was reflected during your visit.
Your kind words are greatly appreciated and motivate us to continue offering exceptional experiences every day.
We wish you a pleasant day.
Best regards,
Golden Goose
Enzo was so great he helped us so…
Enzo was so great he helped us so much.he has a smile face and he speaks very good turkısh .and his friend morgan also was great and he has brought us our shoes to the hotel.
June 10, 2026
Reply from Golden Goose
Dear Zeliha,
Thank you very much for sharing your experience with us.
We are delighted to know that the Sales Associates who assisted you during your visit provided such attentive and dedicated support, helping to make your experience a positive one.
It is wonderful to hear that you felt so well looked after throughout your purchase journey.
Your kind words are greatly appreciated and motivate us to continue creating memorable experiences for our customers.
We wish you a lovely day.
Best regards,
Golden Goose
Great variety
Great variety, impeccable customer service by very friendly sales associates
June 10, 2026
Reply from Golden Goose
Dear Christos,
Thank you very much for taking the time to share your feedback with us.
We are pleased to know that you enjoyed your visit and appreciated both our selection and the assistance provided by our Sales Associates.
Creating a welcoming and enjoyable experience for our customers is extremely important to us, and we are delighted to hear that our team contributed positively to your visit.
Your kind words encourage us to continue striving for excellence every day.
We wish you a wonderful day.
Best regards,
Golden Goose
Very nice and respectful staff
Very nice and respectful staff. The service was 10 out of 10. Customers service was excellent.
June 10, 2026
Reply from Golden Goose
Dear Erika,
Thank you very much for sharing your experience with us.
We are delighted to know that you enjoyed your in-Store visit and that the assistance provided by our team left such a positive impression.
It is wonderful to hear that you felt welcomed and supported throughout your experience.
Your kind words are greatly appreciated and motivate us to continue delivering the highest level of service to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
HORRIBLE BRAND AND CUSTOMER SERVICE
My experience ordering from the Golden Goose website was extremely frustrating. It seemed like no one in customer service had access to accurate information about my order. Every time I contacted them, I received different answers, and nobody appeared able to provide a clear update or resolution.
The entire ordering and tracking process felt outdated and disorganized, almost as if the system they use is old and disconnected from their customer support team. For a luxury brand charging premium prices, I expected a much more professional and transparent experience. What should have been a simple online purchase turned into a confusing and time-consuming process. Based on my experience, Golden Goose needs to invest in better systems and improve communication between its departments. I would be hesitant to order directly from their website again. Also Customer service promised to send me a pair of free laces as a gesture of goodwill. However, after my order was canceled again, they told me they could no longer provide the laces. When I called to ask if they could still send them, I was informed that I would need to place a new order , which would be third one before they could do so. This felt unreasonable, especially considering the problems I had already experienced.
June 4, 2026
Unprompted review
Reply from Golden Goose
Dear Mike,
Thank you for taking the time to share your feedback with us.
We are sincerely sorry to learn about the disappointment expressed regarding both your purchasing experience and the service received from our Customer Care team.
We are especially sorry that we did not receive the contact details we requested, which would have allowed us to get in touch with you directly and further investigate the situation you described.
At present, we only have access to your name and surname, which unfortunately do not correspond to any case previously handled by our agents.
As a result, we are unable to carry out any additional verification regarding the events mentioned in your review.
We nevertheless appreciate you taking the time to share your experience, as customer feedback is extremely valuable to us and helps us identify areas for improvement.
We hope to have the opportunity to regain your trust in the future and wish you a pleasant day.
Best regards,
Golden Goose
My first pair
I was able to select a great pair of Golden Goose trainers with the assistance of the sales associate in the Miami Design District Store. She helped me select the perfect pair of laces gold metallic to complement my style.
June 1, 2026
Reply from Golden Goose
Dear Twyla,
Thank you very much for sharing your experience with us.
We are delighted to know that your visit to one of our Stores was a positive one and that our Sales Associate was able to assist you with care and attention throughout your purchase.
It is wonderful to hear that you felt supported in finding an option that perfectly matched your personal style.
Your kind words are greatly appreciated and motivate us to continue offering memorable experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Great Customer Experience
I purchased a customized pair of shoes from the Avenues store in Kuwait. I experienced an issue during my visit, but the artist, Hala, handled it professionally and made sure I was happy with the final result.
Her artwork was beautiful, and I really appreciated the extra effort she put in, even staying after her working hours to help.
Thank you, Hala, for making my experience a positive one.
June 1, 2026
Reply from Golden Goose
Dear Noura,
Thank you very much for sharing your feedback with us.
We are delighted to know that, despite the inconvenience encountered during your visit, our Sneakers Maker was able to support you with professionalism, care, and dedication, helping to ensure a positive outcome.
It is wonderful to hear that you appreciated the attention and commitment shown throughout your co-creation experience.
Your kind words are greatly appreciated and motivate us to continue offering exceptional experiences to our customers.
We wish you a wonderful day.
Best regards,
Golden Goose
Excellent service from your sales…
Excellent service from your sales representative as well as from the custom made lady
June 2, 2026
Reply from Golden Goose
Dear Vangelis,
Thank you very much for sharing your experience with us.
We are delighted to know that you appreciated the assistance provided by our Sales Associate and our Sneakers Maker during your visit.
It is wonderful to hear that their dedication and support contributed to making your experience a positive one.
Your kind words are greatly appreciated and motivate us to continue offering memorable experiences to our customers.
We wish you a pleasant day.
Best regards,
Golden Goose
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