Jay Patel we found was very informative, polite and respectful without putting us under any pressure. Answered every question we had so that we were able to make an well informed choice. Without a d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having researched various companies we came up with Golden Leaves for both my wife and self. Our home visit was friendly, honest and upfront about our needs and wishes. There was no pressure at all... See more
Company replied
My interaction by phone and face to face was very friendly and non pressured. The process was very well explained with the plan choice levy to myself. They even waited approximately six months for m... See more
Company replied
We wanted to change from an Avalon funeral/cremation to a straight forward no-fuss cremation. We found that Golden Leaves were in partnership with Avalon, and that they could easily swap us over to wh... See more
Company replied
Company details
About Golden Leaves Funeral Plans
Written by the company
About Golden Leaves Funeral Plans
Golden Leaves Funeral Plans is dedicated to helping individuals and families plan ahead with confidence, clarity, and peace of mind. We understand that thinking about funeral arrangements can be difficult, which is why our approach is built around compassion, transparency, and respect at every stage of the journey.
Our funeral plans are designed to protect loved ones from unexpected financial and emotional burdens, ensuring that personal wishes are clearly set out and honoured when the time comes. We offer a range of flexible options to suit different needs and budgets, with clear pricing and no hidden costs.
From the first conversation through to ongoing customer support, our team takes the time to listen, explain, and guide - never rushing decisions or using pressure-based sales tactics. Our knowledgeable advisors are trained to provide straightforward information, answer questions openly, and support customers in making informed choices that are right for them.
At Golden Leaves, we believe trust is earned through honest communication and dependable service. We are committed to high standards of customer care and continually review our processes to ensure clarity, compliance, and reliability.
Planning ahead is one of the most thoughtful decisions a person can make for their family. At Golden Leaves Funeral Plans, we are proud to play a role in helping people prepare with dignity, reassurance, and the comfort of knowing everything is taken care of.
Contact info
Galago House, 163 Brighton Road, CR5 2YH, Coulsdon, United Kingdom
- 0800 85 44 48
- info@goldenleaves.com
- goldenleaves.com
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement funeral plan
I had a plan with Iberian who stopped trading and lost my money. So I was a bit hesitant about another company, but when i contacted golden leaves they reassured me that that would not happen with them and let me decide without any heavy sales talk which plan was best for me. I would recommend this company as all paperwork was carried out and now have a peace of mind things are in place.
April 21, 2026
Reply from Golden Leaves Funeral Plans
Dear Alan,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
My experience with Golden Leaves Plan
It is I believe a difficult time for anyone to sort out their end of life preparation,However Golden Leaves made the process very smooth,They were very kind and understanding also very generous with their time,This is definitely not a hard sell company,They are excellent with what they do I would recommend them to anyone that is thinking of going down this route.
April 22, 2026
Reply from Golden Leaves Funeral Plans
Dear Mr. Jones,
Thank you for your review.
We’re pleased to hear that you found the process clear and straightforward. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Sally,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The way i wad advised…
The way i was listened to and advised accordingly by the local representative in a friendly and respectful way .
March 20, 2026
Reply from Golden Leaves Funeral Plans
Dear Mrs. Duff,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Lovely man on phone and they don’t keep…
Lovely man on phone and they don’t keep pestering like some others do , and very kind .
May 4, 2026
Reply from Golden Leaves Funeral Plans
Dear Susan,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful and supportive. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Excellent service
Quick, accurate and reliable service. No pressure applied. Confirmation provided electronically and in writing. All staff courteous and friendly, but not obsequious.
May 5, 2026
Reply from Golden Leaves Funeral Plans
Dear Robin,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear, straightforward and our team members to be helpful and supportive.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Great service and excellent help
Great service and excellent help. My plan is just what I wanted. Very affordable. Thank you
May 29, 2026
Reply from Golden Leaves Funeral Plans
Dear Vivien,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Emma came to our home
Emma came to our home, very pleasant quick and excellent service to sort out the arrangements. 👍
March 24, 2026
Reply from Golden Leaves Funeral Plans
Dear Petra,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful and supportive. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Rod,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Oh How Well I Was Treated
A mix of all these and people who treated me with courtesy and a lot of patience
April 8, 2026
Reply from Golden Leaves Funeral Plans
Dear Patrick,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Professionalism
We first come across your Professionalism at a funeral by another company. We watched how your people conducted the funeral with dignity with the bereaved and the hole funeral was so professional that we decided then that we would like your company to do our funeral.
March 16, 2026
Reply from Golden Leaves Funeral Plans
Dear Noelle,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported in choosing Golden Leaves. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Great service
May 29, 2026
Reply from Golden Leaves Funeral Plans
Dear Mr. Clarke,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you received a great service.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Mrs. Rahim,
Thank you for your review.
Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Everyone at Golden Leaves are caring
Everyone at Golden Leaves are caring, kind and very professional.
March 29, 2026
Reply from Golden Leaves Funeral Plans
Dear Mrs. Eales,
Thank you for your review.
Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I have upset my children but I have no…
I have upset my children but I have no friends now so don’t want them at funerals so hey ho
May 29, 2026
Reply from Golden Leaves Funeral Plans
Dear Mrs. Szumyk,
Thank you for your review.
Should you need any assistance with your Plan in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Lynn,
Thank you for taking the time to share your feedback.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very easy to talk with and explain …
Very easy to talk with and explain everything in great detail.
Something, I have been meaning to get around to, but always put off!
Feel much more relaxed now I know everything is arranged and won't be a burden on anyone.
March 16, 2026
Reply from Golden Leaves Funeral Plans
Dear Jennifer,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Everything was explained so I could…
Everything was explained so I could understand and was very clear
April 10, 2026
Reply from Golden Leaves Funeral Plans
Dear Frances,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Easy process from beginning to end
I found the whole process from beginning to end, to be Straight forward and easy.
The representative for golden leave, explained all of my options clearly and precisely. Any questions I had were addressed (no matter how silly they sounded) and time was taken, to ensure I was happy with my choice.
All in all, I'm very happy with the plan I chose and I thoroughly recommend Golden Leaves for your funeral plans.
March 27, 2026
Reply from Golden Leaves Funeral Plans
Dear Kevin,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Good service
Really helpful straight forward and professional. Good service on phone and communication prompt.
May 1, 2026
Reply from Golden Leaves Funeral Plans
Dear Sheryl,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.