My appointment was continually set back all day, until it was finally dark. Very poor communication with the driver. As I was just moments from cancelling my credit card payment, I was finally conta... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The ease of online quote was good use of modern internet tools! the quote was quick and easy. The men removed the bulky king size bed with care. Scheduling was the only reason I did not give 5 star... See more
Company replied
Requested service on a particular day and time. Quickly received confirmation. Kept aware of when and who would be taking care of our needs and how to reach if needed. Received timely notification... See more
Company replied
2nd time to utilize LoadUp on some household junk removal and LoadUp came through in fine fashion for me. Quick, easy inquiry and request process, easy payment ops and the LoadUp crew came 1st thing t... See more
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Company details
Written by the company
LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
Contact info
280 Interstate N Cir SE, Suite 250, 30339, Atlanta, United States
- (844) 239-7711
- support@goloadup.com
- goloadup.com
4.2
Great
1K reviews
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This company is ridiculous
This company is ridiculous! First issue is no one ever answers the phone so you have to deal with constant text messages, half AI and then sometimes an actual person texts back. I signed up for service online and the very next day told them to cancel.. they are fighting with me on a refund when they haven't even done anything... Then the morning of the "cancelled" pick up I get a text that a driver is assigned??? When I have the texts to prove that I told them multiple times to cancel my order. I even asked to have a manager call me back and nothing!!
March 30, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Rebecca,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our service and communication. It is always our goal to provide clear and helpful support to our customers, and it’s clear we did not meet those expectations in your case.
We take your concerns very seriously and would appreciate the opportunity to look into your situation further to work toward a resolution. Please reach out to us at support@goloadup.com with your order number and any additional details so we can address this in more detail and make things right. We appreciate you for contacting LoadUp.
I was given an online quote immediately…
I was given an online quote immediately and they were able to schedule pickup within two days. They showed up on time and had all tools necessary to remove parts of the treadmill so that it would fit through the door. Everything went smoothly and I will use LoadUp again without hesitation.
March 30, 2026
Reply from LoadUp Junk Removal
Thank you for the kind review, Laura! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Highly reliable with great customer service and care.
Requested service on a particular day and time. Quickly received confirmation. Kept aware of when and who would be taking care of our needs and how to reach if needed. Received timely notification of arrival time on day of service. And exactly when scheduled, they arrived. No guessing or waiting around - excellent! Individuals were very pleasant, quickly took items and were done in minutes. Sincerely appreciate a service like this when needed. I thought the cost was quite reasonable too. Second time I’ve used this company. Thanks for being there!
March 27, 2026
Reply from LoadUp Junk Removal
Thank you for the kind review, Paulette! We’re thrilled to hear you had a great experience with the team. Your continued support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Bring the right helper to do the job!
Gentleman showed up with his wife as the only helper to move extremely heavy bedroom furniture down winding stairways in a multi-story townhome. They brought no tools (had to use mine), brought no furniture pads (actually asked to use wife's expensive comforter to drag furniture along wood floors and down stairs..no way!), asked me to help them move the heavy dresser when the wife couldn't, then were going to quit the job part way through because the wife, understandably, couldn't handle the weight. He left and got two day laborers from Home Depot (uninsured!) to come and help him move. Talk about a S-Show!
March 26, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi J,
Thank you so much for bringing this to our attention and sharing your feedback with us. We sincerely apologize for the experience you had with the team that arrived on your scheduled date of service. At LoadUp, we expect all of the Loaders to be fully prepared and equipped for every job, and we are truly sorry that this was not the case during your service. This is not the standard we strive to uphold, and we take your concerns very seriously. Please know that we will be addressing this issue internally with the team involved to ensure that we continue to maintain the highest level of professionalism and service for all of our customers. If there is anything further we can do to make this experience better for you, or if you have any additional details you would like to share, please do not hesitate to email us directly at support@goloadup.com. Your feedback is incredibly important to us, and we truly appreciate you taking the time to contact LoadUp and allow us to improve.
Everything was efficient and the…
Everything was efficient and the fellows on the phone and picking up the items were friendly and polite. It was so much easier than I thought. I’d use them again in a heartbeat.
March 30, 2026
Reply from LoadUp Junk Removal
Thank you for the kind review, Sarah! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Spectacular Service
LoadUp was so easy & convenient with plenty of availability! The communication was top-notch & the guys were great…careful, quick & friendly. Will certainly use again in the future and highly recommend to anyone in need of junk removal!
On a side note…they do try to take your things to the Salvation Army, that’s a bonus in my book!
March 30, 2026
Reply from LoadUp Junk Removal
Thank you for the kind review, Kris! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Happy customer
They were upfront with their pricing, my loader arrived on time, was friendly & did a great job!
March 30, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Michelle!
Very good at the job and friendly thank…
Very good at the job and friendly thank you so much for your service
March 30, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Lynette!
The service I received was excellent
The service I received was excellent. Their prices are incredible and their service as well. Miguel and his helper arrived on time and quickly removed two couches I had. I will be using this company going forward!!!
March 29, 2026
Reply from LoadUp Junk Removal
Thank you for the kind review, Gloria! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Excellent service
Excellent service! Easy scheduling, perfect timing, and professional, courteous, and capable move. We’d recommend them without hesitation!
March 30, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Ann!
Zero Communication and Unreliable Service
I had one of the worst customer experiences of my life with this service. I booked a junk pickup a week in advance for a 1:00 PM – 4:00 PM window. I sat at home for six hours, and they never once called to tell me they were short on loaders.
I eventually had to text them to get an update, only to be told they couldn't find anyone to pick up the load. To make matters worse, a customer service agent told me they couldn't even process my refund until after 8:00 PM because they wanted to "keep looking"—despite it being clear no one was coming.
The Dealbreaker:
They explained that they operate like "DoorDash" by looking for local junk removers on the fly. Because they are just a middleman, they have no actual control over their staff. They even admitted that if I rescheduled, they still couldn't guarantee anyone would show up.
Summary:
• Total lack of communication.
• Six hours of my time wasted.
• Zero accountability for their "gig-style" business model.
If you want a company that actually shows up when they say they will, look elsewhere. Avoid this service at all costs.
March 29, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Bhushan,
Thank you for bringing this matter to our attention. We sincerely apologize for the delays associated with your order. While we strive to provide timely and reliable services, there are rare occasions when delays occur that are beyond our control, despite our best efforts to prevent them. We understand your time is valuable.
We work with independent contractors who are approved to use our platform and are local to your area. For more information on how we operate, please feel free to visit our website at www.goloadup.com, where this information is publicly available.
We are truly sorry that we fell short of your expectations. To ensure we can improve your experience, we will be reaching out to you directly to discuss how we can make this right. We truly appreciate you contacting LoadUp.
Loadup "compliance" and support…
Loadup "compliance cancelled my account May 2025. The customer did not respond to the messages I sent through the app. The customer intern communicated with Loadup who determined I violated their rules. For not providing service to said customer. I had received 31 five star reviews before this. I did about 35 loads total while on their platform.
There is no corporate contact according to Niko March 29, 2026. I need the 2025 1099 NEC from loadup. For the contracts my company completed. I'm getting no follow up from compliance@ goloadup.
emails, FB messenger or texts communications.
March 28, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for bringing this to our attention, Lorenzo. We appreciate you taking the time to contact LoadUp with your inquiry. We want to make sure your concerns are addressed by the right team, so we will notify our compliance department and ask them to reach out to you directly. They are best equipped to assist you with your specific situation and provide the support you need. If you have any additional questions or need further assistance in the meantime, please feel free to let us know.
Great customer service
Great customer service! They were on time and quick. Excellent price for the service.
March 27, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Yolanda!
If I could give a negative number
If I could give a negative number, I would.
Collects money up front— has no way to get the job done. Then Charges 50% if you won’t continue to reschedule or agree to unreasonable extensions.
March 28, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Michelle,
Thank you so much for your feedback. We collect upfront payment to ensure you know exactly what to expect on the date of service and to lock in your quote, so there are no surprise fees when the team arrives. We do have cancellation policies in place to help keep our operations smooth and consistent. However, we completely understand how frustrating this can be. If you feel your case should be reviewed in further detail for exceptions, please email us directly at support@goloadup.com. We truly appreciate you reaching out to LoadUp.
20% cancel fee
misunderstanding on pieces to be removed
booked at 7am tried to cancel at 8am on the same day but still got charged 20%
not happy at all
March 28, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Sandy,
We apologize for the experience you had with us and for any confusion regarding the items on your order. Our cancellation and refund policies are in place to help us maintain consistent service operations for all our customers, but we completely understand your frustration and are genuinely sorry that your recent experience did not meet your expectations. If you feel that your situation deserves special consideration, please reach out to our support team at support@goloadup.com. We are committed to reviewing your case in detail and would appreciate the chance to resolve this matter to your satisfaction. Your feedback is very important to us, and we want to ensure you feel heard and supported. We appreciate you contacting LoadUp.
I booked a small job (mattress/box…
I booked a small job (mattress/box spring) for morning pickup. The house was an hour away from my current residence. The arrival window was 8am to noon. I arrived at 8am and waited for their call. I received a text at 10am informing me that they would not be able to pick up in the am. After some back and forth, they told me to leave the mattress and box spring in the driveway (I couldn’t stay all day). At 5pm they said they would not be picking them up and offered to reschedule for a different day. This was not an option. I would not recommend these guys. Flaky.
March 27, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Jon,
Thank you for bringing this to our attention. We strive to provide timely and reliable service; however, there are rare occasions when delays may occur that are beyond our control. We understand your time is valuable and regret that we did not uphold the high level of service we aim to provide. Please email us directly with your order number at support@goloadup.com so we can further assist you and see how we can make this a better experience. We truly appreciate you contacting LoadUp.
The personnel were very professional
The personnel were very professional. I will definitely be using LoadUp service again.
March 27, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Lawrence!
The gentlemen who came were…
The gentlemen who came were professional and polite and did a fantastic job!
March 27, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp!
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Rick!
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