LoadUp Junk Removal Reviews 1,488

Najee showed up on time. He was very
professional & pleasant. He had everything loaded in less than an hour. I would definitely use Load Up again. The process from start to finish was easy.

They came moved furniture quickly and the price was very reasonable and was able to make payments because moving is very expensive the movers we kind and pleasant !!!!

Very friendly and very efficient. Adrian was great. I would definitely recommend this service to friends.

It was a very complex assembly, and I salute him for being able to do it.

I scheduled a mattress pickup through LoadUp for $114. The service window was 8am to 8pm, which is already a massive window, but I agreed to it. I rearranged my entire day to be available.
By 4pm I still hadn't heard anything, so I called. They assured me a crew would call 30 minutes before arrival. No big deal, I thought.
Then at almost 6pm, I get a text saying they "encountered an unforeseen scenario" and may not be able to complete the service. No crew available. I had been waiting for nearly 10 hours at that point with a mattress sitting in my kitchen and guests arriving the next morning.
When I asked for a refund, they told me their terms only allow a 50% refund if the order is canceled "this early." Let me be clear: they failed to show up, not me. They then said if no crew was found by 8pm, I'd get a full refund. I agreed and asked them to let me know either way.
At 7:45pm, with still no update, I had to reach out again. Only then did they confirm the order was canceled and that they'd process a full refund.
The entire experience was unacceptable. A 12-hour service window they couldn't even honor, zero proactive communication, and an initial attempt to charge me 50% for a service they never performed. Save yourself the headache and use someone else.

I appreciated the guaranteed pricing when I made the reservation. You do prepay for the service but I used another junk removal service for my spare bedroom furniture and the haggling was unpleasant for me. The assigned crew showed up on time and the communication was excellent on the day of the removal. Would definitely use again!

What I like is the time slot 8am to 12noon that I had. They called to let me know they will be there soon I met them downstairs and walked up to my apt with them, the items where right at the door so they did not have to go far in side my apt by me only having two items they were in and out in no time good job guys.

Recieved a notification early in the morning the day of the pickup that the pickup had been assigned. Recieved a follow up notification once they had figured out a time slot during the day. Good communication overall coordinating when they would arrive.
Moving the furniture was quick and easy. Greatly appreciate the help. Thank you!

Great Experience All Around - we had a great experience all around with LoadUp. The call I made to request information and book my pickup appointment went great. Quick, real time quote and appointment made in less than 10 minutes. Very reasonable as well. When we needed to add a chair for pickup to our appointment, we used the appointment confirmation email link to "manage our appointment". That was also super easy. Finally, the people that came to pickup our furniture were fantastic. They were on time, courteous, quick and efficient with taking our furniture away.
We would recommend LoadUp to our friends, and we would happily do business with them again.
Thank You

This company doesn't deserve any stars. I'm addressing the Albuquerque, NM "location". I have a unique situation and was looking for a removal company fir a king mattress with same-day service. LoadUp offered that if scheduled before 2pm. LIE! They also offered 7 days a week service. LIE! Pretty sure the initial text communication is Ai. I scheduled service on a Friday and was assured it would happen on that Saturday. On the day of, the "sourcer" texted and said he couldn't find anyone in my area to take the job. Whaat?? How can you schedule ahead of time without knowing if you had loaders available? I was also told that loaders don't usually work late on weekends. Then why, oh, why would you offer that option and allow someone to schedule that time?? On top of that, unlike other companies, you have to pay upfront before the job is done. My bad for not doing better research and reading the reviews. I canceled (had no choice), with no future schedule. No longer trusted that they would follow through. I did receive a full refund within a day (paid through PayPal).
Bottom line: The whole experience was extremely stressful. This company has no transparency, unprofessional, unreliable, horrible business practice. DO NOT USE THEM. I repeat: RUN! DO NOT USE THEM!!
If you're local, I highly recommend Junk King.

2nd time to utilize LoadUp on some household junk removal and LoadUp came through in fine fashion for me. Quick, easy inquiry and request process, easy payment ops and the LoadUp crew came 1st thing the following morning, loaded up and blazed off with my discards all within about 20 minutes. Definitely recommend LoadUp. I will not hesitate to contact them again, as needed. -nice job, gang!

Very quick and painless. Person who arrived to collect the furniture was very respectful and I would definitely use LoadUp again!

Even though the staffs came in a few hours later than expected because of bad weather, but they kept me posted. They picked up my furniture quickly and I’m very happy with this service.

The guys were prompt and polite. Very strong and they were able to make the process super easy (even with me annoying them making suggestions because my house layout is weird lol) they were very professional and did a great job moving super heavy furniture. I would definitely use LoadUp again. Those guys were awesome.

I strongly advise against using this company.

I scheduled a simple junk removal for three items—a couch, mattress, and box spring. I paid in advance and was given a service window of 12:00–4:00 PM EST. I also drove 3.5 hours to meet them at a college apartment, since I live across the state.

They stated they would call the night before—they never did.

The morning of, I only received an automated email stating a driver named “Chad” would be assigned. Beyond that, there was zero communication.

As the 4:00 PM window approached, I still hadn’t heard anything. I called multiple times and couldn’t reach anyone. When I finally got through after several attempts, even their support team could not contact the driver.

By 4:30 PM (30 minutes past the service window), no one had shown up. At that point, I was told that if I canceled, I would only receive a 50% refund—despite the fact that they completely failed to provide the service.

So in the end, I:

Lost a full Saturday

Wasted a tank of gas

Paid for a service that was never delivered

This was a complete failure in communication, reliability, and customer service. I would not recommend this company to anyone.

Great service that made sure everything was done perfectly.

Positive experience. On time and no issues….

I want to think everyone at Load Uo for their hard work. I had a difficult move with 69 boxes and they were able to clear them out very quickly. The lead tech was Michael and his staying in communication during the day of removal, and he was fast as hell. I think this may be my first review written on Trust Pilot and was happy to provide it.

They were awesome! Quick, efficient and a pleasure. Highly recommend!

Great communication. Took washer and dryer out quickly. Amazing job