My appointment was continually set back all day, until it was finally dark. Very poor communication with the driver. As I was just moments from cancelling my credit card payment, I was finally conta... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The ease of online quote was good use of modern internet tools! the quote was quick and easy. The men removed the bulky king size bed with care. Scheduling was the only reason I did not give 5 star... See more
Company replied
Requested service on a particular day and time. Quickly received confirmation. Kept aware of when and who would be taking care of our needs and how to reach if needed. Received timely notification... See more
Company replied
2nd time to utilize LoadUp on some household junk removal and LoadUp came through in fine fashion for me. Quick, easy inquiry and request process, easy payment ops and the LoadUp crew came 1st thing t... See more
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Company details
Written by the company
LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
Contact info
280 Interstate N Cir SE, Suite 250, 30339, Atlanta, United States
- (844) 239-7711
- support@goloadup.com
- goloadup.com
4.2
Great
1K reviews
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Looking for high quality low cost removal, just go with Load Up. You won’t be disappointed
I want to think everyone at Load Uo for their hard work. I had a difficult move with 69 boxes and they were able to clear them out very quickly. The lead tech was Michael and his staying in communication during the day of removal, and he was fast as hell. I think this may be my first review written on Trust Pilot and was happy to provide it.
March 23, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the awesome review, Carl! We are glad to hear you had a great experience with the team, and we truly appreciate your support. Thank you for choosing LoadUp!
They were awesome
They were awesome! Quick, efficient and a pleasure. Highly recommend!
March 20, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Beth!
Great communication
Great communication. Took washer and dryer out quickly. Amazing job
March 16, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Sal!
Great service from beginning to end
Great service from beginning to end, one thing I will have to say is each time I spoke to a team member of Load Up they were kind and professional, they answered my questions without hesitation.
March 22, 2026
Reply from LoadUp Junk Removal
Thank you for the awesome review, Rachel! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
On time and smooth
Guys showed up on time and were able to get me loaded with ease.
LoadUp will definitely be my first call when I need to get another load gone.
March 23, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Cody!
Appointment made right …
My appointment was continually set back all day, until it was finally dark. Very poor communication with the driver. As I was just moments from cancelling my credit card payment, I was finally contacted by customer service who promised first pickup the next morning. He was easy to work with, thoughtful and understanding, and just as promised, the loaders were at my house the next morning to remove my item. They were professional, polite, and were gone in less than 30 minutes. I will definitely call on them again! Thank you especially to customer service for making this right!
March 16, 2026
Reply from LoadUp Junk Removal
Hi EMG,
Thank you for your feedback. We apologize for the initial service delays you experienced. We strive to provide timely and reliable service, and we regret that we fell short in this instance. We’re glad to hear that when the team arrived, they provided excellent service and that our customer service team was able to assist you well. We hope to have the opportunity to assist you again in the future. Thank you for contacting LoadUp!
No bells or whistles, just good work
They were on time and got it done in less than an hour. And, that involved getting heavy items from the third floor and a lot of paint cans.
March 23, 2026
Reply from LoadUp Junk Removal
Thank you for the awesome review, Sid! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
Excellent service and competitive prices
Excellent, reliable and on time service. Reasonable and competitive prices. I’ll utilize LoadUp again the next time I need them. Highly recommend this company
March 18, 2026
Reply from LoadUp Junk Removal
Thank you for the kind review! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Removed old furniture
Arrived on time and moved the furniture out of the house appears to be easy. No damage to the furniture or the house
March 23, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Patricia!
LoadUp review
The load up people made everything go so soothly from calling and scheduling to the guys coming and doing the work. They were friendly, efficient, safe, and professional. I couldn't be happier.
March 16, 2026
Reply from LoadUp Junk Removal
Thank you for the awesome review! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Antonio!
Lifesaver for my elderly parents
Loadup was so helpful in my 88 and 90 year old parent's move. They were able to lift very heavy furniture and clear out their garage and basement of belongings
March 23, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Susan!
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Mamie!
BEWARE!!!
I had an appointment with these people I made 10 days in advance. My window was between 8-12. At 12 I got a text saying they are not able to find anyone to come and pick this up. I took a day off work and sat here waiting on someone that had no intention of showing up. They text me 20 times and ask to make an appointment for the next day and here we are, the next day and nothing. NOTHING. This is how they conduct business. They make appointments and don’t show up; multiple times.
March 20, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Brandy,
Thank you for taking the time to share your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as we understand how important reliable and timely service is to our customers. While we strive to deliver the highest quality of service at LoadUp, occasional delays can occur due to unforeseen circumstances, despite our best efforts to prevent them. Your time is extremely valuable to us, and we regret any disruption this may have caused. If there is anything more we can do to help resolve this issue or improve your experience, please reach out to us at support@goloadup.com. We appreciate you for reaching out to LoadUp.
Great job
Christina and her family showed up on time and were so kind and efficient! Highly recommend.
March 21, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the awesome review, Cheryl! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
Quick and Easy Couch Removal
Used LoadUp to get rid of an old couch. Easy to schedule, on time, and done fast. Couldn’t have been smoother.
March 20, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Ryan!
I love that they are a local business
I love that they are a local business, they are very respectful and conscientious! I would recommend them 100% of the time! I will also use them on the future if needed! Thank you Mathew & Rhion!!
March 19, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the kind review, Teresa! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Reply from LoadUp Junk Removal
Hi Matt,
Thank you for taking the time to share your recent LoadUp experience. We strive to provide exceptional service for every customer, and it seems we may have fallen short this time. We’d greatly appreciate hearing more about your experience to understand how we can improve and make things right. Please don’t hesitate to reach out to us at Support@goloadup.com.
NO SHOW
The order was scheduled to be picked up yesterday between 8am and 12pm. They did not show to pick up the order yesterday. At 4pm I finally received communication stating they couldn't make it that day. Is 0 stars an option?
UPDATE: As requested I have contacted LoadUp "so they can find a solution to make this right". Will update here if their response/outcome is meaningful.
March 16, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Michelle,
Thank you for bringing this to our attention. We strive to provide timely and reliable service; however, there are rare delays that may occur beyond our control despite our best efforts. We understand your time is valuable, and we regret that we fell short of your expectations. Please reach out to us with your order number at support@goloadup.com so we can find a solution to make this right. We truly appreciate your contacting LoadUp.
Quincy and his assistant were very…
Quincy and his assistant were very efficient and friendly. The job went off without a hitch and I will definitely use go Load Up again and will recommend this company to friends and associates. Thank you.
March 18, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the kind review, Bob! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
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