My appointment was continually set back all day, until it was finally dark. Very poor communication with the driver. As I was just moments from cancelling my credit card payment, I was finally conta... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The ease of online quote was good use of modern internet tools! the quote was quick and easy. The men removed the bulky king size bed with care. Scheduling was the only reason I did not give 5 star... See more
Company replied
Requested service on a particular day and time. Quickly received confirmation. Kept aware of when and who would be taking care of our needs and how to reach if needed. Received timely notification... See more
Company replied
2nd time to utilize LoadUp on some household junk removal and LoadUp came through in fine fashion for me. Quick, easy inquiry and request process, easy payment ops and the LoadUp crew came 1st thing t... See more
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Company details
Written by the company
LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
Contact info
280 Interstate N Cir SE, Suite 250, 30339, Atlanta, United States
- (844) 239-7711
- support@goloadup.com
- goloadup.com
4.2
Great
2K reviews
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Lifesaver for my elderly parents
Loadup was so helpful in my 88 and 90 year old parent's move. They were able to lift very heavy furniture and clear out their garage and basement of belongings
March 23, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Susan!
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Mamie!
BEWARE!!!
I had an appointment with these people I made 10 days in advance. My window was between 8-12. At 12 I got a text saying they are not able to find anyone to come and pick this up. I took a day off work and sat here waiting on someone that had no intention of showing up. They text me 20 times and ask to make an appointment for the next day and here we are, the next day and nothing. NOTHING. This is how they conduct business. They make appointments and don’t show up; multiple times.
March 20, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Brandy,
Thank you for taking the time to share your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as we understand how important reliable and timely service is to our customers. While we strive to deliver the highest quality of service at LoadUp, occasional delays can occur due to unforeseen circumstances, despite our best efforts to prevent them. Your time is extremely valuable to us, and we regret any disruption this may have caused. If there is anything more we can do to help resolve this issue or improve your experience, please reach out to us at support@goloadup.com. We appreciate you for reaching out to LoadUp.
Great job
Christina and her family showed up on time and were so kind and efficient! Highly recommend.
March 21, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the awesome review, Cheryl! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
Quick and Easy Couch Removal
Used LoadUp to get rid of an old couch. Easy to schedule, on time, and done fast. Couldn’t have been smoother.
March 20, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Ryan!
I love that they are a local business
I love that they are a local business, they are very respectful and conscientious! I would recommend them 100% of the time! I will also use them on the future if needed! Thank you Mathew & Rhion!!
March 19, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the kind review, Teresa! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Reply from LoadUp Junk Removal
Hi Matt,
Thank you for taking the time to share your recent LoadUp experience. We strive to provide exceptional service for every customer, and it seems we may have fallen short this time. We’d greatly appreciate hearing more about your experience to understand how we can improve and make things right. Please don’t hesitate to reach out to us at Support@goloadup.com.
NO SHOW
The order was scheduled to be picked up yesterday between 8am and 12pm. They did not show to pick up the order yesterday. At 4pm I finally received communication stating they couldn't make it that day. Is 0 stars an option?
UPDATE: As requested I have contacted LoadUp "so they can find a solution to make this right". Will update here if their response/outcome is meaningful.
March 16, 2026
Unprompted review
Reply from LoadUp Junk Removal
Hi Michelle,
Thank you for bringing this to our attention. We strive to provide timely and reliable service; however, there are rare delays that may occur beyond our control despite our best efforts. We understand your time is valuable, and we regret that we fell short of your expectations. Please reach out to us with your order number at support@goloadup.com so we can find a solution to make this right. We truly appreciate your contacting LoadUp.
Quincy and his assistant were very…
Quincy and his assistant were very efficient and friendly. The job went off without a hitch and I will definitely use go Load Up again and will recommend this company to friends and associates. Thank you.
March 18, 2026
Unprompted review
Reply from LoadUp Junk Removal
Thank you for the kind review, Bob! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Don!
Reply from LoadUp Junk Removal
Thank you for the feedback, Wendy! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. Thank you so much for choosing LoadUp!
Friendly and Professional
Service was prompt and super friendly. I'd definitely use them again in the future.
March 16, 2026
Reply from LoadUp Junk Removal
We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp, Tabitha!
Eddie and his team were polite
Eddie and his team were polite, efficient, and on time. They were a great help! Thanks
March 16, 2026
Reply from LoadUp Junk Removal
Thank you for the feedback, Steve! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. Thank you so much for choosing LoadUp!
Polite
Polite, efficient, no mess and even hauled off the remnants of the foam undermattress pad
March 16, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, James!
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Arlene!
My Loader was timely
My Loader was timely, efficient and communicated with me well. He was friendly and helpful.
March 16, 2026
Reply from LoadUp Junk Removal
Thank you for the kind feedback, Sam! We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. Thank you so much for choosing LoadUp!
The guys were great and worked fast-…
The guys were great and worked fast- would definitely use them again !
March 16, 2026
Reply from LoadUp Junk Removal
We’re thrilled to hear you had a great experience with the team, and your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp, Sarah!
Guys were friendly and were able to get…
Guys were friendly and were able to get my TV and cabinet out in a timely fashion.
March 16, 2026
Reply from LoadUp Junk Removal
Thank you for choosing LoadUp, Ann!
Reply from LoadUp Junk Removal
Thank you so much for choosing LoadUp, Debra!
Great Service, but at a cost
Easy to book, very friendly service over the phone. Very glad they aren't using AI to replace customer service. The only thing that wasn't great was that when the loaders arrived, they mentioned that LoadUp was just a booking site, and that they contract local companies to do the work, and then charge twice as much as the local company would if you booked directly through them. They said I would only pay the flat fee. But the company that ended up loading my stuff separately charged me extra to take an additional table that wasn't originally on the order. Just glad my junk is gone, but I wouldn't use load up in the future.
March 8, 2026
Reply from LoadUp Junk Removal
Hi Meredith,
Thank you for your feedback. We are glad to hear you had a great experience with our customer service team. Yes, we do work with independent contractors nationwide to complete services. The team is not permitted to charge customers separately for any items, as that is against our policy. We will be reaching out to you directly to gather more information and see how we can improve your experience. Thank you for choosing LoadUp!
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