gomatic.co.uk Reviews 122

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, noting their durability and thoughtful features like well-organized compartments. Many people appreciate the products' functionality, finding them suitable for various uses, from daily commutes to travel. The delivery service is frequently highlighted as exceptionally fast and efficient, with many consumers expressing satisfaction with the promptness of their orders. However, some customers experienced issues with their orders, such as receiving the wrong size or finding stains on new items. A few people also mentioned problems with product zippers. Additionally, some reviewers were not happy with the delivery company used, citing poor service and delayed shipments.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality, highlighting its great quality,... See more

Quality

Customers had positive experiences with quality, praising the excellent build and design. Many reviewers... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Service

Users describe positive interactions with service. Many customers report great service, timely shipments, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the quick sending and receiving of... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve bough three items from Gomatic, travel pack expandable, collapsible duffel and collapsible sling. Ordering process is easy and delivery is very quick. All items are high quality and well enginee... See more

Rated 5 out of 5 stars

I’ve been using the Gomatic Travel Pack 20L and I’m genuinely impressed. The build quality feels premium and very durable, with strong zips and materials that give confidence for daily use and t... See more

Rated 5 out of 5 stars

My order was delivered insanely quick (ordered Sunday, arrived wednesday midday) ... the backpack I went for is hands down the nicest piece of luggage I've ever had in my collection >>> sooo many insi... See more

Rated 5 out of 5 stars

I ordered a black McKinnon Camera Backpack 25L. First of all, the delivery was super fast! Really appreciate it! The bag itself is of great quality, very spacious and fits all the equipment I need.


Company details

  1. Camera Store

Written by the company

The most functional gear you'll ever buy. The Gomatic range includes Travel Backpacks, Compression packing cubes, Camera backpacks for professionals and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Gear built Like a Tank but accessorised Like a Rental

Absolutely love the quality and design of the bags. Built to last, super functional, and look great too. Fast delivery and solid customer service — couldn’t ask for more (though I still haven’t figured out how to register the products without a serial number).

PS: If you’re launching a £360 backpack, maybe include the £15 accessory straps next time (especially since they’re shown in the product photos). They’re the same ones you can get on Amazon for about £2 so I’m sure including them with the main product won’t bankrupt you. Charge £15 if people want more but at least send your product complete!

September 1, 2025
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. I have ordered a product 11 days ago, it still hasn't arrived and nobody from Gomatic is responding to my messages. Terrible customer service

August 25, 2025
Rated 5 out of 5 stars

High quality and well engineered

I’ve bough three items from Gomatic, travel pack expandable, collapsible duffel and collapsible sling. Ordering process is easy and delivery is very quick. All items are high quality and well engineered. Prices are not cheap but if you take advantage of online discount codes and season sales you get really good value for money.

July 8, 2025
Rated 5 out of 5 stars

14l travel pack and amazing service

Ordered the 20l travel but size was not as advertised. Customer service was extremely good. I had an issue with the 1st bag. Bev from customer service helped me with returning /confirming the size of the slightly smaller version to make sure it was within limits of an upcoming flight. The new bag was sent very quickly and once they received my old bag the refund was processed quickly. The 14l is perfect for a weekend getaway and the quality is great.

May 29, 2025
Rated 5 out of 5 stars

Really good service from start to finish.

It's my first time ordering from GOMATIC,so I tested the waters....I received the 42L packable duffle bag,very pleased with it and the service and the delivery so I ordered another one.All in all a great service and experience..

April 28, 2025

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