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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products and services, highlighting their satisfaction with the overall quality and functionality. Many people commend the customer service for being exceptional, noting quick response times and helpful assistance. Consumers frequently mention the efficiency of the after-sales support, with many receiving prompt replacements for faulty items. However, some customers also noted that while the customer service is excellent, the quality of certain products can be ambiguous, with some items developing faults after a few months of use. Specifically, some reviewers mentioned issues with doorbells, headsets, and mice ceasing to function or having recurring problems.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and functionality of... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent and efficient support,... See more

Service

Clients share positive opinions on service, consistently praising the excellent and fast service, especially... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise products like... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

Really happy with the products and the support from Tecknet. I reported a problem with a door bell system and received an immediate reply. Once the customer support person had gathered a bit more info... See more

Rated 5 out of 5 stars

Been using the Tecknet Wireless doorbell at my Moms for 9 months when the audio failed unexpectedly. The after sales service was fantastic! Some quick diagnostics via emails after which a replacement... See more

Rated 5 out of 5 stars

The first door bell just did not ring at all , even following the instructions. After emailing customer service, they responded really quickly, and after a few emails they kindly sent me a replacemen... See more

Rated 5 out of 5 stars

I have some excellent motion activated solar lights from Tecknet, which are brilliant for lighting the garden up when walking down the path. I had an issue with a new light inpurchased in a pack of fo... See more


Company details

  1. Computer Accessories Store
  2. Computer and Accessories Store
  3. Electronics Store

Written by the company

For over 20 years, Tecknet has been a trusted global technology brand dedicated to enhancing everyday life with high-quality, reliably designed products. With over 34 million customers worldwide and a presence in more than 30 countries, our commitment to excellence is demonstrated by bestsellers like the M003 mouse, with over 6 million units sold. We continue to lead in consumer electronics and smart living, delivering exceptional experiences across major international markets. Our product portfolio covers a wide range of categories, including 3C digital accessories, smart home devices, outdoor and sports gear, pet products, and everyday living essentials. Since the brand was established, we have adhered to the belief of “Bringing Better Tech to Connect the World”, focusing on practicality, durability, and everyday affordability—so that more people can easily enjoy the convenience brought by technology. With efficient management systems, rigorous quality assurance processes, flexible product solutions, and a mature global logistics and supply chain network, TECKNET has built long-term and trusted partnerships with international retailers, channel distributors, and users around the world.Looking ahead, TECKNET will continue to innovate and expand its smart living ecosystem, creating a more comfortable, convenient, and reliable technological experience for users everywhere. Specialising in top quality, reasonably priced electronics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing company

Amazing, I bought a gaming mouse and for it's price, was outstanding. It has up to 6,400 DPI which is exellant, a rapid fire button which is very useful, a back and forward button which saves a lot of time, and much more.
It's so quiet when clicking and it's super easy to clean. Futhermore, it's very durable and I have had no problems with it.
I really recommended to fellow PC gamers: amateurs, or pro's, it's useful at every level.
Visit the store now, you won't be disapointed.
From me, it's a solid 5 STARS and a happy face :)

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support and Warranty Service

I have been a long time customer of Tecknet products and recently had to submit an extended warranty claim for a Tecknet 10,000mah powerbank (previously purchased via Amazon UK) due to a failed USB-A port which would no longer charge my devices. This occured 20mths after purchase. The claim was submitted on the basis of their 3-year extended warranty provided by product registration within 90 days of purchase. The powerbank is an excellent one and I have three of them, two of which continue to work well.

I submitted my claim via email to Tecknet UK support and they responded promptly. Following several email exchanges to verify the fault, I subsequently was refunded my full purchase price for the powerbank via Amazon UK (where I had initially purchased the product). The refund was provided as they no longer sell that model of powerbank.

I would like to express my gratitude to Tecknet support for their excellent customer support and warranty service. This is a company which stands by their products indeed.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient after-sales service

I had a great experience with this company. My mouse developed a fault after quite a while, but because it was still under warranty, they honored it immediately. They shipped out a brand-new replacement at no extra cost to me. It’s rare to find such honest and efficient after-sales service these days. Thank you!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

I've been using my Tecknet keyboard for a year now. When a problem finally came up, the customer service was top-notch. They solved my issue quickly and even sent a replacement. I’m very happy with both the product and the way they handle their business!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with tecknet products

Great experience with tecknet products. Using their keyboard and mouse which are brilliant. Faced a problem with the keyboard and customer service team resolved the same efficiently with a quick replacement. Great service.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Tecknet door chimes

A month agol bought Tecknet door chimes because I was fed up buying batteries, I was very pleased with the ones I chose, I am deaf and I didn't have any problem hearing the chimes , they were just a nice size, not too big and they didn't need a battery for the door push either.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a doorbell that unfortunately decided to work intermittently after a couple of months

Ella at Tecknet was excellent in firstly offering advice on what to try to identify/fix the problem and when it became clear I had a faulty doorbell a full refund was issued immediately,

I could not have asked for any better customer service and had no hesitation in ordering another doorbell from Tecknet

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Faulty doorbell

doorbell was faulty but contacted Tecknet who responded quickly and sent a new one immediately

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Product & Even Better Customer Support

I bought a Tecknet mouse on Amazon and it worked really well for about a year before developing an issue. I contacted Tecknet customer support directly, and they immediately offered a replacement with no hassle. Really impressed with how quickly and professionally they handled it.

Good products and excellent customer service — highly recommended.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

works well, clear instructions, excellent customer service

The doorbell is a really great price, and the instructions are very clear and simple. The adhesive pad to attach the push button works well and customer service were very helpful when I reached out to ask about adding a second chime/receiver - they don't sell these separately, which would be helpful, but pairing the new chime to the existing push button unit was really straightforward. I like the brightly coloured sign to draw attention to the push button, too, as people do otherwise seem to miss the doorbell and just knock instead! Quick and clear responses from customer service when I emailed them too. Definitely recommend.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the products and the…

Really happy with the products and the support from Tecknet. I reported a problem with a door bell system and received an immediate reply. Once the customer support person had gathered a bit more info, I was sent a replacement, which arrived very quickly. I was so impressed by the service that I ordered a second unit for another room in the house. :)

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer care

I have had a number of Items from Tecknet and this time I had an issue with one of the lights - I reached out and they quickly came back with an acceptable solution and this was resolved speedily - really nice to see a company that actually cares about their customers. The solar lights I have are easy to fit and work really well - I have 2 placed in an external stairway and they are very bright when needed. First class service - thank you

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Pc mouse via Amazon

I bought a pc mouse via Amazon on october 2024 and few days ago I had some issues with it. I contacted the customer care service explanning what was happening and they give some help trying to fix the issue. Once they got that the issue wasn't fixable, they offered me to send me a new item for free. So after few day I had my new mouse. Really great job!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

One of our 3 wireless doorbells stopped ringing. I contacted customer services and had a very prompt, courteous and helpful reply to my email. The problem was not resolved after carrying out a reset procedure and I receive a replacement doorbell unit in the post.
Fantastic customer service.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Voxon doorbell

Our Voxon doorbell stopped ringing. I contacted customer services and had very prompt courteous and helpful comments. Unfortunately the problem was not resolved and I receive a replacement doorbell immediately.
Fantastic

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Making awareness better

The delivery fast,the bell itself does the job I want it to do by being loud enough and flashing plus with the three plugs I can have one in each room,so I have no excuse of not answering the door, wonderful.for someone hard of hearing even with aids in it's a blessing

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great after-sales service

Great after-sales service. Bought a remote ring bell 6 months ago and one of the speakers stopped working. I contacted Tecknet via email and had quick response and they sent a replacement in just a few days. Congrats for the service.

January 22, 2026
Unprompted review

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