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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, most reviewers were unhappy with their experience overall. Many customers found it extremely difficult to contact the company, often reporting no direct phone number and encountering unhelpful or rude agents who frequently ended chats without resolving issues. People also faced significant problems with the service, such as poor coverage, slow internet speeds, failed number transfers, and billing issues for unactivated services or difficulties with refunds. However, some customers also noted the excellent value for money, appreciating the significantly lower prices. A few people also felt that the internet service was stable and fast, with good coverage.

What people talk about most

Customer service

Customers had negative experiences with customer service, frequently describing it as poor, awful, or... See more

Service

Customers consistently note negative experiences with service, with many describing it as useless and... See more

Customer communications

Reviewers express significant frustration regarding the difficulty of contacting the company. Customers... See more

Payment

Consumers express significant dissatisfaction with payment processes, frequently reporting that payments are... See more

Price

People report ambiguous experiences with price, with many consumers appreciating the low and consistent... See more

Reviews shaping this summary

Rated 2 out of 5 stars

After 6 months, I have a decided opinion that this service is raunchy. Telephony sounds like the first IP calls 20+ years ago. Most of the conversations were unintelligible and just made both parti... See more

Rated 2 out of 5 stars

Too difficult to get access to an agent; not all agents even know what they are doing; the 'contact us' on the website only brings you to a cancellation option... I could go on...

Rated 2 out of 5 stars

Joke, cannot contact them at all tried online just go round and round in circles. Customer service obviously doesn't exist.

Rated 2 out of 5 stars

Been with Gomo for about 5 years now and haven't had any service issues so far. However, they've now made it impossible to contact them - the chatbot is the only means and it won't direct you to a hum... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Information provided by various external sources

GoMO is Ireland’s newest and best-value mobile network provider – just €9.99 a month, forever. Unlimited data, calls, texts + EU roaming. Order your SIM!


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.9

All reviews

(1,333)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking experience to be honest

Shocking experience to be honest, cannot find a subscription that will auto take my payment , have to manually pay every month , and even then they cancelled my account even though I paid for a month , and it’s great that there’s someone to call when something happens👍👍 I don’t want to talk to a robot , cheers though … Stay away from gomo

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Incredibly poor customer service

Incredibly poor customer service,

Overcharged me twice the monthly amount agreed for 6 months.

No one to make my case to, just bots that keep redirecting my questions to main page. So frustrating 😟

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

I have had zero issues with gomo

I have had zero issues with gomo, I made the mistake of switching away and within 4 days of the other networks awful coverage, lack of service , to no service , I instantly returned back to gomo, swear I'll never switch again, learned my lesson the hard way

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

They offfer VoLTE which is something…

They offfer VoLTE which is something other companies at this price range do not offer. I was with another network and when I was on a call, my data did not work. Searched around and found that GoMo do, and very happy with the price and ease of transfer from one network to the next.

November 16, 2024
Unprompted review
Rated 4 out of 5 stars

I've been with them for years and have…

I've been with them for years and have had no issues at home or roaming. Just did a speed test 44.4 Mbps DL and 9.05Mbps UL, that's in Ennis town.

Only leaving a review as I was looking up 48 mobile as I want to change for my work phone. I see that the reviews are mainly negative there also. Will give 48 a go.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Customer service is awful. I tried to cancel multiple times but you can't speak to anyone. They just go around in circles but there is no one you can speak to except over email. Now they have barred my number so I can leave.

September 23, 2024
Unprompted review
Rated 2 out of 5 stars

Gomo was great for sometime but in the…

Gomo was great for sometime but in the last 6 months myself and my friends have found the coverage shocking when I contacted gomo to be like why it could not be their fault it had to be mine I will be changing to a new network

September 23, 2024
Unprompted review
Rated 4 out of 5 stars

Couldn't fault the quality of the…

Couldn't fault the quality of the service where I am with the exception of some recent outages. About 3 in 3 weeks. But that was the exception. I'm moving to the new Sky €15 for life deal from the GoMo €9.99 one. Principal reasons: actual unlimited data (not throttled to 1mb download after 120GB); 5G; and, the unlimited UK/EU roaming.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

NOT SECURE …

Those people like myself who are happy to be paying €9.99 or €14 per month for GOMO will eventfully get a rude awaking when they realise what a budget service actually entails . THEY ARE NOT SECURE ! Someone hacked my account and managed to order a new sim to a different address . Luckily it was stopped by me after two days of trying to contact GOMO . We all use Banking etc on our phones so we need to think what the cost would be of using GOMO or other operators who do not operate proper security procedures and who provide hackers with easy access to your phone by supplying replacement sim cards without any proper scrutiny . To top it off they did not charge the hacker for his replacement sim but charged me €5 for the one i had to order to replace the hackers sim 😂, I will be moving elsewhere, BE WARNED !

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

Regret going to go mo

Moved one account to go mo and it was a reasonable service however unfortunately I moved a second account and it has been anything but satisfactory and the customer service has been bad and very rude. I will have no option but to move to a better service where staff can provide a service and not blame the customer for everything.

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

Thought I would give them a try

Thought I would give them a try, but I can't even get past the sign-up screen. I enter my card details and approve the payment in my banking app and then nothing. Customer service chat box just says closed for the weekend. I don't hold much hope for a technology company that can't even take an online card payment.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service,

No customer service,no phone number to contact,no reply to emails. A chat bot on their website will guide you to buy what they are selling

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable Similar To Eir.

I was with Eircom then Eir earlier and moved to GoMo to reduce costs for my family of 4. We are on €9.99 package since launching and from day 1 I never had any kind of issues. Been to many parts of Europe MiddleEast & Asia never even a call drop for 4 of us. I agree there is no customer service phone number. But that's what you are paying a price of two coffees ☕️ per month folks.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is abasymal. The worst I've ever experienced.

Excellent value for money and for the vast majority of my time the service has been good.

Unfortunately when I have had issues and needed them resolved efficiently - you are met with the most brain-dead and incompetent clowns that have ever masqueraded as 'customer service'.

5 days no service now. Bill is paid.
It's a farce.

June 24, 2024
Unprompted review

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