Gongs Unlimited Reviews 

2,804
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We rented a gong from Gongs Unlimited for our June 2025 wedding. The process was extremely simple and smooth, and the staff we spoke with were kind and professional. The gong was a big hit with our... See more

Rated 5 out of 5 stars

Great purchase experience. When I emailed several times, I quickly received an answer and helpful information. The gong and friction mallets are awesome. My husband and I really enjoy the Atlantis g... See more

Rated 5 out of 5 stars

Greetings! Just wanted to let you know how much I appreciated the meticulous packing & boxing of my recent order from your team. My order shipped cross-country and I waited with anticipation. Everythi... See more

Rated 3 out of 5 stars

I really expected better. The sound is quite good but not exceptional, because the crash is quite coarse. This gong is not very versatile. As for the aesthetics, the design is not engraved at all, ju... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Gongs Unlimited is your ultimate purveyor of sonorous metal for your internal dreamscapes, heavy metalisms, enlightened voyages, delirious gong shows, business celebratories, and even, your moments of silence.


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4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,804)

1 review in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Helpful staff. Fast shipping. Seems they all want to share the love of sound healing and vibrations. Thank you! Linda

June 23, 2022
Rated 5 out of 5 stars

Great Gong

The Pasi 15" Gong has excellent workmanship and great sound, it was what I was looking for and the sound demo was spot on. My thanks to Gongs-unlimited for help in choosing this Gong and the fast shipping!

June 18, 2022
Rated 5 out of 5 stars

Products are so diverse

Products are so diverse. I bought a crystal merkaba and I love it. Their customer service is the best and I love the humor they use when writing descriptions. You can tell they are having fun with what they do.

June 18, 2022
Rated 1 out of 5 stars

Disappointed

As a first time customer, I am disappointed.
My order was a simple order with three items. Unfortunately only 2 of the 3 items delivered were correct. The third item was the wrong item. While now I did receive the correct replacement, and the shipping label to ship back the incorrect item, there was no apology in the e-mail response. There was also no refund for the shipping charges I paid, nor for my time and hassle to pack the wrong item that was delivered, then drive and take it to a FedEx office so it can be returned to Gongs Unlimited. This experience makes me question the product as the experience of receiving the product had no check, no quality, and no customer support. The fee I was charged for shipping should be refunded in order to leave a positive experience, especially for first time customers. A coupon or future discount is useless as this experience needs to be remedied.

June 17, 2022
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Reply from Gongs Unlimited

hello csilla- thanks for letting us know that you were slightly perturbed about how you perceived our customer service. i reviewed the emails we sent and perhaps our service rep did not apologize in a grandiloquent manner that would befit a Director of Regulatory Affairs, as you are, but she was more focused on getting the correct item out to you. Please note- if specifics are of a concern to you - you referred to a Pyramid as a Triangle, and, I noticed your Linkedin profile has your title misspelled as "Director Regulatory Affaris". So I think we call can accept that none of us are perfect, not even you. We worked to fix the mishap of the incorrect item shipped to you ASAP, which we did and could be read as inclusive of an apology (us saying "our bad!") given the speed at which we did it, as well as our immediate admission of our error and responsibility for it as well. Rather than our rep typing up more words, she fixed it. Actions can speak louder than words. We of course did not charge you extra shipping for the replacement item. The original shipping you paid would have cost the same with the correct item in it, so your request for a refund for shipping - and in the tone you state it - seems more like a demand, an imperious idea you came up with versus something that would compensate you for the pain it took you to get to Fedex Office. Especially as all the items arrived to you. Please note - We do respect the extra time you had to take to go to Fedex Ground and we are grateful for you doing that and often a demonstrative apology of great size for whatever time it took. The shipping cost you paid was 57 dollars approximately. We will credit you back 27 USD as a gesture of goodwill for that time. I hope your misunderstanding of how we remedied our mistake and the care we take with our items and customer care can somehow turn into wisdom and compassion on this spinning Blue Pearl that we are all on. Bless you, my friend.

Rated 5 out of 5 stars

Trung Sister Gong and floor stand.

What a wonderful experience in excellent customer service and speedy delivery. Knowing there are no guarantees, Andrew was very responsive to my emails as I attempted to purchase a Cheung sister is gone from Gongs Unlimited in time for a large Soundbath event. Andrew was very helpful in making trade place at the right order and provide me some context to have a delivery process would happen. The products arrived half a day earlier than expected and the products are absolutely beautiful. The stand we purchased is a little less stable than I had hoped but were modifying it with Yoga sandbags at the base. Overall a five star experience and five star products.

June 17, 2022
Rated 5 out of 5 stars

Great customer service!!!

Gongs Unlimited is the place to go if you're looking for gongs and accessories- plus they have the best customer service of just about any company I have ever encountered. I have bought several gongs and gongstands from them over the past few years. Whenever I have needed help they have responded right away. Not only are they accessible, helpful and informative, they are FUN! They are real human beings who you can actually talk to on the phone- if you're lucky they might even sing to you! Can't recommend them enough.

June 15, 2022
Rated 5 out of 5 stars

Helpful and upbeat

The gentleman who helped me was very upbeat and friendly. He made recommendations based on what I was looking for. I received my order and was very pleased!

June 14, 2022

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