Gonser Reviews 

I have ordered a standing desk legs + desk. I am super happy with the delivered product. The Swiss Post has delivered the product with a tiny scratch (Swiss Post's fault). Gonser has agreed to reimburse me for the scratch, although it wasn't their fault. Overall, amazing experience and definitely recommend it.

I've ordered a sofa a week ago. I only got half of it delivered to me and the communication absolutely sucked. There was no number to call or a chat to sort out the issue fast. Only communication via mail that took super long and was incredibly frustrating as I have to explain the same thing over and over. 12 Mails were exchanged so far and there's no resolution so far.

Fantastic service and products! This company is outstanding and the prices are discounted compared to other websites

Ok, ordered few time, no issues

Incredible product, exactly what I was looking for !

I’ve placed many orders with Gonser.ch, ranging from CHF 20 to CHF 400, and every time the experience has been great. Products are as described, shipping is fast, and everything arrives in good condition. Thank you!

we bought tv cabinet & wooden were broken after screwed in. quality is so bad. they refused to refund & gave us coupon code for the same amount. we had no choice to buy other things, some of products were so bad quality & broken within a short time like cover for outdoor furniture. not recommend for buying from this company at all

Ordered an outdoor daybed. Item was delivered fast, like within the same week to our address in Switzerland. It turns out that one of the leg was slightly damaged. I informed customer service with photos of the damaged part and packaging. They responded immediately offering options to return or partial refund. It was very smooth customer service, and I would highly recommend them.

I ordered two things, one of them didn't arrive until now (ordered 3 weeks ago) and the other one was in the wrong colour. When i wrote to customer service, they offered me a voucher, but said, the colour was the right one, although it is very obviously not.

I bought 2 ceiling fans and 1 of them was defect.
The solution offered is to give me a voucher ONLY (i would expect a refund when the product is faulty) and i have to stay home 1 entire day for them to pick it up as they will not agree on a timeslot nor offer to call within 30 min of arrival. (no option to send). The package cannot be picked up if entry code on building why Your pick up service is therefore NO service as i have to be there to handover the package. ALL IN ALL we will never buy from you again.

Updated review: 11.07.2025

We ordered the Daria two-seat sofa from Gonser, which arrived damaged and dirty, with torn packaging. The delivery driver admitted it was already in that condition when he received it, but refused to take it back, saying he didn’t have the proper return label.

We provided photo evidence to Gonser. They offered CHF 100 compensation for cleaning and repair — then never paid it. Instead, they insisted on having our bank details, refusing to refund via PayPal, even though the purchase was made through PayPal.

After this completely unacceptable behaviour, we opened a PayPal case. PayPal later refunded the full amount to us and confirmed that Gonser’s handling of the case was not appropriate.

Shockingly, Gonser has now sent us a formal invoice for CHF 50, demanding money back after the PayPal case was closed in our favour. PayPal has told us:

We should not pay anything.
The merchant must not contact us directly.
If Gonser continues to pressure us, we are entitled to report the matter to the Swiss police for harassment.
So not only is their product quality awful, but they clearly don’t respect PayPal’s rules or their legal obligations in Switzerland.

We’ve now forwarded everything to PayPal’s European legal team.

Avoid this company at all costs.

Bewertung auf Deutsch:

Wir haben das Daria 2-Sitzer-Sofa bei Gonser bestellt – es kam beschädigt und verschmutzt an, mit zerfetzter Verpackung. Der Lieferfahrer bestätigte, dass es bereits in diesem Zustand war, weigerte sich aber, es zurückzunehmen, da er kein Rücksendeetikett hatte.

Wir haben Gonser Fotobeweise geschickt. Sie boten CHF 100 für Reinigung und Reparatur an – das Geld kam nie an. Stattdessen verlangten sie unsere Bankverbindung, obwohl die Zahlung über PayPal erfolgte.

Wir eröffneten daraufhin einen Fall bei PayPal. PayPal gab uns recht, erstattete den vollen Betrag und bestätigte, dass das Verhalten von Gonser nicht akzeptabel war.

Jetzt geht Gonser noch weiter: Sie haben uns eine Rechnung über CHF 50 geschickt, obwohl der Fall von PayPal längst abgeschlossen wurde. PayPal hat uns mitgeteilt:

Wir sollen nichts zahlen.
Gonser darf keinen direkten Kontakt mehr zu uns aufnehmen.
Sollte das Unternehmen weiter Druck machen, dürfen wir die Polizei wegen Belästigung einschalten.
Gonser respektiert weder die Regeln von PayPal noch Schweizer Gesetze.

Wir haben alles an das europäische PayPal-Team weitergeleitet.
Dieser Anbieter ist absolut nicht zu empfehlen.

I have ordered and paid for a product more than a month ago. Even when it says ‘ready to ship’ on my account for almost all of this time the shipment is still not done. The customer service is bad, they either keep on saying they will contact me when the shipping is out ( in 3 languages) or there was a mistake and the order was cancelled and they re made the order. When I ask cancellation and refund of my payment, then they say ‘once the product is received by the customer then it can be returned and the customer will receive a voucher! I do not want a voucher I want my MONEY back. It‘s their inefficiency and mess up and they must assume the responsibility but the same ineffective customer service person keeps on sending me autoreplies and nothing happens!

I am impressed with Gonser. It's my second time using the company and the whole process was perfect - easy ordering, efficient communication, fast delivery. One part of my order was delayed by a few hours and I was compensated. All I can say is thank you!

I ordered a matress where it was stated next day delivery and it was available. I ordered on Monday, it was immeadiately available for dispatch and then it was written waiting to be dispatched. On Tuesday nothing happened, not even a message. On Wednesday the same thing. I wrote to them, No reply.
I ordered it because I am in Zürich just for a few days and it was written delivery next day.
What elese can I think then that it is a scam to attract buyers!

I have ordered on Gonser.ch few times and was never disappointed. The products are as per description and the delivery is fast. Last order had a small defect but after contacting customer service, I received a quick response and they have been very efficient in solving the situation.

I ordered a rose arch climbing aid from Gonser.ch more than a week ago. On the web site, it said "delivery tomorrow". But I waited and waited. Finally, 8 days later, it said shipped. I waited 2 more days and wondering what happened. Then I saw an image posted by Planzer. They left the package under the mailbox, which is next to the street. Apparently, the package has been stolen... After got in touch with Planzer, they said I need to contact Gonser.ch to open a ticket, in order to proceed further. After contacted Gonser.ch, they claimed that under Swiss law, it is the buyer of the product who bears the risk of shipping. For those who are interested in making orders from Gonser.ch, please do think twice. Hope you won't end out like me, wasted more than a week on waiting and in the end the package was placed next to the street and got stolen... The only thing you'd get is a picture of your ordered item left next to the street near the mailbox...

Thank you for your reply, but customer service simply refused to help. No spare parts, no real solution — just the option to return the item for a store credit. After this experience, who would want to buy from or do business with Gonser? I just want you to pick up the product and be done with it. I’m tired of being treated poorly as a customer.
Gonser advertises a 100-day right of return, but what they fail to make clear is that it only applies as store credit — even if the product arrives damaged and incomplete.

I ordered an item that arrived with missing parts and visible damage. Despite this, they refused to issue a refund to my original payment method and only offered a voucher, which is completely unacceptable.

The company does not stand behind its products, and their return policy is misleading. Prices are not any better than other similar vendors, shipping takes longer than competitors, and the after-sales support is terrible when you try to resolve a problem.

I do not recommend Gonser at all.

Does not worth the "saving" . I never had worse costomer service, I ordered few times from the shop and I regret it deeply. the furniture are extremely low quality. The costumer serive is there only to make as an appearace. I asked to cancel 2 orders. in both of the cases I didnot even had a tracking number, and I saw that they didnot process the order yet. but I recieved and automic resonse that I should contact Plazner to stop the deliver and get a store credit, the first time I managed to stop the delivery but now they say I did it wrong and I cannot get the credit, the seond time, the processed the order more than 6 hours after i sent the requst and still say that they could not do the return only a store credit because they "already sent it"

I placed an order on Gonser on the 15th of May. The promised delivery date was supposed to be on the 20th of May through their lowly rated delivery partner Planzer. On the 20th I tracked my parcel and saw that it said delivery had failed. I emailed Planzer and provided them with my cellphone number and told them that I would stay at home and wait to personally receive my parcel. They told me that it would now be delivered on the 21st.

On the 21st, I waited for the parcel and nothing arrived, then around midday i decided to track it online and then I realized that it reported as "delivered". I then emailed Planzer, where some lady arrogantly replied to me by telling me that the parcel had "been lost" and that I should contact the sender. No further explanation!

Gonser replied to my "lost parcel" issue by telling me that it is "in clarification and they would soon get back to me". My follow up phone call to Planzer on the 23rd only made me feel worse because they told me that my parcel simply never existed in their system and thus they cant explain how and where it "got lost". Needless to say, I am a tourist here in Switzerland and returning back to my country on the 30th of this month. Today is already the 23rd and I doubt this issue will have been resolved yet.

Update: Gonser resent my parcel. For an order that I placed on the 15th of May, I will only be getting it 18 days later (on the 2nd of June), that is only if the date is not changed again, or if the parcel doesn't get "lost" again. Once more, this is a stern warning to you all, Gonser's delivery partner will make your experience hell!