Good & Fugly Reviews 

41
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness, great taste, and fantastic variety of the fruit and vegetables delivered directly to their homes. Consumers also highlight the wonderful overall quality of the items, describing the online ordering process as extremely easy and the delivery team as consistently reliable. Though some customers noted occasional quality issues, mentioning bruised or spoiled fruits like peaches and avocados inside their delivery boxes. A few reviewers also expressed a clear desire for greater flexibility regarding delivery schedules or mentioned receiving unexpected items they did not expect.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the fruit and vegetable boxes offer great value... See more

Quality

Customers had great satisfaction with quality, consistently praising the fresh and tasty produce that arrived... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting timely arrivals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A great variety of produce. It was great to receive tomatoes that actually smelt like tomatoes being so fresh! As is the freshness of all that in the box. I look forward to when variables may be ad... See more

Company replied

Rated 4 out of 5 stars

Received my mixed fruit and veggies. It turmeric which would be out of the normal. Otherwise a good selection of general mix. Quality good

Company replied

Rated 4 out of 5 stars

Overall was good . I don’t mi d the veggies or fruit looking ugly but I did not appreciate tha 3 peaches out of 4 were black inside and 2 avocados out of 3 couldn’t be eaten.

Company replied

Rated 4 out of 5 stars

Produce was excellent. sMS updates for delivery accurate. I thought it was great. I would love a choice of delivery date/time. We use lyka dog food and there delivery system is fab - I can sel... See more

Company replied


Company details

  1. Fruit and Vegetable Store
  2. Fruit and Vegetable Wholesaler
  3. Greengrocer
  4. Grocery Delivery Service
  5. Supermarket

Written by the company

Re-established in June 2025, Good & Fugly exists for one simple reason: to support Australian farmers. We do this by finding a home for both their “good” and their “fugly” produce, the quality fruit and veg that doesn’t always fit the traditional retail mould, but is every bit as fresh and delicious. By delivering seasonal produce straight from Aussie farms to your doorstep with our produce box offerings, Good & Fugly helps farmers move more of what they grow and earn a fairer return for their hard work. Good & Fugly is proudly backed by chef Matt Moran and operates in partnership with OzHarvest, Australia’s leading food rescue organisation. Together, we’re working to create a stronger future for farmers while helping more incredible Australian produce find its way onto people’s plates.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(41)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of money

Pointless to subscribe if you are, as I was, paying more money for ugly fruit and veg than what you buy at Coles.
I paid $40 for $30 worth of ugly fruit and veg in a small box bundle.

March 22, 2024
Unprompted review
Good & Fugly logo

Reply from Good & Fugly

Hi Con,

Thank you for taking the time to share your feedback, we really appreciate it.

Good & Fugly is now a completely new business, relaunched under new ownership and management. Your experience reflects the previous business, not the current one.

Today, we partner with local Australian farmers to give both surplus and ‘fugly’ seasonal produce a home, helping reduce food waste while supporting the legends who grow our food. For every box, four meals are also donated to those in need through OzHarvest. We’d love to welcome you back to experience the new Good & Fugly.

– Good & Fugly Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look