Goodbikegear Reviews 

49
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Awful customer service. Received a boxed bike but the valve on the inner tube was leaking. I replaced the inner tube and sent them an email about it which they ignored. Then phoned them up and asked f... See more

Rated 5 out of 5 stars

Well impressed great price good communication and prompt delivery with courier delivering right within hour time slot. Answered my queries before I ordered. Bought a felt z3 ultegra disc and just one... See more

Rated 5 out of 5 stars

Being on mainland UK, I did think a little about purchasing a cycle from a Belfast based cycle shop, though rest assured the location was totally transparent to me. Bike was assemble great, only th... See more

Rated 5 out of 5 stars

Excellent company. I ordered two bikes and cancelled one as I read some reviews and the geometry was a bit aggressive for me. Refunded without question. The bike I wanted was delivered in three da... See more

Company details

  1. Bicycle Store

Information provided by various external sources

We have a passion for cycling, both on and off road, with a drive and focus to deliver what we believe bikers want – good gear, fast delivery, and the cheapest possible prices. We are a member of The Association of Cycle Traders in the UK and part of CycleScheme and CyclePlus, the leading Cycle to work scheme providers. Always keen to hear from fellow cyclists, we will actually act and respond to your queries, concerns and suggestions - we have a team of Cytech-qualified mechanics and pro riders who can give you honest, straightforward advice about the bikes we sell and which suit you best. You can always call us on 02890834056 for full details or any questions that you have.


Contact info

3.9

Great

TrustScore 4 out of 5

49 reviews

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3.9

All reviews

(49)

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Rated 5 out of 5 stars

Amazing service

I have recently purchased a new bike from goodbikegear.com and I had the best service I have ever had from a online company. I contacted them first to find out how complete the bike would be and they came back to me within a few hours, once I ordered the bike it was with me in a few days and it was and is the best bike I have ever owned. If you are like looking for a new bike I would definety recommend these guys

October 10, 2016
Unprompted review
Rated 3 out of 5 stars

marin san rafael ds3

i knew the bike i wanted which made ordering over the internet easier. the price was very compeditive. delivery was not just quick but within 1 minute of when dpd said they would be at my house, which helped me alot. the down side was a gear problem. the lads emailed me a link on how to adjust the chain, but no matter what i did it kept rubbing the front derailleur. after three days of trying i had to take the bike to a local shop and it was the front derailleur was not parralel to the gears so i would never have solved the problem my self. i did ask if the bikes were set up and gears checked before i ordered and was told yes. so i was disappointed to have the problem and pay to have it sorted. on the plus side i love the bike its well woth the money. Stuart West

October 10, 2016
Unprompted review
Rated 5 out of 5 stars

New bike - first time order

Was a little bit apprehensive about ordering from a place I had not heard of and a long way from my home address. They did however had the exact bike I wanted (Marin Lombard 2016) and at a good price. All purchased with some extras using the Cycle to Work scheme. Buying remote also meant that bike could not be checked before heading out of shop.

Delivered in good time and in good condition and did not take too long to assemble. I needn't have worried. Great looking bike and very happy.

Good service and helpful. Pleased to recommend.

I did try other places that had same bike but just felt more comfortable with Goodbikegear.

September 30, 2016
Unprompted review
Rated 5 out of 5 stars

Fast and Happy

Ordered a Marin San Rafael on line based purely on price. Never heard of these guys but the bike arrived within 4 days exactly as ordered and with a bell!
Mostly assembled, took me about 1 hour to have it ride ready and off to the park for a quick trial. Really happy with this bike and the service from GoodBikeGear.
Likely to buy from them again. Cheers

September 9, 2016
Unprompted review
Rated 5 out of 5 stars

As good as Wiggle and others

I was pretty nervous about ordering from these guys as to be honest I had never heard of them until my wife sent me a link.

I ordered the PowerTap P1 pedals from these guys. They were about £30 cheaper than Wiggle and also came with a free computer which Wiggle did not offer. Delivery came quickly, packaging great quality. All in all a great experience.

I will be buying more of my bike gear from here from now on.

September 1, 2016
Unprompted review
Rated 5 out of 5 stars

Great price service and delivery

Well impressed great price good communication and prompt delivery with courier delivering right within hour time slot. Answered my queries before I ordered. Bought a felt z3 ultegra disc and just one quick spin but impressed with the bike amazingly it seems as comfy as my roubaix and really soaks up the bumps thanks guys will be back

August 25, 2016
Unprompted review
Rated 5 out of 5 stars

Great service!

Excellent company. I ordered two bikes and cancelled one as I read some reviews and the geometry was a bit aggressive for me. Refunded without question.
The bike I wanted was delivered in three days at the correct time window and in perfect condition. (Thanks DPD) Assembly was just peddles, bars and front wheel as normal and all that was needed after a test ride was some gear adjustment.
The company were helpful throughout, easy website, quick answering of calls and more than anything an incredible price even for end of season.
Wouldn't hesitate to recommend or use again, cheers.

August 14, 2016
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

I ordered some Powertap wheels from Goodbikegear because they were much cheaper than elsewhere. I was a bit apprehensive because I had never heard of the company before. However, the wheels arrived in good time and were well packaged. I did chase the order (by telephone) because after 3 or 4 days the wheels were not yet dispatched. The phone was answered quickly, and the person I spoke to was very friendly and was quick to chase up the order, and give me an accurate estimate of when the wheels would arrive. I would definitely use the company again.

March 19, 2016
Unprompted review
Rated 5 out of 5 stars

Excellect company.

Ordered a new bike off these guys (which was very cheap compared to other places!)
Turned up 2 days after order on free delivery, packaged well. Bike in top condition.

Was kept informed throughout process as to where the delivery was

Will use again!! Very good company


Thank you!

February 22, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service and value

Having browsed the web for a new bike in the January sales I came across these guys who I had never heard of . I ordered my bike online which was really easy to do and the communication from them was very prompt and polite . The bike arrived a couple of days after they confirmed it was shipped and was delivered well packaged and by a great courier who kept me well informed by email an text message .
I would not hesitate to use these guys again and would definitely recommend them to my friends and colleagues .
Keep up the good work and great deals.

January 15, 2016
Unprompted review
Rated 5 out of 5 stars

Best price and faster than expected delivery

I bought some PowerTap P1 Pedals from here. It was the cheapest place to get them from all the online stores I checked. It also came with a free Joule Bike Computer.
I had an issue using a promo code for an extra £20 off. It was over Christmas when they were closed but bought it online anyway, contacted customer services, and was refunded the £20 afterwards.
Delivery was due in 3-5 working days. It arrived in 3 working days, which is particularly good considering I ordered it on Boxing Day and the shop was closed until 29th (due to Bank Holidays) meaning it was a busy time of year for the shop and the delivery company and often orders from elsewhere are delayed.
So 100% delighted.
I wouldn't usually write a review, but this company is new to me and others may not have heard of them, so if I find they have the cheapest price for something in the future when I don't need next-day-delivery, I won't hesitate to buy from here.

January 6, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

I purchased a bike through this company. They are a great bunch of people and very helpful. The bike was a bit of an investment for me, but their price was by far the cheapest. They packaged the bike up really well and it arrived promptly exactly when they said it would. I would recommend this company to anyone.

January 5, 2016
Unprompted review
Rated 5 out of 5 stars

Delivery of goods

I ordered an item form them and I was kept informed step by step about its journey to me. I even got an email on the day of delivery telling me which hour slot it would be delivered in and by whom, and they were spot on.
I cannot recommend them highly enough, and I think they all deserve a Cadburys Cream Egg.
Well done and keep up the good work of showing the others how it should be done.

Barry

December 10, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Great service, will recommend too my friends , I bought ffw f6r wheelset £200 cheaper than I could find anywhere else, kept fully informed throughout transaction, very happy with overall service will definitely use again.

November 5, 2015
Unprompted review
Rated 5 out of 5 stars

brilliant service. thank you

I have made a few purchases with goodbikegear.com, including a bike. Each time it was delivered quickly and I was kept updated by email on dispatch detail and delivery. Great service

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Marin Bobcat Trail 7.3 Mountain Bike 2015 purchased as birthday present for son

Fantastic service, friendly and helpful, bike arrived so quickly... Easy to assemble quality was exceptional and included birthday greeting which was a nice touch

Son saw box ahead of his birthday so we had to give to him early and hasn't been off it since!

Would highly recommend GBG to anyone and everyone the 5 stars are not enough for the all round service that was received

October 17, 2015
Unprompted review

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