I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle w... See more
Company replied
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GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
They provide a good service in VIN search. Just be careful in clicking on options that might sign you up for a monthly fee of $29.00+ a month after a 7 day trial period. They resolved my issues promp... See more
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Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
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Information on past maintenance.
I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle was maintained.
April 23, 2026
Reply from GoodCar
Hello Sterling,
Thank you for your review and feedback.
We understand you were looking for detailed maintenance information, such as oil changes and transmission servicing, and we apologize that this was not clearly available.
We appreciate your input and are working to improve how maintenance records are presented. If you’re still interested, please let us know the vehicle, and we’ll be happy to provide any available information.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Really fast response from customer…
Really fast response from customer care. Solved the issue quickly and smoothly.
April 23, 2026
Reply from GoodCar
Hi Paul,
We're happy to hear that our customer care team provided a fast response and resolved your issue quickly and smoothly. Thank you for your positive feedback! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Not a true Carfax alt
Not a true Carfax alt. Didn't get full information on the cars I needed and they have sneaky recurring charges.o
ETA: I deleted my entire account to prevent more recurring charges and remove my info from their database. Will never use again, I’d rather pay the $40 for a car fax.
April 22, 2026
Unprompted review
Reply from GoodCar
Hello Alexandr,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the information provided did not meet your expectations and that you felt the billing was unclear. We aim to provide transparent service and accurate vehicle history information, so we take your concerns seriously.
We would also like to clarify that any recurring billing is disclosed at the time of purchase, but we understand how this may still feel unexpected if it was not clear during your experience. Your comments have been shared with our team for review so we can improve both our product clarity and user experience.
Additionally, we were unable to locate any account matching the name provided. Could you please share further details or a link to the account so we can review this matter and assist you further?
We hope to hear from you soon.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Great service to use
I will certainly use this service again when purchasing a new vehicle.
April 23, 2026
Reply from GoodCar
Hello Matthew,
Thank you for your 5-star review!
We’re delighted to hear that you had a great experience using our service and that you would consider using us again when purchasing your next vehicle. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Jane,
Thank you for your 5-star review!
We’re pleased to hear that our representative was very helpful and polite during your interaction. We truly appreciate your kind feedback, and we will be sure to share it with the team.
If you need any further assistance, please don’t hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
fantastic service dept
April 16, 2026
Reply from GoodCar
Hello Daron,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you were pleased with our service department. Your kind words are greatly appreciated and will be shared with the team.
If you ever need any assistance in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Karen,
Thank you for your 5-star review. We’re pleased to hear that you found our customer service helpful and friendly. Providing a positive and supportive experience is very important to us.
We truly appreciate your feedback and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Predatory
Predatory, they use hidden renewal clauses to take your money
April 22, 2026
Unprompted review
Reply from GoodCar
Hello Jake,
Thank you for your feedback. We’re sorry to hear about your experience and take concerns like this very seriously. Our goal is to be transparent about all terms, including any subscription or renewal details, and we regret if anything was unclear.
Nonetheless, since you haven’t used the service, your account has been canceled, and we’ve issued a refund of $29.95 as a one-time courtesy. Please allow 3–5 business days for the funds to be returned to your account.
If you need any further assistance, please don’t hesitate to let us know.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Kyle,
Thank you for your 5-star review. We’re delighted to hear that Jomarie was able to assist you and provide helpful support. Your kind words mean a great deal to us.
We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Real Miles Uncovered …
I used the GoodCar for service to Check on a vehicle. By using GoodCar it helped me learn that the car had 100,00 more miles than the seller was listing.
April 22, 2026
Reply from GoodCar
Hello Joel,
Thank you for your 4-star review. We’re glad to hear that using our service helped you uncover important information about the vehicle and make a more informed decision. Transparency is exactly what we aim to provide.
We appreciate you taking the time to share your experience, and we’re here anytime you need assistance in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Don,
Thank you for your 5-star review. We’re glad we were able to process your 1-month refund promptly as requested. Providing efficient and straightforward support is always our goal.
We appreciate your feedback and are here to assist you anytime you may need help in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Timothy,
Thank you for your 5-star review. We’re delighted to know you had a positive experience with our customer service team. Providing helpful, responsive support is always our priority.
We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
They were quick to reply when I needed…
They were quick to reply when I needed a refund! They gave it quickly with no questions!
April 21, 2026
Reply from GoodCar
Hello Taborah,
Thank you for your 5-star review. We’re delighted to hear that our team was able to respond promptly and process your refund quickly and smoothly. Providing efficient and hassle-free support is always our priority.
We truly appreciate your feedback and are glad we could assist you. Please feel free to reach out if you need anything further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Trying to buy used car is terrifying…
Trying to buy used car is terrifying for me. The site gave me valuable information. Nick was helpful confirming the cancelation of service.
April 21, 2026
Reply from GoodCar
Hello Mary,
Thank you for your 5-star review.
We’re glad to hear that our service was able to provide you with valuable information during your car-buying process, and we understand how important and sometimes overwhelming that decision can be.
We also appreciate your kind mention of Nick and are pleased he was able to assist you with confirming the cancellation in a helpful and professional manner.
Your feedback means a lot to us and is greatly appreciated.
If you need any further assistance in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Great App
The app was simple to use and the information provided was great. Customer service was also extremely helpful and understanding.
April 19, 2026
Reply from GoodCar
Hello Geoffrey,
Thank you for your 5-star review.
We’re delighted to hear that you found the app simple to use and that the information provided met your expectations. It’s also great to know our customer service team was helpful and understanding during your experience.
Your feedback is truly appreciated and encourages us to keep improving both our product and support.
If you ever need further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Erica,
Thank you for your 4-star review.
We’re glad to hear that you found the cancellation process simple when calling in. We always aim to make our support experience as straightforward and hassle-free as possible.
If you ever need any assistance in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Great customer service
April 20, 2026
Reply from GoodCar
Hello Brenda,
Thank you for your 5-star review.
We’re delighted to hear that you had a great experience with our customer service. Providing responsive and helpful support is a top priority for us, and your feedback is truly appreciated.
If you need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Alex,
Thank you for your 5-star review.
We’re very pleased to hear that you found our service helpful and professional. Your feedback means a great deal to us and encourages our team to continue providing high-quality support.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
really good
April 20, 2026
Reply from GoodCar
Hello David,
Thank you for your 5-star review.
We’re pleased to hear that you had a really good experience with our service. Your feedback is greatly appreciated and motivates us to continue delivering the best possible experience.
If you ever need any assistance, please feel free to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
The information was very adequate and…
The information was very adequate and very easy to find
April 20, 2026
Reply from GoodCar
Hello Ron,
Thank you very much for your kind feedback and 5-star review.
We’re delighted to hear that you found the information adequate and easy to locate. Providing a smooth and efficient experience is very important to us, and it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
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