Justin Kates is awesome. I’ve never been to a good feet store before so I wasn’t sure what to expect. He heavily related to me as a former athlete and really considered my past medical issues regardin... See more
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Justin knows a lot about this because he’s been through it himself. He could show me what was going on w the changes in my foot after being in the same strengtheners for two years and they had worn ou... See more
Company replied
Jennifer helped me at the Westerville store and very helpful with listening to how I felt in each pair of supports and made adjustments as needed. They were very helpful and I am ready to have less ov... See more
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Informative Helpful Friendly
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Company details
Written by the company
The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
Good Feet Customer Satisfaction Policy
90-day Customer Satisfaction Policy
Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise
Contact info
671 Worthington Road, 43082, Westerville, OH, United States
- 6148809255
4.8
Excellent
43 reviews
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An educational experience
An educational experience. Zach was most helpful in explaining the Good Feet system. The technology used to develop the correct personalized fit was impressive. Going home and bring my wife back.
August 27, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Roger, thank you for taking the time to recognize Zach. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Zach sees this.
Justin Kates was amazing
Justin Kates was amazing. Very knowledgeable and took the time to explain the process and why he was doing what he was doing!
August 25, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Alex, thank you for taking the time to recognize Justin. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Justin sees this.
Justin Kates is FANTASTIC
Justin Kates is awesome. I’ve never been to a good feet store before so I wasn’t sure what to expect. He heavily related to me as a former athlete and really considered my past medical issues regarding surgeries on my ankles and needing support. He really took the time to make sure everything fit correctly and comfortable for me and my husband and made things as simple as possible. I couldn’t recommend this place enough. Thank you!
August 25, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Bri, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Justin reflect exactly the type of care we strive to provide.
Jennifer helped me at the Westerville…
Jennifer helped me at the Westerville store and very helpful with listening to how I felt in each pair of supports and made adjustments as needed. They were very helpful and I am ready to have less overall foot pain. They are expensive, but they come with lifetime support and exchanges as needed
August 24, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello David, we are so grateful you took the time to recognize Jennifer! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Jennifer are what make the difference between a product and a real solution. Thank you for sharing your experience!
Justin knows a lot about this because…
Justin knows a lot about this because he’s been through it himself. He could show me what was going on w the changes in my foot after being in the same strengtheners for two years and they had worn out. He knew what to do to make me feel better and I’m so appreciative of his personable approach and kindness and thorough explanation. Give this man a raise!!
August 22, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Julii, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Justin reflect exactly the type of care we strive to provide.
Amazing experience!!!
Amazing experience!!!
We are so glad we came in today. Everything was explained in detail and we felt very taken care of.
August 21, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Nancy, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.
PAIN FREE -AMAZING CUSTOMER-SERVICE FROM JUSTIN I walked in with severe knee and hip…
I walked in with severe knee and hip pain -I walked out PAIN FREE. Justin was amazing, professional kind. I would recommend THE GOOD FEET STORE!!!
August 19, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Tracy, thank you for taking the time to recognize Justin. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Justin sees this.
Ben did a great job worker ng with my…
Ben did a great job worker ng with my feet issues
August 18, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Paul, thank you for taking the time to recognize Ben. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Ben sees this.
Significant improvements with walking
Significant improvements with walking, standing, and balance.Justin Kates was awesome correcting my feet problems.
August 14, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Mark, we are so grateful you took the time to recognize Justin! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Justin are what make the difference between a product and a real solution. Thank you for sharing your experience!
Zach was friendly and knowledgeable
Zach was friendly and knowledgeable. We got all our questions answered and we feel like the Good Feet store will stand behind their product to make sure we have success.
August 8, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello AG, we are so grateful you took the time to recognize Zach! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Zach are what make the difference between a product and a real solution. Thank you for sharing your experience!
Ben was very helpful and explained…
Ben was very helpful and explained everything very well. He answered all of my questions.
August 1, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Nancy, we are so grateful you took the time to recognize Ben! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Ben are what make the difference between a product and a real solution. Thank you for sharing your experience!
Informative
Informative, caring service to make aure I was comfortable and happy.
August 1, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Rae, thank you for the wonderful review! Our goal is always to make sure you walk out feeling better than when you walked in. Glad our Polaris team delivered that. Come back anytime.
Very helpful and amazing experience
Very helpful and amazing experience
July 31, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Landon! Seeing your 5-star review makes us all smile. It's our goal to provide a great experience, and we're happy to know we hit the mark for you. Your trust and feedback mean the world to us. Thank you for choosing The Good Feet Store!
Took so much time explaining everything…
Took so much time explaining everything to us. Wonderful experience
July 31, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Bethanie! Seeing your 5-star review makes us all smile. It's our goal to provide a great experience, and we're happy to know we hit the mark for you. Your trust and feedback mean the world to us. Thank you for choosing The Good Feet Store!
The gentleman I met with was very…
The gentleman I met with was very professional and patient with me. I had a lot of special conditions. He got me exactly what I needed. His name is Zach. Highly recommend!
July 25, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Lisa! Seeing your 5-star review makes us all smile. It's our goal to provide a great experience, and we're happy to know we hit the mark for you. Your trust and feedback mean the world to us. Thank you for choosing The Good Feet Store!
Angelo was great
Angelo was great. He really explained everything to where I could understand what was going on. He asked a lot of questions and got me what I needed. I could tell the difference fast. Plus he was quick and professional.
July 24, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hi Christopher Hall, thank you so much for shouting out our team. We're lucky to have people like Angelo focused on making your experience the best it can be. We really value your feedback. Thank you for putting your trust in The Good Feet Store!
Fantastic experience !
Fantastic experience !! Justin was excellent and so very informative! All my questions answered and then some! Thank you!
July 22, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Dan, thank you for taking the time to recognize Justin. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Justin sees this.
Justin Kates made my experience at the…
Justin Kates made my experience at the good feet store amazing. He was so polite and very knowledgeable. He told me information about feet that I didn't even know and I thought that was great. I will absolutely recommend the good feet store to my family members.
July 21, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Brian, we are so grateful you took the time to recognize Justin! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Justin are what make the difference between a product and a real solution. Thank you for sharing your experience!
Zach made the process very easy and…
Zach made the process very easy and gave me hope my foot pain will go away!
July 20, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Courtney, we are so grateful you took the time to recognize Zach! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Zach are what make the difference between a product and a real solution. Thank you for sharing your experience!
Great Customer Service Experience
I have a long history of plantar fasciitis and on an especially bad day, I decided to limp into The Good Feet Store and check them out. I knew I probably needed a fresh set of shoes and orthotics, but wasn’t sure exactly what to expect.
Ben immediately greeted us and led me through the process of scanning and measuring my feet. He took time explaining all the details of their 3 step orthotic system. We did several rounds of demos and fittings so I could immediately feel how the new orthotics were improving my alignment and relieving my pain. Mind you, I already wear Hoka shoes with custom orthotics (from a different provider). I was shocked how dramatic the difference was immediately. Ben was also careful to explain the adjustment period as my feet get used to this new system and what progress to expect. It sounds like they follow up with their customers and stand by their products for life. Custom orthotics can be really expensive so it’s nice to know they stand by their products to make sure you are getting your money’s worth.
Also, be sure to try the foot massager! We brought one home. That alone was worth the trip. It feels sooooo good.
July 20, 2026
Unprompted review
Reply from The Good Feet Store - Polaris
Hello Veronika, we are so grateful you took the time to recognize Ben! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Ben are what make the difference between a product and a real solution. Thank you for sharing your experience!
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