Good Life Sorted Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, often describing them as invaluable and becoming like family. The service provided is frequently highlighted as outstanding, with many appreciating the personalized and individual care that goes beyond expectations. People also commend the company for its excellent communication, efficient processes, and the ease of setting up services, which contributes to a smooth and reassuring user experience. The company is also recognized for its ability to carefully match clients with suitable helpers, ensuring that individual needs are met and fostering strong, supportive relationships. Many consumers feel that the service has significantly improved their lives and the lives of their loved ones, providing peace of mind and enabling greater independence.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and reliability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

Initially I took on one carer from Good Life Sorted after an interview with some of my daughters. Kim has been absolutely amazing with my wife who has early onset dementia. So, we took on a second car... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service from Good Life Sorted

Good Life Sorted provided us with a companion for my husband who has Alzheimer's, for when I have to leave him on his own. This gentleman is a godsend to us and undertakes anything we ask of him. GLS are approachable and ring us every so often to check that we are happy with the service they provide.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

New helper, new friend

Through Good Life Sorted my wife – with early Alzheimer's – not only has now the unfailing support of an efficient and excellent helper, but also has discovered that the helper is a cheerful and warm-hearted friend.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Once a week Elizabeth visits and puts…

Once a week Elizabeth visits and puts my groceries away after delivery. Elizabeth cleans the kitchen counters where the grocery bags were placed and then makes a cup of tea. We have a chat and that is really good, I look forward to that . Elizabeth advises me about my shopping. At the end of the visit she puts the bins out for collection the next day. I am nearly 86 and a little unsteady. Thank you Elizabeth.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Words fail me explain just how… a lot

Words fail me explain just how wonderful your services is.
I am very well supported and we do lots of different things- which does include various medical appointments.
I feel very safe and cared for. We laugh a lot and talk a lot wherever we are.. We have very similar interests, perfect for me.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I needed a new cleaner for my 92yr old mother but one that would be able to engage with mum. I had a response very quickly from the local team. Within a day I was called again with a match and a contact number. They felt it was a good fit as the person in question had looked after her mum. Jessica was so good chatty and interested in mum. She left a thank you card and present when she had to leave as fond of mum. Another cleaner was organised and seemed even more of a fit. However mum was now in hospital after to separate falls and fracture. Care home will now be safest for her.
I was very impressed by how the company came about and how only a small portion of people looking for work are accepted by them. Showing they are looking for very caring people. Can’t remember how many months we have been using them but would not hesitate to recommend ALL the services they provide

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

The worst support provider ever

When I was with this company I absolutely nothing but problems with them and I would highly not recommend them to anyone.

Twice they accuse me of not paying and tried to cut me off when I was not the one paying for it as this was being paid by the government.
My support worker that I had with them went off ill which meant that we're going to leave me for weeks of no help I will not be able to manage.
I have changed care providers and being with them for about six months now so much happier with them

November 1, 2025
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Adam,

Thank you for taking the time to share your feedback. We're sorry the service didn't work out for you.

I would like to clarify a couple of things:

We're not a care agency, we connect people with local helpers for practical support tasks. When your Helper became ill, we immediately worked to find a replacement. Unfortunately, our other helpers in your area didn't have availability to take on the visits at that time, which we know was frustrating.

Regarding the payment queries, we simply needed to understand how visits would be funded so we could invoice the right organisation. This was a process question, not an accusation.

We're genuinely glad you've found a care provider that's the right fit for your needs. That is what matters most.

Rated 5 out of 5 stars

An amazing supportive experience with Good Life Sorted

Two carers from GLS, Joanne and Sara, have been supporting my sister, a single lady, to remain at home since her dementia diagnosis 2 years ago.
I honestly could not have managed without their care and support of her, taking her shopping, ensuring she was eating, helping with her pets, taking her to appointments and supporting her over all well being.
I was recommended to try GLS by Demetia UK and can honestly say they have been an absolute godsend, matching my sister to two great people who have gone above and beyond to support her to remain at home.
The whole experience with the company has been good from start to finish, with plently of support for me too as her LPA. I wouldn't hesitate to recommend them to anyone looking for support for themselves or a family member.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing help

Having a helper for my mother from Good Life Sorted has made a massive difference to all our lives. My mother loves the visits and it means that she is getting a meal cooked for her on those 4 days plus company and so many other helpful jobs done. For me as her daughter who does not live nearby it is peace of mind that she has some quality care. I cannot fault the company or the carer. Thank you so much.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

A reliable and empathic companyy

Good Life Sorted take away the worry about finding help. They take care to match carers with your individual needs. I felt comfortable with my carer from the initial visit and continue to look forward to her visits for her help and company.
.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Help Before Needing Care

I am a fit 90 year old and able to look after myself, do my own shopping, cooking, and most of my cleaning.
I decided I needed help with heavier jobs and researched online. Good Life Sorted is exactly right for me. I now have help one hour fortnightly with jobs that need a bit of muscle and Alan fits the bill perfectly. He’s happy to help in my courtyard garden as well as take on heavier jobs indoors. I’m sure in time I will need more help and, if Alan isn’t able to provide this, I’m confident I will be able to find it at Good Life Sorted.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

My mother really looks forward to…

My mother really looks forward to Arabellas weekly visit , she is very kind and friendly , office staff are also friendly and accommodating , great company to deal with , I'm pleased we found them for mum

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the help from Good Life Sorted

I have not been well and struggling to cope at home. It is the first time I needed help at home and with visits to appointments. My helper is very good, understanding and thoughtful. The help I need is varied and we agree this each time through discussion. Even the word helper makes me feel independent but needing some help. From my first visit to the website, where I was encouraged by their approach, to my contact with the office staff, I have found them helpful and efficient. The matching process and the payment system work well for me.
I am very pleased that I chose Good Life Sorted and recommend them to anyone who, maybe for the first time, needs some assistance to make their life at home better.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

This company deserves a mention since…

This company deserves a mention since getting in touch with them,and supplying my Dad with a wonderful lady called Sue we could not be happier with the service recieved as I live about 2 hours away from my Dad it was impossible to help him with housework etc but now I do not have to worry as Sue does it for him he is a very independent man who would not thrive in a care home . Thank you this company for finding the perfect solution by the way my Dad is 99 in April

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant and kind support from our Helper

My 95 year old mother reluctantly admitted she could do with some help after she stopped driving, damaged her shoulder, became less mobile and fell and broke her arm, which did not heal properly. This compromised her ability to live alone without a struggle. Good Life Sorted proposed a fantastic helper who does housework, changes the bed, provides conversation, runs errands and is extremely efficient, thoughtful and kind. Mum has had her helper for almost a year and despite the initial reluctance to accept help, Mum would miss her terribly if she was not there.

In addition when Good Life Sorted learned of the reasons why my mother needed to have help they suggested we apply for Attendance allowance which Mum seemed to absolutely qualify when we went through her incapacities. They helped with the application which was successful.

January 12, 2026
Unprompted review

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