Fantastic professional care by Herjit S. in Birmingham. First time away from home for my wife for over night stay, since leaving hospital six years ago. Being away without the ‘normal home safety blan... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
User-friendly website and app to sign up and post a job; very helpful staff at the end of the phone when I had questions and needed advice; absolutely lovely carer. Our first time using carers to sup... See more
Company replied
My initial experience was to find a carer to help me when I was leaving a care home. The main thing that drew me to Curam was the flexibility of work schedules and not having to have care 5 or 7 days... See more
Company replied
After searching long and hard for an accommodating service I cane across Curam care service. This probably has been the most reliable and transparent service both the Admin departments and the ca... See more
Company replied
Company details
- Home Help Service
- Emergency Care Service
- Home Health Care Service
- Home Help Service Agency
- Mental Health Service
Written by the company
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Written by the company
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Contact info
18 Ashwin St, Dalston, , E8 3DL, London, United Kingdom
- 01387 730766
- info@curamcare.com
- curamcare.com
4.5
Excellent
596 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy to get a carer fast
I was suddenly thrust into needing to find a live in carer urgently for my Mum for a short period. Curam made the search super easy. We set up a meeting with the carer the following day and she started the day after. Primrose was brilliant and a huge relief to me to have found someone so fast and knowing my mum was being well looked after.
March 9, 2026
Unprompted review
Reply from Curam
Dear Miranda,
Thank you so much for your kind words. We’re really glad we could help you find the right support quickly at such an important time. Our aim at Curam is to make the process of finding and hiring a carer as smooth as possible and we're thrilled that this was the case for you and your mother. It’s wonderful to hear that Primrose provided such reassurance and care for your mum at an urgent time for your family.
Best wishes,
Eve - Marketing Manager
Professional and very
Professional and very, very good service. Very helpful friendly and patient Curam staff. I really satisfied. Thank you.
April 9, 2026
Unprompted review
Reply from Curam
Dear Bogumila,
Thank you so much for your wonderful feedback. We’re delighted to hear you found our service professional, friendly, and helpful. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with the Curam team!
Best wishes,
Eve - Marketing Manager
My carer for James is lovely
My carer for James is lovely. Nothing is too much trouble. He is on call if I need him . And always goes that extra mile to help .
April 7, 2026
Reply from Curam
Dear Diane,
Thank you so much for your kind words. We’re delighted to hear that James’s carer has been so supportive and goes the extra mile to help. It’s wonderful to know you feel well looked after — we’ll be sure to pass on your praise to him.
Best wishes,
Eve - Marketing Manager
Comfortable experience
I rang Curam and spoke with Caroline today. She was very sympathetic about my mother's requirements and was very knowledgeable. Caroline gave me a lot of information about the company and how it works and sounds very simple for a technophobe like myself. I felt in very good hands with Caroline. Thank you.
April 2, 2026
Unprompted review
Reply from Curam
Dear Paul,
Thank you so much for your kind message. I’m delighted to hear that Caroline was able to support you and provide clarity about how Curam works. We really appreciate you taking the time to share your experience, and it’s great to know you felt in good hands. If there’s anything further we can help with regarding your mother’s care, please don’t hesitate to get in touch.
Best wishes,
Eve - Marketing Manager
The payment system is archaic and needs…
The payment system is archaic and needs streamlining. Apart from this the care received is very good.
April 3, 2026
Reply from Curam
Hi Clive,
Thank you for taking the time to leave us this review. We’re sorry to hear you’ve had difficulties with our payment system. All payments can be made through Curam by using a debit or credit card, this is the easiest way to pay for your care. If you have experienced any issues, please contact your bank, or our accounts teams at accounts@curamcare.com will be more than happy to help. We’re glad to hear the care you found on Curam was so positive.
Best wishes,
Eve - Marketing Manager
Wonderful carer, short notice …
We found a wonderful carer at short notice for a holiday in Anglesey. I didn't have to worry about DBS checks, insurance etc as that was already completed by Curam. I was able to connect with our carer quickly and make the necessary arrangements, and the video call was particularly helpful.
March 24, 2026
Reply from Curam
Dear Jan,
Thank you so much for your lovely feedback. We're delighted to hear that you found the right carer so quickly and that our pre-vetting and video call features made things easier for you. It’s great to know your holiday in Anglesey went smoothly with the support of a trusted Curam carer. We really appreciate you taking the time to share your experience.
Best wishes,
Eve - Marketing Manager
Brilliant service
After searching long and hard for an accommodating service I cane across Curam care service.
This probably has been the most reliable and transparent service both the Admin departments and the care givers have been amazing and work with you.
Our one of care giver has been outstanding!
February 10, 2026
Unprompted review
Reply from Curam
Dear Miss N,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you’ve found Curam to be reliable and transparent, and that both our admin team and caregivers have provided such positive support. It’s wonderful to know your caregiver has made such a great impression — we’ll be sure to share your kind words with the team.
Best wishes,
Eve - Marketing Manager
The welcome meeting with Advait was…
The welcome meeting with Advait was very prompt and friendly in terms of communication.
March 30, 2026
Unprompted review
Reply from Curam
Dear Adelowo,
Thank you for your lovely feedback! We’re so glad to hear that your welcome meeting with Advait was prompt and friendly. We’ll be sure to share your kind words with him — it means a lot to our team.
Best wishes,
Eve - Marketing Manager
Easy to use website
Easy to use website.
Easy to find a good carer.
Easy to pay the carer
March 21, 2026
Reply from Curam
Dear Alex,
Thank you for your kind review! We’re delighted to hear that you found the website easy to use and that the process of finding and paying your carer was straightforward. Making care simple and stress-free is exactly what we aim for. We really appreciate your feedback and support!
Best wishes,
Eve- Marketing Manager
Great online service and communication
Very easy to navigate through the website with very rapid responses, great service! The carer was also great
March 6, 2026
Unprompted review
Reply from Curam
Dear Alejo,
Thank you so much for your lovely feedback! We’re delighted to hear you found the website easy to use and received quick responses. It’s also wonderful to know your carer made such a great impression. We really appreciate you taking the time to share your experience!
Best wishes,
Eve - Marketing Manager
Great carers & great team!
Lucinda and Tania from the management team were so kind, understanding, and helpful in what was a difficult situation for me with my father.
They helped my understand the Curam platform and made sure I got the right help from the right carers. I also know that they will always be available to help in the future. Really great team!
October 10, 2025
Unprompted review
Reply from Curam
Dear Tristan,
Thank you so much for your kind words. We’re really pleased to hear that Lucinda and Tania were able to support you through a difficult time and help you find the right care for your father. The team always strives to make things as smooth and reassuring as possible, so your feedback means a lot. We’ll be sure to share your message with them — they’ll be delighted to know their support made a difference.
Best wishes,
Eve - Marketing Manager
Highly Recommend for Live-In Care Support
We had a very positive experience with Curam Care when arranging live-in support for my parents. My mum has dementia and my father is severely sight impaired, so finding the right carers felt like a daunting process at first.
Lucinda was particularly wonderful throughout. She guided me step by step, helping me understand how the process works, what questions to ask, and what qualities to look for in a carer so that we could find the right fit for my parents’ needs. Her support and reassurance made what initially felt overwhelming much easier to manage.
Thanks to her help, we now have two superb self-employed live-in carers on a rota. They have both been excellent with my parents and provide the consistency, care and companionship we were hoping for.
I would highly recommend Curam Care to anyone looking for support arranging live-in care for loved ones. The guidance, professionalism and personal approach made a real difference.
December 1, 2025
Unprompted review
Reply from Curam
Dear Sara,
Thank you so much for taking the time to share your experience. We’re delighted to hear that arranging live-in support for your parents went so smoothly and that Lucinda was able to provide the reassurance and guidance you needed throughout the process.
It’s wonderful to know your parents are now supported by two excellent carers who bring the consistency and companionship you were hoping for. We’ll be sure to pass on your kind words to Lucinda and the team.
Thank you again for recommending Curam Care — we truly appreciate your feedback and wish your family all the very best.
Best wishes,
Eve - Marketing Manager
A really positive experience from start to finish
User-friendly website and app to sign up and post a job; very helpful staff at the end of the phone when I had questions and needed advice; absolutely lovely carer.
Our first time using carers to support our elderly parents and it was a really positive experience from start to finish. Will definitely use Curam Carers again.
March 9, 2026
Unprompted review
Reply from Curam
Dear Olwen,
Thank you so much for sharing this lovely feedback about your experience with Curam and your carer. It’s wonderful to hear that the website and app were easy to use, that our team could support you over the phone when you needed advice, and that your carer was such a good fit for your parents. We know choosing carers for the first time can feel like a big step, so it means a lot to us that the whole process felt positive from start to finish. We really appreciate you taking the time to leave a review and look forward to supporting you and your family again in the future.
Best wishes,
Eve - Marketing Manager
Live at home care
I like being able to choose live in carers, not have an agency pick them - Curam support have been excellent getting me set up and so far it's worked very well
February 28, 2026
Reply from Curam
Dear Sonia,
Thank you for your kind feedback! We’re really glad to hear that you value having the freedom to choose your own live-in carers and that our support team made getting started easy. It’s great to know the platform is working well for you so far. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.
Best wishes,
Eve - Marketing Manager
Wait before you write a review
Initially I was asked for a review
based on my initial contact they seemed to totally understanding of the care I was looking for. I was sent 7 applicants details to be in touch with. They were local carers. In my sign up I'd stated the time of day the help was needed. I also stated for how long I needed someone contracted for.
I had 1 response but then when I contacted the carer they didn't have the time availability.
I'd been in touch with a number of other companies as well. Yes it was difficult. But after calling to say I hadn't had feedback from the rest of the other apparent candidates 2 more replied immediately to say that the hours required they couldn't cover. I guess the management gave them a kick to reply. I'm not blaming the carers at all. They were clearly busy having been booked with other clients. So why were those candidates suggested. Clearly the management team would have some idea of their work commitments.
When I called today to cancel their "search" for me I was told.. could you not have tried to get 2 carers to share the days required. I hadn't been told this was an option. Good carers are hard to find. If these poor people are being subjected to this type of supervision I strenuously feel this is bad. So no..I would not recommend this company.
March 3, 2026
Unprompted review
Reply from Curam
Hi Elaine,
We appreciate your feedback. Here at Curam, we offer a variety of care services to support different needs, from self-managed care to managed and CQC-regulated care. From our records we can see you’ve been self-managing your care. Self-managed care gives you the freedom to choose when you want care and who cares for you. This means you can organise carers around your needs, so if you’re finding it tricky to find just one carer for your care hours, you have the freedom to choose more than one, it’s completely up to you.
Curam carers are always asked to reply to messages as soon as they can, this is best practice across the platform. Our self-employed carers are not under supervision, but part of a community. If you feel you need more support to find carers for your needs, you may want to reach out to our Managed Care Team, this will come at a premium to self-managed care. If you’d like to find out more, please email managed@curam.io.
Best wishes,
Eve- Marketing Manager
Awful app. Okay, if you can find the right people, but not very intuitive.
Awful app that I keep getting them to try and fix. It’s been several years now and I just get a reply. Oh yes, we’ll take your feedback into account.
January 15, 2026
Reply from Curam
Hi Lucy,
We’re sorry to hear you feel the app isn’t intuitive, that’s certainly not the experience we aim to provide. We truly value feedback and are always looking for ways to improve, so we’d really appreciate the opportunity to better understand the specific issues you’ve experienced. Please get in touch with our team directly at client@curamcare.com or ring us on 01387 730 766, so we can better understand the issues you’ve faced and see how we can help and support you.
Best wishes,
Eve –Marketing Manager
Great company, i will definetely use them again in the future.I joined Curam as i was in desperate…
I joined Curam as i was in desperate need for a live in carer for my 2 autistic boys, i got a call from Lucinda after a few minutes of joining and she explained everything to me and she helped me post an advert for the person i was looking for, after 1 hour of posting i started getting messages from ladies who were interested but eventually i picked one the next day and i made payment after doing a video call with the chosen carer, she showed up on the agreed day on time and i went to london leaving her in charge of the house and the kids, we kept in touch for the 1 week i was away and all went well.I can't thank Curam enough for being so understanding and fast to find me a professional carer in such short notice which was less than a week.I would definetely recommend them and i will definetely use them in the future.
February 14, 2026
Unprompted review
Reply from Curam
Dear Benigne Cindy,
Thank you so much for sharing your experience with us and for trusting Curam at such an important time for you and your boys. I’m really glad we were able to connect you with a live‑in carer so quickly and that everything went smoothly while you were away.
It’s wonderful to hear that Lucinda’s support in setting up your advert and guiding you through the process helped you feel confident and reassured. Knowing that your chosen carer arrived on time, settled in well with the boys and that you felt comfortable going to London means a great deal to our whole team.
Thank you for your kind recommendation – it genuinely means a lot, and we’ll be here whenever you need support again.
Best wishes,
Eve - Marketing Manager
Having MND it was time to give the rest…
Having MND it was time to give the rest of the family a break from caring for me. This is the first experience of having a carer Debby Parker has been caring for me for the last four days. She has been absolutely outstanding and nothing has been too much trouble. I now have confidence in having excellent care for the future. Many many thanks Debby. You have made a massive difference.
February 21, 2026
Unprompted review
Reply from Curam
Dear Mr Owen,
Thank you so much for letting us know about your experience, and for sharing. It means a great deal that you chose to trust us, and Debby to support you.
We’re truly glad to hear that Debby has made things easier for you all and that her care has helped you feel more confident about the future. We’ll make sure she hears how much of a difference she has made.
Thank you again for your kindness in writing this – we don’t take that trust lightly. Please reach out directly if you ever need anything in the future.
Best wishes,
Eve - Marketing Manager
Highly recommended. Our carer is a treasure
It was very easy to engage the services of a carer through Curam. Sarah has now been working for us for several weeks and we couldn't have asked for a better carer. She is 100% reliable; sensitive and caring; eager to help wherever she can; hardworking and she is friendly and cheerful. In fact she is a treasure!
February 20, 2026
Unprompted review
Reply from Curam
Dear Kingsmead,
Thank you so much for your wonderful review and for sharing your experience. We’re delighted to hear that engaging a carer through Curam was easy and that Sarah has been such a perfect fit for your needs. It’s fantastic to know she’s providing reliable, compassionate care and making such a positive difference day to day.
We’ll be sure to pass your kind words on to Sarah — feedback like this means a lot to both our carers and our team. Thank you again for choosing Curam and for taking the time to share your experience.
Best wishes,
Eve - Marketing Manager
AVOID
At the request of Curam we are currently writing a lengthy complaint regarding the 5 carers in 5 months we’ve had from Curam - definitely would not recommend anyone uses this site.
Update: when we try to login to our account we are no longer able!
Because of this review
February 19, 2026
Unprompted review
Reply from Curam
Hi Jacq,
Thank you for your email and for sharing your feedback regarding both the Care Professionals and our team. We’re sorry to hear that you feel this way.
Curam operates as a self-managed introductory platform, connecting clients with self-employed Care Professionals. This model is designed to give both parties choice and flexibility. Care Professionals are independent and may decide whether or not they feel able to accept or continue with a particular arrangement.
Following a full review of the history of bookings, concerns raised, and the suitability of the arrangements in place, we have concluded that our platform is not the right fit for your current requirements. For this reason, we have taken the decision to close both accounts. Our priority is to ensure that care arrangements are appropriate, safe, and sustainable for both clients and Care Professionals. Given the level and complexity of support required, a more structured agency-led or residential setting may be better suited to your needs.
We sincerely wish you and your partner the very best in securing the right ongoing support.
Yours sincerely,
Patrick Wallace
Director
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