PrimeCarers Reviews 44

Disgusting experience unfortunately.
The first time I have worked with this company and the last one.
They offered me a job as live in carer for a couple. When I arrived to the placement I was awared by the another carer that the role isn’t Live in, the real job was waking nights working shifts from 6:00 pm to 11:00 am (17 hrs) Staying alert 🚨 all night and assisting a senior between 5/6 , sometimes 9 times to
go to toilet and keep him safe all the time. I was sending communications to the office and never get any response…. Finally, from my last payment due to my complaint the company took money from my payment without explanation. Just was my own experience…. So please don’t take money from carers payments, you are taking your fees immediately.

A really caring team, and very flexible as my mother's needs changed in her last few days. Strongly recommended.

The company does what no other company does - offer a choice of carers for you to choose from. The follow up and support is excellent.

They appreciate that every care patient is different and does not fit into one mould which the majority of other companies do - with all their rules. I would unhesitatingly recommend them. James the owner is invested in making things as easy and seamless as possible. Thank you for being there

I have been using Prime Carers for over two years and will continue to use their services. It is brilliant because it is uncomplicated. It's brilliant because I can engage the same carer each time. It is brilliant because the carer is highly qualified, has a current and constantly updated DBS and appropriate insurance. The carer in question goes above and beyond, which is very much appreciated because the client is extremly difficult. In addition to the care/support provided the carer ensures that 'P' is in a safe and clean environment in her own home and sends daily reports about activities undertaken, behavioural issues, mood, and medication administered or refused in some cases. I highly recommend Prime Carers; they don't constantly tag additional costs on, they don't constantly try to sell me services I don't need or want. James, the case manager, contacts me on a regular basis to ensure things are going smoothly and to ask if there is anything they can do to improve the service they offer. After searching many care providers, I find Prime Carers competitively priced and hassle free

PrimeCarers has a Well - Led Support Team with a wide range of knowledge and skills.
What I find very helpful is that the Support Team efficiently connects Carers and Families, manages care, handles bookings and take care of Admin. This enables me as a carer more quality time to deliver Person Centred Care.
I very much appreciate the Team’s prompt response whenever I have any question. I always feel heard and understood, most importantly not feel isolated at work.
I have so much gratitude to PrimeCarers Support Team because they remarkable make a world of difference to Clients, Families and Careers; they hold everything together like buttons.

I would not reccommend Prime Carers, the checks they claim to have done on their carers is quesitonnable. Our carer who looked after our 80 year old dementia parent was negligent. Thehouse even in two weeks was filthy, they did not follow up when my mother compained of a bladder in feciton they called her a silly old woman when she forgot things or got confused (she has dementia) we found the complete lack of attention to these critical issues fomr Prime Carers to be an illustraiton of their lack of care and attentjon - our mothers perosnality has chnaged and when I arrived to see our carer leave my mum flinched when she pretended to say a fond farewel - be warned

The carers I found through Primecarers have been excellent. However the website is sometimes difficult to navigate/understand and a bit messy but then I am not very tech minded. My understanding is that it is still a small company so finding local carers might be an issue. I had to refuse many due to the fact that they would spend more time travelling than doing work! so not very good for them. The office staff has been very helpful and the present carer we have is absolutely brilliant

Partnered with the organisation and so far its been great

Inexistent. Waste of time and effort. Wonder whether even one of these comments are real ones. Disappointing!

My experience with PRIMECARERS has been wonderful. Huge support team, great jobs opportunity. Thank you..

We've been using PrimeCarers now for two years and the service they have provided us has been first class throughout. Their online web portal is feature-rich and very easy to navigate with all the information on carer bookings and admin really easy to access. The live-in carers we have looking after our elderly Mum are very professional and provide the best possible care to ensure she can remain happily in her own home. Whenever we've needed any advice or assistance, our account manager Charlotte had always responded quickly and positively. We've recommended PrimeCarers to other friends and they too have enjoyed a great experience, so we have no hesitation in recommending PrimeCarers to anyone looking for family support care.

I've booked three carers on Prime Carers for my mum, one live-in and two visiting. The transparency of prime Carers makes it stand out from other companies. You get to access the whole database of carers, and what you see is exactly what you pay - unlike rivals who either hide their fees and carers, or cherry pick carers for you who turn out to be unsuitable. They're also open that they're an introductory agency and not a managed care provider, unlike other providers who behave as if they're a managed service only for you to then find out they're not once they have your money. You also don't get charged anything up front, and the notice periods are very fair, unlike some other companies. One of my payments didn't go through once (through the fault of the local authority rather than me), and I wasn't penalised for it. I'd recommend Prime Carers if you want a choice of carer and you're comfortable doing the searching yourself, and don't want to get ripped off with hidden fees and clauses.

James director from Prime Care has been outstanding right from the very beginning in welcoming, providing suitable prime care package to my Mother and continues to deliver and support with loyalty in his excellant services, wiith a,great continuity in communication and has always gone above and beyond for my Mother and myself and I'm sure for all his other clients too. He has always addressed any matters that I have bought to his attention,privately promptly and professionally. On rare occasions, some Carer's haven't been suitable and have differed with the care package rhey originally agreed to provide to my Mother. James has always fairly resolved and sought a more suituable carer. Negative reviews left from any unsuitable carers after leaving or poliely asked to leave is not appreciated by the Client or Prime Care. Prime Care isn't just Prime, it is the Best.

Elizabeth

If you need care for a loved one, look no further. PrimeCarers provides a reliable, cost-effective, and personal approach to care that traditional agencies simply can’t match.

When my father’s health deteriorated and he could no longer live independently, I dreaded having to go through the process of finding care providers, having had a bad experience previously with my grandparents’ providers. PrimeCarers have advice and connected us with a carer who is fantastic and has made a difficult experience immeasurably better.

Honestly, PrimeCarers does a great job. They understood what I was looking for for my mum, and caregivers started getting back to me within a few hours. After chatting to a couple of people, we settled on Rosalyn, and it was super easy to have her be paid. I would recommend giving it a go, even if you just pop your postcode in to see who's available near you.

Thinking about using Prime Carers later this year and have been impressed so far. I decided to check on reviews of Prime Carers and am curious why no good reviews from 2021 and bad reviews from 2024. Has something happened to Prime Carers between 2021 and 2024|?

Not recommended. Website appeared to offer the chance to message an individual carer (who was miles away in any event) but then somehow turned this it into a "job ad", resulting in it being circulated to other carers who also nearly all lived miles away, even though I closed down the process halfway through. There also seems to be no easy to way to delete your account and data once you realise it's not suited to your needs and I found the website quite counter-intuitive to use in any event. The whole experience also generated multiple emails, text messages and phone calls from helpful staff members, despite apparently not having any available carers in my area. Sadly I have decided to ask them to delete my account to avoid having to let down some very lovely-sounding ladies who are not near enough to be suitable carers.

friendly and cociencious , clear overkeen tonplease and score review poits to impress their bossess i hav 30 plus years of experienc in NHS , I trained st Ipswich hospital . and furrther h.ed postgrad with ENB , Mindields etc I loved my training expwrwinces it was an hinour to work and learn with a diverse and dedicated snd multicultural llegions of superb people xxxxx , I hS prioda as charge nurse , primqry care mental Linkworkee , senior nurse CPN , I has a heart attask in April 2013 , I was discoveredat a gp service where i has calle in ro update and sign off mu notes . I collapseed just before one of th asenior GP partners came i andbY CHANCEfound me collapsing in her surgery , quidk as lightning her and folleague administwered urgent treqt ment , contadted q local aparamedic who diwptdhee me At Speed! to PapworthCardiology wheremy life was saves by ablation circumflex surgical installation of a Stent in my Circumflexartery !! phew!
Professor webb suggested my " roll- up baccy was consigned to a bin and i havs not smoked anyrhing with nicorotine or tobacco since
a ihave a faantaatic " retirement with ,no mortgage , making music , lovely do 200 metres from a beach
I support and adore Liveerpool FC
👏👏👏👏👍👍👍👍👍👍❤️

They found my mum a carer very quickly. She has been doing a great job for months now. I am happy to be able to thank PrimeCarers for being there for now, and when we were in need.