Good Move Reviews 1,224

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marcus at Goodmove gave us a lot of his…

Marcus at Goodmove gave us a lot of his time and expertise with some very helpful information. Top marks!!

August 23, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for your review! We’re delighted Marcus was able to give you his time and share useful insights. We’ll make sure your feedback reaches him.

Rated 5 out of 5 stars

Ultimately achieved my goal.

My initial contact with GoodMove was disappointing because they were offering to buy my property but backed out at the last minute. I stayed with GoodMove to sell the property on the open market using Rightmove and Sophie and Zoe, my contacts were brilliant, very proactive, keeping me informed, helping and guiding me throughout the selling process until achieving a sale. Thank you both.

September 2, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for taking the time to share your experience. While we’re sorry to hear your initial contact with us didn’t meet expectations, we’re very pleased Sophie and Zoe were able to support you through the sale and help you achieve your goal. We’ll be sure to pass on your thanks to them.

Best regards,
The Good Move Team

Rated 5 out of 5 stars

outstandingly helpful

Marcus Edge was outstandingly helpful - focused, effective, no-nonsense advice and a businesslike attitude.

August 28, 2025
Good Move logo

Reply from Good Move

Thanks for your feedback Roy. It’s great to hear that Marcus’s straightforward approach was so helpful. We’ll be sure to share your comments with him.

Rated 5 out of 5 stars

Max was fantastic and knowledgable

I have had the pleasure speaking to max from good move very professional knowledgable individual really pleased I had a conversation with him he’s advice and knowledge shared was impeccable a highly regarded person to contact

August 21, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for taking the time to share your feedback. We’re pleased to hear that Max’s knowledge and professionalism made such a positive impression. We’ll be sure to pass on your comments to him.

Rated 5 out of 5 stars

Max was fantastic

Max was fantastic, did exactly what he said they would do and completed on my property in around 2 weeks. Anyone looking for a quick sale, make sure you speak to Good Move

August 26, 2025
Good Move logo

Reply from Good Move

Thank you for sharing your experience. We’re delighted to hear Max delivered on his promise and helped complete your sale so quickly. A fast and smooth process is exactly what we aim for, and it’s great to know we achieved that for you.

Rated 5 out of 5 stars

Did exactly what I wanted, immediately and delightfully

I needed a reality check on the clearance price for a probate property.
Ollie called me back within minutes and provided helpful professional service, with valuable context.

August 22, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for your feedback. We’re glad Ollie was able to provide quick, professional advice and the clarity you needed.

Rated 4 out of 5 stars

We have just completed a house sale…

We have just completed a house sale using GoodMove. Overall, I would say they are excellent, particularly if you are like us: haven't moved in a very long time and have an older house that needs some investment to bring it up to modern standards. GM will find an investor interested in the property and you don't have to worry about estate agent and solicitor fees. Their back office staff work really hard to keep things moving.

August 11, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Daniel,

Thanks for sharing your experience. We’re pleased to hear that the process worked well for you and that the team were able to make things straightforward and keep everything moving behind the scenes.

Wishing you all the very best in your next chapter!

Best regards,
The Good Move Team

Rated 5 out of 5 stars

The team at Good Move delivered an…

The team at Good Move delivered an exceptional service from start to finish.

As a first-time buyer, I initially found the prospect of purchasing my first home quite daunting. However, Good Move made the entire process seamless, reassuring, and stress-free through their clear communication and prompt handling of every detail.

I would like to extend particular thanks to Katy Huscroft, whose professionalism and warmth truly stood out. Katy maintained regular contact, provided timely updates, and addressed every query with efficiency and care. Her approachable nature and dedication made the experience not only straightforward but genuinely enjoyable.

Thank you once again to Katy and the entire Good Move team for making such an important milestone in my life a positive and memorable one.

Ross

August 13, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Ross,

Thanks for taking the time to share your experience. We’re thrilled to hear that your first home purchase felt seamless and stress-free with the support of our team. It's good to know Katy’s professionalism and warmth made the journey such a positive one for you.

We’ll be sure to pass on your kind words to Katy and the rest of the team – they’ll be delighted. Wishing you every happiness in your new home!

Best regards,
The Good Move Team

Rated 5 out of 5 stars

Big thanks to Sophie!

I can’t thank Sophie Glynn at Goodmove enough for making the sale of one of my mum’s properties so quick and stress-free. I was able to handle the whole thing remotely, and Sophie took care of everything on the ground – from working with local contacts for viewings to keeping the solicitors on track and pushing the process along.

She made what could have been a stressful job incredibly straightforward. Sophie’s a real credit to Goodmove, and I’d 100% recommend her to anyone looking to sell a property quickly and with minimal stress!

August 12, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi David,

Thank you for your kind review. We’re delighted to hear that Sophie was able to make the sale of your mum’s property smooth and stress-free. She will appreciate your recognition, and we’ll be sure to pass on your thanks to her.

It’s wonderful to know that our team could make the process straightforward and hassle-free, which is exactly what we aim for. Your recommendation means a lot to us.

Best regards,
The Goodmove Team

Rated 5 out of 5 stars

This company have been incredible during…

Good move have been incredible during the sale of our property! Sophie Glynn in particular was thorough, efficient and always in contact keeping us updated on the progress! I never had to chase this company once! Her service was reliable efficient , very personable and friendly.

I would recommend this company without a doubt!

August 4, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thanks for sharing your feedback Paula. We’re delighted to hear you had a smooth experience, Sophie and the team will be thrilled to know their efforts made everything stress-free. Thank you for recommending Good Move!

Rated 5 out of 5 stars

A brilliant company with the most supportive staff

I bought a leasehold flat in London through Good Move and really did have a brilliant experience with them. I hadn't heard of the company before but they were so responsive and helped me every step of the way. There were times when my solicitor was not helpful but Good Move stepped in every time, providing information and updates, and reassuring me that we'd soon be on to the next step. I would recommend them to anyone, and am so grateful to them for providing my cosy new home.

July 28, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for sharing. It's great to hear you had such a positive experience and that we could support you through every step. Congratulations on your new home!

Rated 5 out of 5 stars

Honest response

Honest response

August 2, 2025
Good Move logo

Reply from Good Move

Thank you, Mr Shedden. We always aim to be honest and straightforward. Appreciate your feedback.

Rated 5 out of 5 stars

The absolute professionalism and…

The absolute professionalism and genuine care taken. Thank you much and a really big job well done !!!

July 17, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thanks Jordan, we’re delighted our professionalism and care made a difference. Really appreciate your kind words!

Rated 5 out of 5 stars

Thank you Max & Good Move team.

Thank you Max & Good Move team.

July 30, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for your review. Max and the whole Good Move team really appreciate it and are thrilled to have been able to help.

Rated 5 out of 5 stars

I can't praise Good Move enough

I can't praise good move enough. Dealt with a number of the team and all polite, courteous and efficient. After my mum’s house had been sat on the market for 12 months plus. Good Move successfully secured a buyer and achieved what I consider a close to true market value figure. They were there at every step of the process. Thoroughly recommend. Special mention to Zoe for her efficiency and sense of humour!

June 30, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you so much for your review. We’re delighted that our team, especially Zoe, could help secure a buyer and achieve a great result for your mum’s property. It’s wonderful to hear that you felt supported and well looked after throughout the process. We really appreciate your recommendation.

Rated 5 out of 5 stars

by Betty

My experience was challenging from day one ,i had to deal with some unscrupulous men who wanted to purchase the property next to nothing.
This all changed when i contacted Good Moove and was introduced to Kathy and Dalia who assured me that they would do there best to get the property sold.
Kathy and Dalia worked diligently always updating me about what is going on and never once gave up, they kept going and going and reassured me that they would find the right buyer for the property.
And indeed they did they are very professional and strived for excellence, i am so happy that a buyer was found and i must say Thank You ladies for an exceptional job ,you ladies really performed.I am grateful .Well done i would recommend Good Move Agents to anyone who is looking for agents to sell their property.They are First Class.All the best to you all .

July 22, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you so much for sharing your experience, Betty! We’re thrilled that Katy and Dalia were able to turn a challenging situation around and find the right buyer for your property. Your kind words about their professionalism and dedication mean a lot, and we’ll be sure to pass them on. It’s wonderful to know you felt supported throughout the process and that our team could deliver a first-class experience.

Rated 5 out of 5 stars

Although we didn't proceed with Good…

Although we didn't proceed with Good Move, Marcus was extremely helpful and honest with his advice.

July 18, 2025
Good Move logo

Reply from Good Move

Thank you for your feedback. We’re glad Marcus could provide helpful and honest advice, even if you didn’t proceed with us.

Rated 5 out of 5 stars

Great experience

Zoe and the team where extremely efficient and professional throughout my journey, dealing with them was very easy, quick reply and great support all the way. I highly recommend their service.
Thank you guys for everything you have done for me.

July 18, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for your feedback. We’re thrilled Zoe and the team could make your experience smooth and stress-free. Your recommendation means a lot.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look