Good Move Reviews 1,224

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Marcus was very polite and helpful

Marcus was very polite and helpful. I felt I was given good information and I did not feel at all pressured.

July 15, 2025
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Reply from Good Move

Thank you for sharing! We’re glad Marcus could provide helpful information in a polite and pressure-free way.

Rated 4 out of 5 stars

Everything went smoothly

Everything went smoothly

July 14, 2025
Unprompted review
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Reply from Good Move

Thank you for your feedback. We’re delighted to hear that everything went smoothly.

Rated 5 out of 5 stars

Couldn't help me with an offer which is…

Couldn't help me with an offer which is understandable. Max was very honest and polite during our phone call. No negative feedback

July 14, 2025
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Reply from Good Move

Thank you for your feedback. We’re glad Max could provide honest and polite guidance, even if an offer wasn’t possible.

Rated 5 out of 5 stars

Although it was a very stressful couple…

Although it was a very stressful couple of months for me the whole team at goodmove , Lucy , Bella , Ryan , helped me a lot , and I'd like to thank you all for your expertise, i would recommend you to anyone in a similar situation , paul G .

July 14, 2025
Unprompted review
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Reply from Good Move

Thank you, Paul. We’re glad Lucy, Bella, and Ryan could support you through a stressful time. Your recommendation means a lot to the team.

Rated 5 out of 5 stars

Marcus is de boss!

Dealt with a great lad Marcus, talked me through everything in great detail and helped me through the entire process.
Honestly cant fault Good Move, quick sale and close within 3 weeks, decent valuation and all really super helpful!

July 11, 2025
Unprompted review
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Reply from Good Move

Marcus will be thrilled to hear he made the process smooth and clear. We’re delighted your sale went quickly and you had such a positive experience with Good Move!

Rated 5 out of 5 stars

Very Helpful

Greg was very helpful and gave an honest opinion.

July 9, 2025
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Reply from Good Move

We’re glad Greg could provide you with helpful guidance and an honest opinion. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

very helpful

very helpful , and gave some very good advice .

July 9, 2025
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Reply from Good Move

Thanks for sharing, we’re pleased to hear our team could offer helpful and valuable advice.

Rated 5 out of 5 stars

Greg's help and advise was Great!

Greg's help and advise was Great!

The help and advice I received was professional and extremely helpful.

Even though I was not in a position to sell at this time, that did not deter Greg from giving me his time.

When I am ready to consider selling Greg will be the first call I make !

June 30, 2025
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Reply from Good Move

Thank you, we’re glad Greg could provide such helpful and professional advice.

Rated 5 out of 5 stars

Had a very imformative chat

Had a very imformative chat, appreciate the honestly and laying out the realistic options.

July 2, 2025
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Reply from Good Move

We’re glad you found the chat informative and appreciated the honest guidance. Our goal is to provide clear, realistic options, whether that includes using our services or not! Thanks for your feedback.

Rated 5 out of 5 stars

Very professional

Very professional, friendly and helpful. Bradley kept me well informed throughout the whole process.

June 19, 2025
Unprompted review
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Reply from Good Move

We’re delighted Bradley could provide such a professional and supportive experience. Thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

Bradley was really helpful with…

Bradley was really helpful with everything. Would definitely recommend.

June 20, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you! We’re glad Bradley could help and appreciate your recommendation.

Rated 5 out of 5 stars

Bradley was brilliant

Bradley was brilliant! Quick easy process!

June 30, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thanks for your feedback, we’re delighted Bradley made the process quick and easy for you.

Rated 4 out of 5 stars

Overall a very good and positive…

Overall a very good and positive experience! My advisor Greg, took the time to listen and understand my situation. He provided a fair and honest valuation together with a very fair offer price. Through continued discussions and with support and advice from Greg I have now decided to sell my property through the auction process as this seems to offer me a chance of achieving a higher ‘sold’ price.
Hence my four stars instead of five! I recommend Good Move, and Greg in particular if you’re looking to be treated in a straightforward and open manner.

June 27, 2025
Good Move logo

Reply from Good Move

Thank you for your thoughtful feedback. We’re pleased Greg could offer clear advice and help you find the best route for your sale.

Rated 5 out of 5 stars

What a lovely helpful company

What a lovely helpful company, I spoke to someone today ( I think his name was Greg) and the advice he gave me was very encouraging and helpful.

June 27, 2025
Good Move logo

Reply from Good Move

We’re pleased Greg could offer helpful and encouraging advice, thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

Very transparent and helpful

I was served by Marcus. He was a pleasure to deal with. He was very transparent with the pricing process, not at all pushy and genuinely wanted to help my family move house. I wouldn't hesitate to contact good move again.

June 19, 2025
Unprompted review
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Reply from Good Move

We’re delighted to hear your positive experience with Marcus. Your feedback will be passed along to him. Thank you for sharing!

Rated 5 out of 5 stars

Very professional

Very professional, great advice and would definitely recommend. Speak to Greg - great member of staff!

June 26, 2025
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Reply from Good Move

Thanks for the recommendation! We’ll be sure to pass your kind words on to Greg.

Rated 5 out of 5 stars

Super helpful

Super helpful , informative, knowledgeable, professional and friendly advisor

June 26, 2025
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Reply from Good Move

Thank you for your kind words. We’re delighted you found our advice both professional and friendly.

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