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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very bad. You send all the legal documents and yet they can't verify you are a non-profit. Then what ? I talk with them by email explain the documents etc they tell me oh okay allright. Then ask me to... See more
Company replied
We have now renewed our Zoom account with the same non-profit status we had in 2025-26. We were initially rejected by Goodstack and attempts to get help were met with auto-generated emails and what s... See more
Company replied
After a very bad first experience on the front web (too automated process) and a following complaint,all the team took care about my issues by email and had a constructive mind. Thanks to support tea... See more
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4.4
Excellent
741 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciate the opportunity to…
I appreciate the opportunity to purchase the Zoom for a discounted price. This allows more funds available to support the needs of our organization. The application process was easy and the response time was quick. Thank you Goodstack!
October 29, 2025
Reply from Goodstack
Hi S.,
I hope you're well.
Thanks for contacting us.
It's Ashley here from the Customer Service team at Goodstack.
I can see that your Google for Nonprofits application has already been approved, but I have followed up with you directly to see if there is anything else I can look into.
However, please note that you can contact us directly through our Help center at any time.
I look forward to assisting.
Thanks,
Ashley
I need a tutorial
I need a tutorial; option to change case, e.g., are hard to find. I am a new user.
October 29, 2025
Reply from Goodstack
Hi Barbara,
I hope you're well.
It's Ashley here from the Customer Service team at Goodstack.
Thanks for reviewing us and for taking the time to sign up to Goodstack.
I would encourage you to visit our Help centre (help.goodstack.org) for quick and easy answers to any questions you may have.
However, I will follow up with you directly with additional information to help you get started.
Thanks,
Ash
Providing our organization with a free…
Providing our organization with a free canva account helps
October 28, 2025
A good stack Goodstack for google
They were on top of the task to get it moving and also kept you in the loop.
October 29, 2025
Fast and Easy Process
Working with Goodstack was easy and fast. They were very responsive.
October 25, 2025
I was nervous at first
I was nervous at first. But it was a click here and provide some info, and just like that done. Thanks for validating my organization.
October 28, 2025
The discount was phenomenal, but...
The discount was phenomenal, but we have had issues with the process to purchase, download and install the software. For some of our team members, the verification email never come through. For others there was a problem installing the software, and we had to contact Adobe support. They downloaded a totally different version that "had no issues," as the tech put it. We are still working on getting these issues resolved, but we just started this process yesterday.
EDITED AFTER GOODSTACK RESPONSE: I was not clear in my review that the issue was that the two users never received the email from Goodstack to purchase the license like the first two users did. Therefore, Adobe couldn't help as they weren't authorized to install the software yet. And the emails were not in their junk folders or removed by our spam filter.
October 26, 2025
Reply from Goodstack
Hi there,
I hope you're well.
Thanks for leaving your feedback.
It sounds like you need assistance installing Adobe on your device.
Just so you know, our role as the verification processor for our partners is to ensure that organizations are eligible for their nonprofit discounts. In this case, we approved your application.
I will follow up with you directly to see how you are getting on, but Adobe Support is best placed to help with any technical queries related to installing their products.
Also, please be sure that all spam/junk folders are checked if some emails have not landed in someone's inbox.
Thanks,
Ashley
Awesome work!
October 27, 2025
Great experience
Great experience! Thanks for helping us to break the cycle of poverty for young mothers.
Soymas Foundation Inc. Team
October 26, 2025
Need more information
I received the message that it was not possible to confirm my affiliation with the nonprofit organization. However I got no explanation of what information was missing, and what additional information I should provide the next time I apply.
October 28, 2025
Reply from Goodstack
Hi Andreas,
It's Ash here from the Customer Service team at Goodstack.
Thanks for your review and feedback.
I'm happy to confirm that your most recent application for Google for Nonprofits was approved after we received additional documentation.
Please note that while our application outcome emails serve the purpose to notify applicants about the status of their application generally, we provide more specific information on our Help center (help.goodstack.org) about the documentation required to review an application.
We hope that your access to Google for Nonprofits enables you to make an impact.
Thanks,
Ashley
Fast and flawless service
Excellent experience: the support was quick, clear, and effective. They handled the activation for our organization in record time, with great professionalism and courtesy.
Highly recommended!
October 28, 2025
I can't create a youtube video for our…
I can't create a youtube video for our organisation,
October 18, 2025
Reply from Goodstack
Hi Yondela,
I hope you're well.
Thanks for leaving your review.
Just so you know, our role as the verification processor for our partners is to ensure that organizations are eligible for their nonprofit discounts. In this case, we approved your application for Google for Nonprofits.
Please contact Google's support team directly, as they are best placed to help with any technical queries related to their products, including YouTube.
However, I would strongly encourage you to try find the answer on their Help Centre first: support.google.com
Thanks,
Ashley
Really helpful company expecially for…
Really helpful company expecially for non profit organisations.
Helping them secure discount on a lot of collaborative apps and softwares
October 27, 2025
Easy set up
The set up process was easy. I had an issue and the customer support team fixed the issue and we were all set.
October 27, 2025
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