We took Goopti on Sunday 31 maggio da Trieste stazione Centrale a Venezia Aeroporto Marco Polo. The trip went very smooth, and enjoyable also thanks to the driver Luca who displayed a smooth driving,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked for four of us to travel from Trieste to Piran. What an efficient way to travel, costing only a little more than the 2/3 local buses and significantly reducing travel time. However, the gre... See more
Company replied
Lana was an excellent driver professional, punctual, and very friendly throughout the trip. She made the journey comfortable and stress free with her safe driving and positive attitude. Thank you, L... See more
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It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very effici... See more
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Company details
Information provided by various external sources
GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web or mobile app, GoOpti’s platform allows travelers to map out a route, book and pay for a trip. GoOpti also partners with travel agencies and hotels to accommodate larger groups. At the moment GoOpti operates in Slovenia, Croatia, Italy, Germany, Spain, Austria, Hungary and Slovakia.
Contact info
Karspeldreef 6 B, 1101CJ, Amsterdam, Netherlands
- info@goopti.com
- goopti.com
4.5
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect
Everything was perfect, the driver Karin was awasome.
August 8, 2025
Unprompted review
Reply from GoOpti
Dear Nadica, we appreciate your feedback and recommendation!
Best regards, GoOpti
Elena is kind and professional
Elena is kind and professional. Super recommended ❤️
August 8, 2025
Unprompted review
Reply from GoOpti
Dear Chiara, thank you for your kind words! We’re glad to hear that Elena provided a professional and friendly service. We truly appreciate your recommendation!
Best regards, GoOpti
Reply from GoOpti
Hello, we appreciate you taking the time to share your experience!
We hope to see you on board again soon!
Best regards, GoOpti
They picked us in Domžale 🙂
They picked us in Domžale 🙂, so no need for taxi to Ljubljana. They were exsact at time and we arived in time🤗
August 6, 2025
Unprompted review
Reply from GoOpti
Dear Borut, we’re happy to hear that the pick-up in Domžale saved you a taxi ride to Ljubljana and that everything was right on time. We look forward to having you on board soon again!
Best regards, GoOpti
1st time customer and fpund the service great
I am a 1st time customer of Goopti and the process from booking, support and the actual trips were top class. all on time professional experience and does exactly what it says! woud definetly use again. communication and tracking of pickup and reminders are clear and takes the hassle out of traveling!
August 6, 2025
Unprompted review
Reply from GoOpti
Hello and thank you so much for your fantastic feedback and for choosing GoOpti for your first trip! We’re thrilled to hear that the entire experience—from booking to support and the actual rides—was seamless and professional. It means a lot to us that our communication and tracking helped make your travel hassle-free. We look forward to welcoming you on board again soon!
Best regards, GoOpti
Our driver Elena was absolutely great
Our driver Elena was absolutely great. Patience with our kids and good conversation during the trip to the airport. Well done
August 7, 2025
Unprompted review
Reply from GoOpti
Thank you for your lovely feedback, Andrea! We’re delighted to hear that Elena made your trip enjoyable with her patience and friendly conversation, especially with your kids. We’ll be sure to pass along your kind words to her.
Best regards, GoOpti
Perfect transfer management
Due to a strong delay in disembarking and baggage delivery we missed the scheduled transfer. The assistance was immediate and quickly scheduled another transfer with a waiting of about 1 hour. We have been constantly informed by the driver Fabrizio to whom we applaud for the friendliness and service offered.
August 2, 2025
Unprompted review
Reply from GoOpti
Greetings, thank you for sharing your experience! We're sorry to hear about the delay, but we're glad our team was able to assist you promptly. A big thank you from us as well to Fabrizio for providing excellent communication and service — we'll make sure he receives your kind words. We appreciate your understanding and hope to welcome you again soon with a smooth and timely ride!
Best regards, GoOpti
Good to have GoOpti
We like GoOpti and are using them more and more often. Very convenient, reasonable prices, precision and excellent customer care. Today Elena was our driver (again), friendly, cordial and precise, much appreciated.
August 2, 2025
Unprompted review
Reply from GoOpti
Hello, thank you so much for your continued trust and kind words! We're thrilled to hear you enjoy using GoOpti and appreciate the convenience, pricing, and service. Elena will be delighted to know you value her friendliness and professionalism. Looking forward to driving you again soon!
Best regards, GoOpti
Spam Warning
Warning! Don't buy anything online from GoOpti. They will spam you forever. I receive 5 to 6 spam mails per day from GoOpti and it doesn't matter if I unsubscribe. The spam mail just keep coming. Warning!
August 1, 2025
Unprompted review
Reply from GoOpti
Greetings, thank you for your message. To stop receiving our newsletters, we kindly ask you to provide the email address you're referring to so we can manually remove it from our mailing list. Please send your email to booking@goopti.com so that we can proceed.
Please note that even after unsubscribing from promotional emails, you may still receive important notifications related to your bookings or transfers — these are essential for providing the service you've requested.
Best regards, GoOpti
Incredibly distressing and disappointing experience
GoOpti change my booking without my consent. I booked a bus transfer for a fixed pick up time of 7:45am, which was confirmed at the time of booking. My booking was later changed to a pick up time of 7am without my consent, within 24 hours of the journey. I asked to be moved back to the 7:45am bus, but my request was declined and they removed the 7:45am service. It was clear GoOpti wanted to condense 2 services into one to save money. This created a great expense to me to arrange transport to the pick up location by the required time. I expressed my disappointment multiple times over email and have not been offered any form of compensation or apology. I also paid more money for the 7:45am fixed pick up service, and despite being moved to the earlier 7am pick up service, which was a cheaper service, I was not even reimbursed the difference of the two ticket types. I will never book with GoOpti again and will make a point to never recommend this service. The driver Damjan was lovely, I have no complaints about him. But the distress this company has caused me is incomprehensible, and therefore I will never book again.
July 17, 2025
Unprompted review
Reply from GoOpti
Dear Nikita,
thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration and inconvenience you encountered.
At the moment, we do not have access to the details of your booking, so we're unable to provide a specific explanation. Please note that when traveling to the airport, the arrival time is the parameter you select, while the pick-up time may vary. This is due to operational reasons and our goal to ensure all passengers reach their destinations on time.
If you believe your situation was not handled properly, we kindly ask you to provide more information about your booking by contacting us at booking@goopti.com. This will allow us to review your case in detail and respond accordingly.
Thank you for your understanding.
Best regards,
GoOpti
It was nice and fast
It was nice and fast. Driver Karin was professional.
July 31, 2025
Unprompted review
Reply from GoOpti
We appreciate your kind feedback and recommendation.
We hope to have you on board soon again!
Regards, GoOpti
Transportation from Venice to Pula
Excellent service, professionalism, timely updates, clear instructions where to meet the driver - Excellent!
July 28, 2025
Unprompted review
Reply from GoOpti
Dear Tatjana, it's great to know the service met your expectations — excellent from start to finish! We look forward to having you travel with GoOpti again soon.
Best regards, GoOpti
It's a great option for getting to an…
It's a great option for getting to an airport especially for younger passengers who dont have a car or a drivers license to drive by themselves. Our driver Karin made us safely arrive to the airport at the correct time.
July 30, 2025
Unprompted review
Reply from GoOpti
Dear Lana, thank you for your kind words and a big thank you to our driver Karin for ensuring a safe and timely arrival. We hope to see you on board again soon!
Best regards, GoOpti
Horrible experience
We booked GoOpti for a transfer from Venice Airport to Piran (Slovenia). Our flight was exactly 20 mins late. We arrived at the pick-up point exactly 20 mins after our scheduled time, to find that the transfer had departed. They left us stranded at a foreign airport, with no reasonable means to get to our destination. By the time we’d worked out what had happened, it was past 22h00 on a Sunday night.
In taking the matter up with them, they responded that: (a) we hadn’t provided flight details (although I’m 90% sure we did), (b) they tried to contact us by SMS, and (c) we’d had the option on booking of taking their “absolutely no worries” package to cater for any delays. They also have waivers on their site disowning all responsibility in such situations.
This is all well and good (and it probably covers them legally), but we had a terrible, stressful and costly experience, which we felt could easily have been avoided if they’d taken their duty of care more seriously, specifically in regards to the following (very simple) steps:
- Making submission of flight details for collection at an airport a compulsory field during booking, or, at least, prompting clients to provide these details if not submitted
- Contacting clients via WhatsApp instead of (or in addition to) SMS, especially if getting no response via SMS. E-sims are inexpensive and effective. It would seem logical and sensible to work this type of business on the basis that people, especially international visitors, in 2025 are more likely to be contactable via an internet-based platform, rather than SMS, which requires roaming.
I should note too that the no worries package is substantially more expensive. We opted for their middle package, which we assumed would offer sufficient flexibility for minor delays.
We don’t dispute that we could have taken the premium package, or taken other steps to pre-empt this outcome i.e. some of the responsibility is ours. But equally and above, GoOpti shouldn’t be placing the full burden of responsibility onto their clients. They are the experts, with deep insight into what can go wrong. They should be doing MUCH more to avoid these types of outcome. In our case they didn’t. Their performance just wasn’t good enough – and it put a stain on our holiday.
GoOpti accommodated us on the next bus the following afternoon. The two of us were squeezed into the front seat next to the driver, fair enough given it was fully booked, but they charged us for the pleasure, less fair (mercenary really) given we’d already paid for the previous evening’s missed transfer, and that they weren’t really incurring additional costs or losing out on additional revenue by fitting us in.
July 13, 2025
Unprompted review
Reply from GoOpti
Greetings,
thank you for sharing your feedback regarding your recent experience with GoOpti. We sincerely regret that your arrival in Piran did not go as planned and understand how stressful and frustrating this situation must have been, especially after a delayed flight and at a late hour. We have also received your formal complaint and we already replied and provided explanation.
Please allow us to repeat that your shared transfer scheduled to depart from Venice Marco Polo Airport at 21:30. According to our records, multiple SMS notifications (a total of four) were sent to the contact number provided during the booking process, including a final reminder and instructions regarding the pick-up. We understand these messages may not have reached you, and we fully acknowledge the limitations of SMS communication, especially for international travelers using roaming or eSIM services.
At the scheduled departure time, our driver was present at the designated meeting point. However, as your flight arrived with a delay and no flight details were entered in the booking, we were unable to track your actual arrival in real time or adjust accordingly. As this was a shared transfer shared with other passengers, our driver was obliged to depart on time to honor the schedule and commitments to all travelers.
To help passengers manage travel disruptions like flight delays, we offer the Absolutely No Worries Package, which provides flexibility including free rebooking. This option was not selected with your reservation. While we recognize the added cost may be a consideration, it is designed to protect travelers from exactly these types of unexpected issues, and we do strive to make its benefits clear at the time of booking.
We take your comments seriously and will forward your suggestions to our operations and development teams for further evaluation. Your feedback helps us improve our service for all passengers.
Thank you for choosing GoOpti. We do hope to have the opportunity to restore your confidence in the future.
Kind regards,
GoOpti
Tutto ok
Tutto ok, la conducente Elena è Stat gentile e disponibile :)
July 29, 2025
Unprompted review
Reply from GoOpti
Grazie per il tuo gentile commento!
Siamo felici che tutto sia andato bene e che l’autista Elena sia stata gentile e disponibile.
A presto per un altro viaggio con GoOpti! 😊
Great service!
Great service, and very nice, capable and reliable driver - would definitely use service again!
July 26, 2025
Unprompted review
Reply from GoOpti
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience and that your driver made a positive impression.
We’d be happy to welcome you back on board anytime!
Best regards, GoOpti
Reply from GoOpti
Dear Sabina, thank you so much for your kind feedback!
We’re delighted to hear you had a safe and pleasant ride — a perfect 10/10 makes our day!
We hope to welcome you on board again soon.
Best regards, GoOpti
Reply from GoOpti
Dear Tanja, thank you very much for your kind review! We hope to see you on board soon again.
Best regards, GoOpti
Elena drove us safe and on time
Elena was on time drived safe, she has been kind all the time and made us travel confortably.
July 24, 2025
Unprompted review
Reply from GoOpti
Thank you so much for your kind feedback!
We're very happy to hear that Elena was punctual, drove safely, and made your journey comfortable with her kind attitude. We'll make sure to pass your words along to her — she’ll be glad to know her efforts were appreciated.
We hope to see you again soon on board with GoOpti!
Very convinient!
Easy to order, adjustable at pick-up locations and comfortable ride with friendly chauffeurs.
July 22, 2025
Unprompted review
Reply from GoOpti
Thank you for your great feedback!
We're glad to hear that you found the booking process easy, appreciated the flexibility with pick-up locations, and enjoyed a comfortable ride with our friendly drivers. That’s exactly the experience we aim to deliver every time.
We look forward to welcoming you on board again soon!
Best regards, GoOpti
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