After sales service was excellent. I bought 2 hoodies, both Christmas presents too small, the lady I emailed was very helpful, had never returned anything before, she talked me through procedure. The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
ABSOLUTELY LOVE LOVE LOVE! 😍 Such amazing quality and the sizing is spot on! Especially for the hoodies! Im an xl and went that bit bigger, because i like clothes baggy, and its perfect! Gorge... See more
Company replied
Ordered a hoodie as a Christmas present just after midnight on 22 Dec 25. Website stated that deadline for guaranteed Christmas delivery had been passed. G&G pulled out the stops even though I didn't... See more
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Bought a burgundy unisex quarter zip for my daughter for Christmas but her mother in law bought her the same one. Had to return it and order another style but no issues at all. Good quality clothes a... See more
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Company details
Written by the company
Clothing and Accessories Store. Unisex clothing Up and coming brand 'Goose & Gander'
Contact info
Unit 1, BS37 6JL, Chipping Sodbury , United Kingdom
- info@gooseandganderltd.com
- gooseandganderltd.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Goose & Gander Ltd
Hi Katharine,
Thank you for your order! We are so pleased to hear you are happy with your purchase :)
Delivery was good
Delivery was good , it is a Xmas present but I’m sure the recipient will be happy with it as have bought from you before . Quality is always good and nice and comfy
November 26, 2025
Reply from Goose & Gander Ltd
Hi SP,
Thank you for your recent order. We are pleased to hear you are happy with the delivery of your order and hope the recipient will love their Xmas present :)
Beautiful garments
Beautiful garments. I am however still waiting for a replacement of a sweatshirt I sent back that was too big.
I have been waiting for 2 weeks now. Not great customer service.
November 26, 2025
Reply from Goose & Gander Ltd
Hi Mandy,
We are so sorry to hear you are still waiting on your exchange order. I can see you have been in touch with our customer service team and your exchange order has since been dispatched. Thank you for your patience!
Easy to order
Easy to order. Came quickly and was informed of date and time of delivery.
November 26, 2025
Reply from Goose & Gander Ltd
Hi Glynis,
Thank you for your order, it's great to hear you have had a positive experience shopping with us. We hope you love your item!
Great quality and fit
Great quality and fit as always, consistent size and fit across item types.
November 26, 2025
Reply from Goose & Gander Ltd
Hey, thank you for your recent order and taking the time to share some feedback.
Reply from Goose & Gander Ltd
Hi Kay,
Thank you for your recent order! We’re delighted to hear that you’re loving your new fleece, it’s a perfect choice for staying cosy on chilly days
Reply from Goose & Gander Ltd
Hi Beverly,
Thank you for your recent order and taking the time to share some feedback
Reply from Goose & Gander Ltd
Hi Jo,
We appreciate you taking the time to share some feedback. It's great to hear you are happy with the quality and quick delivery of your order
From the moment I purchased from this…
From the moment I purchased from this company they bombarded me with emails despite me choosing to not receive them. Mainly it was contnued requests to leave them a review. I replied asking them to stop and they continued, I replied again, and again I received yet another request. So here is my review.
Don't buy from these people as they abused my email details and who knows what other data. They email you when you ask them to stop and they shared my details with other people, in this case trustpilot, against my wishes. I wonder who else they have shared my data with.
November 25, 2025
Reply from Goose & Gander Ltd
Thank you for taking the time to share your feedback. We’re very sorry for the frustration caused by the emails you received. We take data protection and communication preferences seriously, and this experience is not what we aim to provide. I can confirm since contacting us, you have been removed from marketing communications
Great quality
Great quality as always a Christmas present for our son he loves your clothes . The despatch and receipt were very quick evens though I ordered durning a very busy time . Received lots of notifications about delivery too
November 24, 2025
Reply from Goose & Gander Ltd
Hi Heather,
Thank you for your recent order and taking the time to share some feedback. We hope your son will love his Christmas present, and it's great to hear you are happy with the quick delivery.
Great quality product
Great quality product, dispatched very quickly and arrived well packaged.
November 26, 2025
Reply from Goose & Gander Ltd
Hi Graeme,
Thank you for taking the time to share some feedback. We are pleased to hear you are happy with the quality and quick delivery of your order :)
Fantastic company
G&G are always very on point. Swift delivery, great customer service and outstanding quality of the products!
Can’t recommend them enough!
November 26, 2025
Reply from Goose & Gander Ltd
Hey!
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and service. Your recommendation means a lot to us, and we can't wait to see what you purchase next :)
This was my fifth purchase from G&G
This was my fifth purchase from G&G. Excellent quality as always and super fast delivery would highly recommend them.
November 28, 2025
Reply from Goose & Gander Ltd
Hi Alison,
Thank you so much for your continued support! We’re delighted to hear you’re happy with the quality and delivery of your recent order. We appreciate your recommendation :)
easy website to order from and the…
easy website to order from and the delivery time was really fast.
November 28, 2025
Reply from Goose & Gander Ltd
Hi Thomas,
Thank you for your feedback! We’re glad to hear you found our website easy to use and that your order arrived quickly. We hope you love your item!
Lasting quality
I purchased two of your hoodies last year for my granddaughters who thought they were great and still do. So i know my son in law will love the one Ive bought him.
November 27, 2025
Reply from Goose & Gander Ltd
Hi Sue,
Thank you so much for your kind words! We’re so pleased to hear your granddaughters enjoyed their hoodies, and we hope your son-in-law will love his just as much
Spammed by emails constantly
November 28, 2025
Reply from Goose & Gander Ltd
Hi Michael,
We’re very sorry for the inconvenience caused by our emails. We take your preferences seriously and would like to ensure you are unsubscribed. Please contact us directly so we can resolve this for you.
Cute and cosy!
My daughter absolutely loves your clothing. Every birthday and Xmas I now buy her at least 1 item if not more!
November 28, 2025
Reply from Goose & Gander Ltd
Hi Anita,
Thank you so much for your lovely feedback! We’re delighted to hear your daughter loves our clothing, and it’s wonderful to be part of her birthdays and Christmases
Reply from Goose & Gander Ltd
Hi Eleri,
Thank you for your recent order! We are so pleased to hear you have had a positive experience shopping with us :)
Reply from Goose & Gander Ltd
Hi Samantha,
Thank you for taking the time to share some feedback. We are pleased to hear you are happy with the quick delivery of your order and hope you love your item
Fast delivery good quality item
November 28, 2025
Reply from Goose & Gander Ltd
Hi Rachael,
Thank you for your recent order! We are pleased to hear you are happy with the quality and quick delivery of your item :)
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