Goose & Gander Ltd Reviews 3,717

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 741 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting their comfort, softness, and durability even after multiple washes. The service is consistently described as outstanding, with many appreciating the quick and reliable delivery, often arriving faster than expected. People also find the ordering process straightforward and efficient, with a good selection of garments and colors available. However, some customers also noted inconsistencies in sizing, with items sometimes being too large or too small, and a few mentioned that the quality of newer items was not as good as older purchases. There were also occasional issues with product colors not matching website images and some instances of poor stitching or lack of quality control.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as good quality,... See more

Quality

People report positive experiences with quality, often praising the fabric, comfort, and durability of items... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency.... See more

Order

Customers had positive experiences with order, highlighting the ease and speed of the ordering process, with... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, reliable, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After sales service was excellent. I bought 2 hoodies, both Christmas presents too small, the lady I emailed was very helpful, had never returned anything before, she talked me through procedure. The... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY LOVE LOVE LOVE! 😍 Such amazing quality and the sizing is spot on! Especially for the hoodies! Im an xl and went that bit bigger, because i like clothes baggy, and its perfect! Gorge... See more

Company replied

Rated 5 out of 5 stars

Ordered a hoodie as a Christmas present just after midnight on 22 Dec 25. Website stated that deadline for guaranteed Christmas delivery had been passed. G&G pulled out the stops even though I didn't... See more

Company replied

Rated 5 out of 5 stars

Bought a burgundy unisex quarter zip for my daughter for Christmas but her mother in law bought her the same one. Had to return it and order another style but no issues at all. Good quality clothes a... See more

Company replied


Company details

  1. Streetwear Store
  2. Fashion Designer

Written by the company

Clothing and Accessories Store. Unisex clothing Up and coming brand 'Goose & Gander'


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always love G&G products

Always love G&G products. They are well made, comfortable and super cute. Will be buying again.

February 5, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Robyn,

Thank you so much for your lovely review! We’re thrilled to hear that you love your G&G pieces and can't wait to see what you add to your collection next :)

Rated 5 out of 5 stars

Great clothing and very quick delivery

Great clothing and very quick delivery. Love my new high quality clothing

January 27, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Karaline,

Thank you for taking the time to share some feedback. We are so pleased to hear you are happy with the quality and quick delivery of your order :)

Rated 5 out of 5 stars

Very prompt delivery

February 5, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Nicola,

Thank you for your order and taking the time to share some feedback. It's great to hear you are happy with the quick delivery and we hope you love your item

Rated 5 out of 5 stars

So easy to change the size

I ordered the wrong size at first. It was so easy to return the hoodie and order a bigger size. The new hoodie arrived with a free tote bag, and is perfect! Love the colour and fit.

January 26, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Lalage,

We appreciate you taking the time to share some feedback. It's great to hear you found our exchange process quick and easy and you love your new item!

Rated 5 out of 5 stars

Great service- very quickly delivered…

Great service- very quickly delivered and packaged well.

February 4, 2026
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Reply from Goose & Gander Ltd

Hi Claire,

We appreciate you taking the time to share some feedback. We are so pleased to hear your order arrived promptly. We hope you love it!

Rated 5 out of 5 stars

Teenagers heaven

Not my kind of shop, but I bought t- shirt for my granddaughter. Perfect thank you.

January 27, 2026
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Reply from Goose & Gander Ltd

Hi Pat,

Thank you so much for taking the time to leave a review! We completely understand that we might not be everyone’s usual style, but we’re so pleased to hear the t-shirt was perfect for your granddaughter

Rated 5 out of 5 stars

Love ❤️ …

Love the quality and feel of the tshirt and sweater. Easy to wear pack well in suitcase bright colours

January 27, 2026
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Reply from Goose & Gander Ltd

Hi Gillian,

Thank you for your recent order and taking the time to share some feedback. We’re so pleased to hear that you love the quality and feel of your t-shirt and sweatshirt

Rated 5 out of 5 stars

Love my purchase

Love my purchase, excellent delivery. Such cute designs - recommended!

February 3, 2026
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Reply from Goose & Gander Ltd

Hi Shell,

Thank you for your order and taking the time to share some lovely feedback. We are so pleased to hear you are happy with your purchase :)

Rated 5 out of 5 stars

Lovely hoody

Lovely hoody, quick delivery. Very pleased.

January 26, 2026
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Reply from Goose & Gander Ltd

Hi Lucy,

Thank you for your order! We are so pleased to hear you love your new hoodie

Rated 5 out of 5 stars

Lovely quality sweater

Lovely quality sweater, quick delivery

February 3, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Donna,

We appreciate you taking the time to share some lovely feedback. It's great to hear you love your sweatshirt!

Rated 5 out of 5 stars

Fab product arrived earlier than…

Fab product arrived earlier than expected and for my daughter's birthday, she loves it.

February 3, 2026
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Reply from Goose & Gander Ltd

Hi Shirley,

Thank you for your order and taking the time to leave us a review. It's great to hear your order arrived earlier than expected and your daughter loves her gift!

Rated 5 out of 5 stars

New to the Brand

I've only recently discovered Goose & Gander but I am the proud owner of 3 of their jumpers/sweatshirts and a beanie.
Would 100% recommend.

February 3, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Sadie,

Thank you for your recent order! We are so pleased to hear you love love your G&G pieces. We can't wait to see what you add to your collection next :)

Rated 5 out of 5 stars

They’re brilliant clothing.

Goose and Gander clothing is the best there is. It washes well it comes at an affordable price and lasts ages. I have just about every new style of hoodie they’ve produced as I just love them. Thank you Gg.

February 3, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Sarah,

Thank you for your order and taking the time to share some feedback. We are so pleased to hear you love your G&G pieces! We really appreciate your continuous support :)

Rated 5 out of 5 stars

Great quality and fast delivery!

Purchased several items from Goose & Gander for my grand-daughter at Christmas and again for her birthday and she loved all her clothes. So glad to find such a great selection of great quality leisure wear at reasonable prices! Thank you Goose &Gander, we'll be back!

January 26, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Gwen,

Thank you for your recent order and taking the time to share some feedback. We are so pleased to hear you granddaughter loved her gifts!

Rated 5 out of 5 stars

Love the hoodies and ordering and…

Love the hoodies and ordering and delivery is so good 👍

February 2, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hey, thank you for your order and taking the time to share some feedback. It's great to hear you love your G&G hoodies :)

Rated 5 out of 5 stars

Excellent service and quick delivery

Excellent service and quick delivery

Love all the sweatshirts so have bought several of them - they fit really nice - I buy L - XL so they are oversized

January 26, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Marie,

We appreciate you taking the time to share some feedback. It's great to hear you love your G&G sweatshirts

Rated 4 out of 5 stars

Quick delivery

Quick delivery, lovely designs and free gifts!

February 2, 2026
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Kamila,

Thank you for your order and taking the time to share some feedback!

Rated 4 out of 5 stars

Good Experience

Good Experience, fun company to deal with.

February 2, 2026
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Reply from Goose & Gander Ltd

Hi Angus,

Thank you for your recent order and taking the time to share some feedback. It's great to hear you have had a great experience shopping with us and hope you love your item(s)

Rated 5 out of 5 stars

Wonderful experience

Your online service is second to non.
Easy to use. I was blown away by how quick it was dispatched and arrived. A top notch service. Keep up the good work.
I am pretty sure this won't be my only purchase.

January 25, 2026
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Reply from Goose & Gander Ltd

Hi Eliot,

Thank you for your recent order! We are so pleased to hear you have had a great experience shopping with us and hope you love your item :)

Rated 1 out of 5 stars

Very disappointing and frustrating…

Very disappointing and frustrating experience – not recommended for international customers

Goose & Gander was not transparent at all about their return costs. On their website, it clearly states that return costs are £2.80 and will be deducted from your refund. However, after registering my return, this turned out not to be true. After several emails, they finally explained that this policy does not apply to international orders — something that is nowhere clearly communicated on their website. The actual return costs would have been extremely high.

After further email correspondence, they offered (only after my own initiative) a £25 gift card. However, this gift card could not be used for my original order. To use it, I had to place a new order and pay delivery costs again. Reluctantly, I placed another order.

I eventually received my refund for the first order, but due to currency exchange differences, I still had to pay €14.60 extra. Again, there is no mention on their website that the buyer is responsible for exchange rate differences. According to consumer laws, the buyer is not responsible unless this is clearly stated in advance, which was not the case here. Despite contacting them again, they refused to cooperate or offer any form of solution.

If you live outside the United Kingdom – do NOT order here. I strongly discourage shopping at Goose & Gander. This was an extremely unpleasant and frustrating experience.

February 6, 2026
Unprompted review
Goose & Gander Ltd logo

Reply from Goose & Gander Ltd

Hi Linda,

We are so sorry to hear about your experience! To clarify, the £2.80 return fee applies to UK returns only. International return costs do differ and are the responsibility of the customer. We did offer a goodwill gift card as a gesture of apology, though we understand that needing to place a new order and pay delivery again wasn’t ideal. We’re genuinely sorry that this resolution didn’t meet your expectations.

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