Avoid!!! Would give zero stars I have been waiting for an item for nearly 6 weeks since placing my order. Unable to speak to anyone on the telephone and when I finally received a response via em... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scammers!!! I have the same issue as 100% of people who took them time and left reviews. You are here because of the same reason we all end up on this site...I am sorry, but don't get upset, i... See more
Don’t even deserve 1 star, if your thinking of ordering from here to save a couple of £’s don’t bother, 3 weeks later and I’m still waiting on a shampoo and conditioner! stick to the more well known s... See more
Like everyone else I so wish I had read the Trustpilot reviews before I ordered from this website. The order took 2 weeks to arrive, the package was very badly damaged and the hair conditioner had le... See more
Please stay away from this company
Please stay away from this company. I have never received my orders and refund. I placed two orders last month with order numbers 109070 & 109229 and I have not received anything. I tried to email them, and they replied that it would be with me soon but I received nothing, and emailed them for refund, they said they will send you refund confirmation emails but I have not received anything. Stay away from the company!!
January 16, 2020
Unprompted review
DO NOT BUY FROM HERE
Same story as many others, oder not fulfilled. Cannot speak to anyone as only get hold of an answermachine. Emails from customer service fob you off constantly telling you order will be sent, refund will be sent etc. NOTHING almost 3 months later. The joke is I only saved myself about £5 on a £50 order, have now had to take this up with my bank, what a load of hassle and they are £50 in pocket!!
January 16, 2020
Unprompted review
Appalling company DO NOT ORDER FROM…
Appalling company DO NOT ORDER FROM THEM. Placed an order for Christmas gift on 06/12, order not received and still waiting!!!!
Have now cancelled order and asked for refund but as they never respond to anything then am not holding out much hope.
January 13, 2020
Unprompted review
DO NOT BUY FROM THEM!!
Made an order 5th Nov, still no order or refund! No update from them, have chased repeatedly, keep saying they will issue my refund but STILL NOTHING over 2 months on! Dodgy website DO NOT USE.
January 13, 2020
Unprompted review
Ruined my Hair
Ruined my Hair! Said it was my fault because my natural hair not good. AFRICAN HAIR IS BEAUTIFUL. thankyou!!
January 6, 2020
Unprompted review
No order sent, no refund given.
Ordered on 10/11/19 - emailed Gooseberry after waiting THREE WEEKS (04/12/19) for my order to arrive, and not hearing anything. They said there was a delay and they could cancel and refund my order, but I am writing this on 18/12/19 and I STILL HAVEN’T received my refund. Totally unacceptable. I need my money back and I will be reporting to trading standards. Have emailed about the refund and no reply.
Be wise enough to completely avoid this company.
EDIT - 28/01/2020 I hounded the company for weeks to get my money back - and they always sent a reply along the lines of ‘we’ll look into it’ but did nothing. I then started asking for their official complaints procedure, and whether they are part of an ADR scheme, and they ignored my emails. Reported to my bank as fraud and got my money back through the bank NOT FROM GOOSEBERRY. I would advise anyone who has issues with them to report to trading standards, their bank, and even the police. Look them up on Companies House - ‘Gooseberry Salons LTD’ has been dissolved since 2015 after numerous issues with their accounts. ‘Gooseberry Shop LTD’ currently has their accounts overdue... BEWARE.
December 18, 2019
Unprompted review
Placed an order on 1st November 2019…
Placed an order on 1st November 2019 they took the money on 4th November 2019. Emailed them on 21st November asking for an update. Was told they had internal delivery problems and l would get delivery last week. Still haven't received my order. Have just sent another email, will they respond with a delivery date???
Won't be using again
November 30, 2019
Unprompted review
Don't EVER EVER buy any thing from…
Don't EVER EVER buy any thing from gooseberry, you never get your goods and you never get your money back they just keep fobbing you off,very very disappointed and would not like anyone to go through what I have gone the threw, still waiting for either the goods or the money back after nearly 2 months.
September 2, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.