Gooseberry Intimates Reviews 2,105

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 479 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the exceptional quality of materials and craftsmanship, which makes them feel luxurious and well-made. Many appreciate the flattering fit and elegant designs, with some noting the versatility of the pieces. The customer service also receives high praise for being efficient, helpful, and responsive in addressing inquiries and order issues. People also consistently mention the good delivery service. However, some people were dissatisfied with their orders, experiencing issues such as incorrect sizing, items not fitting as expected, or receiving only parts of their order. There were also instances where customers felt the quality of certain items did not meet their expectations, and some were unhappy with the company's policy regarding exchanges or refunds for sale items.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting its high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Order

Users describe ambiguous interactions with order. Many customers express dissatisfaction, citing issues like... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love the swimsuit! I have 4 babies last one being 3 months ago and the swimsuit makes me look absolutely snatched! Super flattering and very comfortable. Only reason I gave it 4 stars ins... See more

Rated 5 out of 5 stars

I recently bought a pair of bikini panties from Gooseberry, and I could not be happier! The fit is perfect—snug in all the right places but still incredibly comfortable for all-day wear. The materia... See more

Rated 5 out of 5 stars

Gooseberry Intimates is one of my most favourite brands out there. Unmatched quality of the fabrics and craftsmanship and absolutley wonderful designs that will make you feel like a goddess are well w... See more

Rated 5 out of 5 stars

Fantastic selection, but it’s their customer service that truly sets them apart. I’ve reached out twice to resolve order issues (none of which were their fault), and both times they were efficient, pe... See more


Company details

  1. Lingerie Store
  2. Clothing Store

About Gooseberry Intimates

Written by the company

Gooseberry Intimates

Gooseberry Intimates is a premium lingerie and intimate wear brand dedicated to empowering women to feel confident and comfortable in their own skin. With a focus on high-quality materials, expert craftsmanship, and a commitment to body positivity.

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Gooseberry Intimates is a luxury lingerie brand that has gained popularity for its stylish and unique designs. The brand was founded in 2008 in Sydney, Australia, by a husband-and-wife team, who wanted to create lingerie that was both comfortable and beautiful. Gooseberry Intimates offers a wide range of lingerie and loungewear, including bralettes, bodysuits, panties, and sleepwear. Their pieces are made from high-quality fabrics, such as silk, lace, and velvet, and feature delicate detailing and intricate embroidery. One of the standout features of Gooseberry Intimates is their attention to detail. Each piece is crafted with care and precision, and the result is a collection that is both sexy and sophisticated. Their designs are often inspired by nature, with floral motifs and natural colors featuring heavily in their collections. In addition to their stunning lingerie, Gooseberry Intimates is also committed to ethical and sustainable manufacturing practices. They prioritize ethical sourcing and production, and all their products are made in small batches to reduce waste and ensure quality control. Overall, Gooseberry Intimates is a brand that combines beauty, comfort, and sustainability. Their lingerie is the perfect choice for anyone who wants to feel both stylish and comfortable.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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1-star

Replied to 13% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

BEWARE! Sapphire = Purple

This was my 5th purchase of the same swimsuit. I absolutely love them. This one was supposed to be blue but it was in fact purple. I didn't read the reviews prior to buying this one but and previous customers did say the Sapphire is actually purple. That would've saved me some time. I really wish Gooseberry would update the images and description to reflect that this swimsuit is in fact PURPLE, not blue.

April 30, 2026
Rated 5 out of 5 stars

Second Purchase

High quality made product. Good communications by vendor. Quick shipping. Items arrive in black mesh mini bags for washer laundering safety.

April 22, 2026
Rated 5 out of 5 stars

Very good customer service

Based on sizing, I purchased a size that actually didn’t fit my specific proportions. The customer service team responded to my request and helped me find the right fit.

April 22, 2026
Rated 1 out of 5 stars

Didn’t live up to the hype

I really wasn’t impressed by the quality of the one piece, and I lost money trying it out because of the “restocking” fee. I ended up thrifting a version in another color/material for half the price and absolutely love that one. That indicates that the prices have gone up but the production quality has gone down. Which is disappointing for something marketed as a staple piece and priced at such a premium.

April 7, 2026
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Reply from Gooseberry Intimates

Hi Lena,

We’re sorry to hear the piece didn’t meet your expectations.

We’d like to clarify that the fabric and production of this style have not changed — all of our pieces are still handmade in-house with the same attention to quality and craftsmanship we’ve always maintained.

We’re glad to hear you ended up loving the version you thrifted, and we’re very sorry the original color/material combination you chose wasn’t the right fit for you personally. We understand how disappointing that can feel, especially when trying a new style for the first time.

We truly appreciate the feedback and will continue working to deliver pieces that feel as special in person as they do online.

Rated 2 out of 5 stars

Subpar quality especially of the metal…

Subpar quality especially of the metal closures. Size chart is also off. Wouldn’t recommend.

April 20, 2026
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Reply from Gooseberry Intimates

Hi Gracja,

We’re very sorry to hear you were disappointed with your order.

We take a lot of pride in the quality of our pieces and hardware, so it’s upsetting to hear this feedback. We also understand that fit can vary from person to person, which is why we provide detailed sizing guides on our product pages.

We can see that our customer service team was not contacted regarding these concerns, and we truly would have appreciated the opportunity to assist and look into the issues for you directly. Feedback like this is always taken seriously as we continue improving both our products and customer experience.

Rated 2 out of 5 stars

Material seems really cheap and fragile

Material seems really cheap and fragile

April 20, 2026
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Reply from Gooseberry Intimates

Hi there,

We’re sorry to hear the pieces didn’t meet your expectations.

The items ordered were made from silk and lace fabrics, which are naturally more delicate by nature and do require gentler handling compared to everyday materials. That said, we’d like to assure you that we use high-quality fabrics across our collections and take great care in the craftsmanship of every piece.

We appreciate the feedback and are sorry the feel and finish were not what you were hoping for.

Rated 1 out of 5 stars

I purchased a swim suit on sale and…

I purchased a swim suit on sale and when it was delivered it didn’t fit at all and was not good quality. I reached out to the sales team for assistance and they were very unhelpful and would not allow an exchange of refund due to it being a sale item. I did not feel valued or taken care of as a customer and will not be purchasing from this company ever again.

April 20, 2026
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Reply from Gooseberry Intimates

Hi Grace,

We’re very sorry to hear you felt disappointed with your experience.

Certain color ways are part of our final sale selection, which means they are not eligible for refunds or exchanges. This is clearly marked on the product page, at checkout, and again in the order confirmation before purchase is completed.

We understand how frustrating it can be when a fit doesn’t work out as expected, and we’re sorry the piece wasn’t right for you. While our team must follow the policies in place for final sale items, we always aim to communicate them as clearly and respectfully as possible.

We truly appreciate the feedback and are sorry we weren’t able to provide the outcome you were hoping for.

Rated 1 out of 5 stars

Inaccurate

Picture and description of item was inaccurate. Was assuming both top and bottom but only came with the top.

April 2, 2026
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Reply from Gooseberry Intimates

Hi Timothy,

We’re sorry to hear about the confusion.

All of our bikinis are sold as separates, which is outlined on the product page—this item is listed and described as a bikini top only. The imagery shows a styled look, and the matching bottoms are suggested separately under “Complete the Look” for customers who wish to purchase the full set.

Additionally, this item was part of our final sale selection, which is clearly indicated on the product page and at checkout.

We appreciate the feedback and will continue working to ensure product information and merchandising are as clear as possible for our customers 🤍

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