Gooseberry Intimates Reviews 2,105

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 479 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the exceptional quality of materials and craftsmanship, which makes them feel luxurious and well-made. Many appreciate the flattering fit and elegant designs, with some noting the versatility of the pieces. The customer service also receives high praise for being efficient, helpful, and responsive in addressing inquiries and order issues. People also consistently mention the good delivery service. However, some people were dissatisfied with their orders, experiencing issues such as incorrect sizing, items not fitting as expected, or receiving only parts of their order. There were also instances where customers felt the quality of certain items did not meet their expectations, and some were unhappy with the company's policy regarding exchanges or refunds for sale items.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting its high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Order

Users describe ambiguous interactions with order. Many customers express dissatisfaction, citing issues like... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love the swimsuit! I have 4 babies last one being 3 months ago and the swimsuit makes me look absolutely snatched! Super flattering and very comfortable. Only reason I gave it 4 stars ins... See more

Rated 5 out of 5 stars

I recently bought a pair of bikini panties from Gooseberry, and I could not be happier! The fit is perfect—snug in all the right places but still incredibly comfortable for all-day wear. The materia... See more

Rated 5 out of 5 stars

Gooseberry Intimates is one of my most favourite brands out there. Unmatched quality of the fabrics and craftsmanship and absolutley wonderful designs that will make you feel like a goddess are well w... See more

Rated 5 out of 5 stars

Fantastic selection, but it’s their customer service that truly sets them apart. I’ve reached out twice to resolve order issues (none of which were their fault), and both times they were efficient, pe... See more


Company details

  1. Lingerie Store
  2. Clothing Store

About Gooseberry Intimates

Written by the company

Gooseberry Intimates

Gooseberry Intimates is a premium lingerie and intimate wear brand dedicated to empowering women to feel confident and comfortable in their own skin. With a focus on high-quality materials, expert craftsmanship, and a commitment to body positivity.

Gooseberry Intimates
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Gooseberry Intimates is a luxury lingerie brand that has gained popularity for its stylish and unique designs. The brand was founded in 2008 in Sydney, Australia, by a husband-and-wife team, who wanted to create lingerie that was both comfortable and beautiful. Gooseberry Intimates offers a wide range of lingerie and loungewear, including bralettes, bodysuits, panties, and sleepwear. Their pieces are made from high-quality fabrics, such as silk, lace, and velvet, and feature delicate detailing and intricate embroidery. One of the standout features of Gooseberry Intimates is their attention to detail. Each piece is crafted with care and precision, and the result is a collection that is both sexy and sophisticated. Their designs are often inspired by nature, with floral motifs and natural colors featuring heavily in their collections. In addition to their stunning lingerie, Gooseberry Intimates is also committed to ethical and sustainable manufacturing practices. They prioritize ethical sourcing and production, and all their products are made in small batches to reduce waste and ensure quality control. Overall, Gooseberry Intimates is a brand that combines beauty, comfort, and sustainability. Their lingerie is the perfect choice for anyone who wants to feel both stylish and comfortable.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

one piece

loved the bathingsuit...great quality and has right amount of compression. The color was completely off though...i ordered the blue and it was 100% purple. It is still a nice color but that is deceiving.

February 26, 2026
Rated 5 out of 5 stars

The wife stated that these pieces from…

The wife stated that these pieces from gooseberry intimates & swimwear are the most comfortable she has in her vast and expensive collection. But I didn’t get them for her because they were ’comfortable’….
Sincere thank you gooseberry.

March 12, 2026
Rated 1 out of 5 stars

Delivery Fail

I ordered from Gooseberry Intimates expecting quick delivery since I needed the items for a trip, but my order arrived four days late -- while I was already on vacation. Because of that delay, I didn’t even get the chance to try anything on or return it within their return window, which is really frustrating.

For a brand at this price point, I expected way better reliability with shipping and more flexibility when delays happen. Instead, I was left stuck with items I couldn’t use and no fair opportunity to return them. It feels like the customer ends up paying for something that wasn’t even their fault.

Overall, this experience was really disappointing. The quality might be "okay", but customer experience matters just as much, and this situation made me hesitant to order from them again.

March 6, 2026
Rated 1 out of 5 stars

There are plenty of venders with better customer service

Overall, I was disappointed with customer service. I ordered an item that was apparently "final". That item was not sized the same as another item that did fit. I was told it my fault for ordering a final sale item. It was also difficult to tell what I was ordering based on how they put photos together. It was my first order with the company. It will be my last.

I hear your message. Go away- and I shall.

March 6, 2026
Rated 1 out of 5 stars

Customer Service is severely lacking

I ordered the wrong size on accident, not their fault, but I tried to remedy it immediately by trying to reach the company within minutes & there is no way to contact anyone directly. I sent an email the day the order was made to try to change the size, to no avail. Received an email a week later after I started the exchange to update the shipping address, as I was traveling and wanted the swimsuit for my holiday and they couldn't adjust, also prior to shipping. It's UPS, why can't you update the address?! 3 weeks later, the new swimsuit was delivered to my Mothers, which she now has to ship to me. I had communicated this in my email to the company and never received any response. I love their one piece swimsuit, but don't make a mistake in your order, because they were absolutely useless in helping me with any quick solution.

February 16, 2026

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