Goose Creek Reviews 13,506

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the candles, for their amazing and divine scents that fill the entire home. Many people highlight the excellent quality of the candles, noting they burn slowly and have a strong, lasting fragrance. Reviewers also appreciate the fast shipping and secure packaging, ensuring products arrive undamaged, and the competitive prices and frequent sales are frequently mentioned as a significant benefit. However, some customers also noted issues with delivery times, with some experiencing long waits for their packages. A few other people also felt that some fragrances were not strong enough or that their orders arrived with broken items, though the company often provided quick replacements.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the candles for their long-lasting... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the candles as the... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Price

Reviewers express satisfaction with the pricing, often highlighting the great value and affordability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought your candles for some years now,and never been disappointed! They all smell soooo good. I have quite a collection of your candles. Could you please bring back the ORANGE 🍊 ORCHARD(i think... See more

Rated 5 out of 5 stars

I've been a customer for over 5 years and have never been disappointed. The candles are amazing. The very first candle I got sold me on Goose Creek. I continue to be impressed. Great company. Fantast... See more

Rated 5 out of 5 stars

Great product, fast shipping, packing of product is secure and undamaged. Just not happy about regular shipping charge. My orders are always over 100.00 plus. Thought you had free shipping at tha... See more

Rated 5 out of 5 stars

Goose Creek has become my absolute favorite for candles. They have a massive selection of scents, the sales are off the charts, and the quality is always perfect. I've never had a bad experience.


Company details

  1. Home & Garden

Information provided by various external sources

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great products…

I have ordered several times and have never been disappointed. The aromas are so fresh and unique. The one came with a broken glass and Goose Creek replaced immediately. What more can a sofa consumer ask?

February 21, 2026
Rated 1 out of 5 stars

Never got 5 candles

Never got 5 candles

May 20, 2026
Goose Creek logo

Reply from Goose Creek

Hi John,

We're sorry to hear that your order hasn't arrived. We understand how disappointing and frustrating that can be.

We'd like the opportunity to investigate this further and help find a resolution. Since we cannot access your order details through Trustpilot, please submit a support request using the link below.

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our support team will review your case and work with you directly.

— Goose Creek Customer Support

Rated 5 out of 5 stars

Fast delivery and great customer service!

Great selection... fast delivery.. great customer service! I received a broken candle and Goose Creek was quick to send a coupon for a free candle (they did ask for a pic of the broken candle but I had already thrown it away). They went ahead and sent me the coupon with a friendly instruction to take a pic if anything happens in the future. I have been ordering GC candles for years - they burn fairly slowly and have incredible aromas!

May 20, 2026
Rated 5 out of 5 stars

The candles smell great and have a…

The candles smell great and have a great throw. I can light one in the front of the house and smell it all the way throughout the house. Shipping time is good. I had to contact customer service about a candle that arrived broken and they were quick to replace the candle.

May 20, 2026
Rated 1 out of 5 stars

Bought 5 for $20 and only received 4.

Bought 5 for $20 and only received 4.

May 20, 2026
Goose Creek logo

Reply from Goose Creek

Hi Melinda!

We're sorry to hear that your order is missing an item. We understand how disappointing and frustrating that can be.

We'd like the opportunity to investigate this further and help find a resolution. Since we cannot access your order details through Trustpilot, please submit a support request using the link below.

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our support team will review your case and work with you directly.

— Goose Creek Customer Support

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