After paying petplan for my cat for 15 years (which is now at a monthly fee of £79!!) the very first claim I made which is for dental treatment (£600-800) is rejected because he doesn't have dental hi... See more
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See what reviewers are saying
Stuck in a loop in their customer service system with multiple people/AIs replying to the same email without looking at what has already been discussed. Took too long to finally get a straight answer... See more
Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He... See more
THIS COMPANY IS A DISGRACE LEAVING MY ANIMAL TO SUFFER UNNECESSARILY THE CALL CENTRE IN INDIA IS DISGUSTING DOESNT SPEAK OR UNDERSTAND ENGLISH AT ALL, GETS TOTALLY CONFUSED MAKING YOU REPEAT THING... See more
Company details
Written by the company
Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Contact info
PO Box 1489, 60440, Bolingbrook, United States
- 866.509.0163
- help@fetchpet.com
- gopetplan.com
2.0
Poor
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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As a long-term Pet Plan policy holder
As a long-term Pet Plan policy holder, I am very pleased to have Joseph Prater's assistance with my claims. He has been extremely helpful and has gone above and beyond to provide excellent customer service.
September 27, 2021
Unprompted review
Reply from Petplan Pet Insurance
Valerie, we're happy to hear about your pleasant experience with Joseph—thank you for being a Petplan pet parent!
Joe was spectacular to talk with
Joe was spectacular to talk with. He did everything he said he would. Thank you Joe for assistance!
September 23, 2021
Unprompted review
Reply from Petplan Pet Insurance
Kelly, we're so happy to hear that you had a great experience with Joe. Thank you so much for recommending us!
I was thinking about canceling my…
I was thinking about canceling my policies today, but I spoke with Stacey Johnson and she not only helped me understand, but found ways to save me money without sacrificing coverage.
September 22, 2021
Unprompted review
Reply from Petplan Pet Insurance
Kelli, we're happy to hear about your pleasant experience with Stacey—thank you for being a Petplan pet parent!
Stacey Johnson ROCKS
Stacey Johnson ROCKS! Her customer service was excellent for many reasons the most important of which was her knowledge, her willingness to take the time to inform me of creative ways to accomplish what I needed and her great attitude.
I work in customer service and have fairly high standards and she exceeded even my hopes for a good experience!
September 16, 2021
Unprompted review
Reply from Petplan Pet Insurance
Dale, thank you for sharing your review and the experience you had with Stacey!
Willows claim
Online claim is easy to fill in and the rest is filled in via my vet , payments are prompt and paid within 10 days
September 14, 2021
Unprompted review
Reply from Petplan Pet Insurance
Glynis, thank you for the positive review!
More customer service experiences should be like this one!
Stacey Johnson was so pleasant to speak with. She helped me quickly and was kind and compassionate. I wish more customer service experiences were like this one! Thank you, Stacey!
September 10, 2021
Unprompted review
Reply from Petplan Pet Insurance
Jane, we are delighted to hear about your experience. Thanks for sharing!
Joe was super helpful
Joe was super helpful! Outstanding and very knowledgeable! During our difficult times he at least made this situation easier. We are beyond grateful for his help!
September 10, 2021
Unprompted review
Reply from Petplan Pet Insurance
Autumn, thank you for the thoughtful review! We're so glad to hear that your experience with our team was helpful. We appreciate you taking the time to recommend Joe.
Joseph Prater was very understanding…
Joseph Prater was very understanding and helpful every step of the way, couldn't be happier with the experience!
September 9, 2021
Unprompted review
Reply from Petplan Pet Insurance
Matt, we are happy to hear about your excellent experience with Joe. Thank you for the positive review!
Stacey service beyond excellent
Stacey Johnson was the best representative I had since dealing with Petplan insurance. She really went over and beyond to help with my claims issue. I called back several of times. This last time Stacey won’t let me hang up until she fully helped me. She rocks 🤩🤩
Regards
Dawn Drones
September 8, 2021
Unprompted review
Reply from Petplan Pet Insurance
Dawn, we're happy to hear about your pleasant experience with Stacey—thank you for being a Petplan pet parent!
The app and site is broken but if you…
The app and site is broken but if you call the customer service line you will have everything sorted out. Obviously with such key factors not working I would normally give the company 1 or 2 stars but the person I spoke to, Joe, really went above and beyond to help me submit the necessary documentation and complete my claim. Since key features are broken I cant give 5 stars but for Joe I would give 10 stars.
September 5, 2021
Unprompted review
Reply from Petplan Pet Insurance
Javier, thank you for sharing your review and the experience you had with Joe! We also appreciate your feedback. We're working on improving the app and in the meantime if you have any specifics you'd like to share with us, you can email us at help@fetchpet.com.
The customer service at PetPlan is…wonderful
The customer service at PetPlan is exceptional. They’ve always been helpful especially in getting medical records from my vet. I recently had the pleasure of speaking with Joe. He was pleasant and extremely helpful. Thank you Joe!
August 31, 2021
Unprompted review
Reply from Petplan Pet Insurance
Stephanie, thank you for taking the time to recommend us. Being a Petplan pet parent means a lot to us.
Excellent customer service from Joseph…
Excellent customer service from Joseph Prater. I hope my claim gets processed with the same attitude Joe has towards the well-being of all animals. Thanks Joe for your kind words
August 31, 2021
Unprompted review
Reply from Petplan Pet Insurance
Zubin, we're happy to hear your experience with us was a good one—thank you for the review!
Joe was a huge help today!
I spoke with Joe today and he was great! Super patient, willing to listen and took his time to make sense of my claim. We were on the phone for easily 30-40 minutes and he was calm and helpful throughout. Thanks Joe!
August 30, 2021
Unprompted review
Reply from Petplan Pet Insurance
Danelle, thank you for such a candid and thoughtful review! We're glad to hear that your experience with our team was helpful.
Stacey was great and immediately solved…
Stacey was great and immediately solved my problem!
August 27, 2021
Unprompted review
Reply from Petplan Pet Insurance
Anthony, thank you so much for your review! We’re happy Stacey was helpful!
Stacey rocks and put my mind at ease
It has been taking a long time for my claims to be processed as they have been assigned for almost 4 weeks but still awaiting review. Today I called to see what was happening and STACEY JOHNSON was amazing. She was very personable, friendly AND professional - which is something needed when pet parents are upset. She is the best person I have spoken with at Petplan. THANK YOU
August 27, 2021
Unprompted review
Reply from Petplan Pet Insurance
Angela, thank you for sharing your review and the experience you had with Stacey!
Joe is the Best Feature of Petplan
I spoke with Joe about a claim for my dog. He was so pleasant and helpful! I was annoyed about having to provide a two-year vet history for my dog, especially when Petplan didn't tell me I needed to do so. Joe put me on hold and contacted my vet. He got what was needed quickly and answered all of my other questions. This was my first time dealing with Petplan and although I wasn't happy with the company, Joe was absolutely great!
August 26, 2021
Unprompted review
Reply from Petplan Pet Insurance
Susan, thank you for the thoughtful review! We're so glad to hear that your experience with our team was helpful. We appreciate you taking the time to recommend us.
Joe is the best!!
I was feeling a little overwhelmed with the claims process and the paperwork required. I explained the problems I was having to Joe - he was absolutely amazing in helping to sort it out for me! He was super understanding and helpful he truly made the process so painless. As a retail store manager, I greatly value and appreciate his amazing customer service!! Thank you Joe!
August 25, 2021
Unprompted review
Reply from Petplan Pet Insurance
Ali, thank you very much for the thoughtful review. We do everything we can to make the claims process as easy as possible for our members and sometimes we fall short. We're happy to hear Joe was able to assist you.
Pet plan has the best customer service
Pet plan has the best customer service. Joe was kind, helpful and efficient. He knew exactly how to help and really seems like he likes his job and animals.
August 25, 2021
Unprompted review
Reply from Petplan Pet Insurance
Ebony, thank you for taking the time to recommend us. Being a Petplan pet parent means a lot to us.
I was about to cancel my policy
I was about to cancel my policy for rejecting my claim but Joe turned it around.
August 24, 2021
Unprompted review
Reply from Petplan Pet Insurance
JK, thank you for your review! We're glad your experience with Joe was a good one! Please let us know if there's anything else we can do to assist you.
Called in to get help with my policy…
Called in to get help with my policy and Joe was amazing!! So helpful and friendly! Got me all squared away.
August 21, 2021
Unprompted review
Reply from Petplan Pet Insurance
Susan, we're happy to hear your experience with us was a good one—thank you for the review!
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