Excellent service with three different dog claims. One long term (3 years) due to ongoing medication needs which were covered under the policy and on death, at home, the policy covered cremation... See more
Company replied
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Review summary
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Reviews shaping this summary
Lorna made everything easy for me understanding everything, I have 4 Golden Retrievers with the Royal Kennel club I wouldn’t go anywhere else you put a claim in and within a week the money is back i... See more
Company replied
After contacting KC today regarding a claim. My query was quickly resolved, and it was fully explained how KC would reassess the claim, and the time frame it would be completed in. As usual the custom... See more
Company replied
Fantastic customer service provided by Jenny today. Very professional and also genuinely interested in your pets health. A lovely personable lady who has helped me on a few occasions now to simpli... See more
Company replied
Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.8
Excellent
3K reviews
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The royal kennel pet insurance
The royal kennel pet insurance, are the best . They have helped me so much over the years. I’ve insured all my Rough collies with them .
Thank you for all your help and support and understanding
March 6, 2026
Shane was very nice and the most…
Shane was very nice and the most helpful person I’ve spoken to at kennel club
May 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Long wait but worth it
Long intro and wait on the recorded phone message but once through was excellent. Wanted to clarify some details and Kerry was very helpful and answered all my questions.
May 5, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Rupert,
Thank you so much for your helpful feedback regarding your recent experience with us.
I will ensure that Kerry and the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
very helpful and friendly
very helpful and friendly. Went above and beyond. Kerry Gregory was brilliant
May 5, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Ryan,
It is so wonderful to get your positive feedback!
We are so happy to hear that you have had a lovely experience with Kerry, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Phone answered quickly and my query…
Phone answered quickly and my query dealt with efficiently by a very friendly helpful member of staff
May 5, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Dr Jarvis,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Zoya and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
My previous dog had bone cancer and the…
My previous dog had bone cancer and the insurance company and vet communicated well, paying bills etc and left me to concentrate on loving my dog
February 26, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Rosemary,
Firstly, I am so very sorry to learn of your loss. Losing a pet is incredibly difficult, and our thoughts are with you at this time.
We all really appreciate the time you have taken to leave such a positive review, especially under the circumstances. Thank you.
I will pass your feedback over to the team, as I know that they will be grateful.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Very straightforward to understand
Very straightforward to understand, completed the cover I wanted for my puppy easily.
March 4, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Mrs Pooley,
Thank you so much for your 5 star review and positive feedback regarding your recent experience with us ⭐
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
helpful and efficient
March 4, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Barbara,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and efficient.
We are sure that you will continue to experience our fantastic service if you need us.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Mr Reddish,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Professional and compassionate
I love the pet updates based on the age of my puppy. My wonderful dog died a few months ago. The KC were caring and compassionate and made my final claim as easy as it could be.
May 2, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Smokey,
Firstly, I am so very sorry to learn of your loss. Losing a pet is incredibly difficult, and our thoughts are with you at this time.
We all really appreciate the time you have taken to leave such a positive review, especially under the circumstances. Thank you.
I will pass your feedback over to the team, as I know that they will be grateful.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Positive experience in the event of my dog's passing
I was listened to and was helped with the advice that I was given by Michelle.
April 30, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Alison,
Firstly, I am so very sorry to learn of your loss. Losing a pet is incredibly difficult, and our thoughts are with you at this time.
We all really appreciate the time you have taken to leave such a positive review, especially under the circumstances. Thank you.
I will pass your feedback over to Michelle and the team, as I know that they will be grateful.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Mr Blake,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Fantastic support as always from the…
Fantastic support as always from the customer service team.
Getting our dog covered by Kennel Club pet insurance is one of the best decisions I ever made, the team are so supportive and helpful and are always most concerned about our pet's well-being.
Highly recommended.
May 1, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Matt,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Excellent support and very helpful
Excellent support and very helpful; thank you.
April 30, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello SPC,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Extremely happy with this company and…
Extremely happy with this company and definitely looking forward to the coming years with the insurance. Hopefully I'll never need to use it but the onboarding was excellent and I didn't seem to have any problem at all. They were very helpful.
April 28, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Matthew,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Helpful support
Sharon was very helpful indeed and able to answer all of my questions in a helpful reassuring manner thus calming an anxious dog owner!
April 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jackie,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Sharon, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Very helpful member of staff
Very helpful member of staff. She was clearly spoken which was good because I am 85 and slightly deaf.
April 28, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Wendy,
Thank you so much for your 5 star review positive feedback regarding your recent experience with us ⭐
I will ensure that Zoya and the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Reassessment of incorrect outcome of claim
After contacting KC today regarding a claim. My query was quickly resolved, and it was fully explained how KC would reassess the claim, and the time frame it would be completed in. As usual the customer service agent was highly informed, listened to my concerns, and dealt with them in a professional but friendly manner.
April 28, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jane,
Thank you so much for your review and positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Mrs Jerzyszek,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Kevin Sheehan,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
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